Help with a business question

Management
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You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve motivation,

Nov 26th, 2015

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Using the job characteristics model (JCM), I will ensure every employee within the customer service department feels important in terms of the task they carry out whichever the position they hold .I will help them understand the importance of the roles with regard to achieving the overall goals of the department. I will also give them some level of control in order for them to feel they are responsible.


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Nov 26th, 2015

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