Help with a business question

User Generated

avan41

Business Finance

Description

You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve  job satisfaction

User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Thank you for the opportunity to help you with your question!

In order to improve job satisfaction, I will ensure different employees are given tasks according to their skills .This will be complemented by providing employees with a variety of tasks through the use of job rotation and as a result, promote transfer of skills among the customer service team. Job satisfaction will also be achieved creating challenging environment where employees are given responsibility thus allowing them to exploit their potential.


Please let me know if you need any clarification. I'm always happy to answer your questions.


Anonymous
Just what I was looking for! Super helpful.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Similar Content

Related Tags