Help with a business question

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You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve  job satisfaction

Nov 26th, 2015

Thank you for the opportunity to help you with your question!

In order to improve job satisfaction, I will ensure different employees are given tasks according to their skills .This will be complemented by providing employees with a variety of tasks through the use of job rotation and as a result, promote transfer of skills among the customer service team. Job satisfaction will also be achieved creating challenging environment where employees are given responsibility thus allowing them to exploit their potential.


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Nov 26th, 2015

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