You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve motivation,
Thank you for the opportunity to help you with your question!
Using the job characteristics model (JCM), I will ensure
every employee within the customer service department feels important in terms
of the task they carry out whichever the position they hold .I will help them
understand the importance of the roles with regard to achieving the overall goals
of the department. I will also give them some level of control in order for
them to feel they are responsible.
Please let me know if you need any clarification. I'm always happy to answer your questions.