For this project (due in Module Seven), you will be writing an evaluation of network protection technologies to your manager. This evaluation requires you to assess multiple technology options by weighing criteria associated with cost and effectiveness and then recommending a solution that satisfies the given requirements. In addition, your recommendation should be guided by a fundamental security design principle you select as a basis for your recommendation. - Scenario Your instructor has provided you with the specific scenario for this project as part of the Project Three Milestone. The scenario provided you with the beginning of a security plan that documents areas of relevance to your evaluation that you need for decision making in your project. Additionally, a fellow analyst has completed an evaluation of network protection technologies, specifically intrusion detection systems (IDSs) and intrusion prevention systems (IPSs), to help you with your decision-making process. Your manager has reviewed the evaluation, based on effectiveness and cost, and has verified its accuracy. Based on your analysis of the technology evaluation and the details provided in the scenario, recommend a network protection system for implementation. - Prompt You must address the critical elements listed below. The codes shown in brackets indicate the course competency to which each critical element is aligned. A. Explain how you are employing one of the Fundamental Security Design Principles to inform your recommendation. [CYB-220-02] B. Justify a recommended network protection approach. Describe how you balanced effectiveness, cost, and technical capabilities to select the network protection technology. [CYB-220-02] C. Recommend resources (e.g., organizational assets, workforce allocation, policies/procedures, hardware) that are necessary for implementing or monitoring your chosen network protection approach. These resources should optimize the technology or maximize organizational resources. Explain your recommendation using an adversarial mindset or systems thinking approach. [CYB-220-02]

Work 1 Customer Service Information System Implementation OptionsThe CIO of the company has asked you as IS Manager to investigate the implementation of a new information system dealing with the handling of customer service. The CIO hands you a very good and extensive list of User Requirements that has been designed through a long analysis process developed with the user areas and asks you to analyze and recommend one of the following implementation options:SaaS (cloud based, multi-tenant)Acquire a packaged, ready-made system from a vendorDevelop the system internally with your own resourcesAny other implementation options.You should write a report where the noted options are briefly described and analyzed, with a good list of advantages and disadvantages, and then include your well-detailed recommendation for implementation. The paper should have at least 900 words and have the following section subtitles (plus proper introduction and conclusion paragraphs):Summary of the proposalSaaS OptionPackaged System OptionInternal Development OptionOther option(s) if you decide to include themRecommendation.Include a title page and reference page. Make sure your paper follows APA style according to the CSU-Global Guide to Writing and APA.As support for your analysis, use at least two CSU-Global Library resources and/or outside, credible academic sources other than the textbook, course materials, or other information provided as part of the course materials. (You may not use Wikipedia for any CSU-Global assignment.) For this assignment, a credible source is defined as:Scholarly or peer-reviewed journal articlesNewspaper articlesTrade or industry journal articles, publications, or websites, including those from trade organizations. Consider CIO Magazine, the Harvard Business Review, Fortune, and similar solid sources.Please be sure NOT to use direct quotations from sources and, instead, use paraphrasing or summarizing when needed.Work 2Getting the Customer Service Project ApprovedLast week, you, as IS Manager, presented to the CIO of your company a report analyzing the style of implementation to be used in a new information system dealing with the handling of customer service. The CIO went to the top-level Steering Committee of the company armed with your report, and the Committee decided to select the SaaS (“software as a service”) style of implementation. The specific SaaS style to use would be cloud-based and multi-tenant.Even though the Steering Committee approved the style of implementation, the project itself is far from approved. Your job this week is to prepare a complete financial analysis of the project so that the CIO can present it to the Steering Committee and gain approval for going ahead with the project. The CIO informed you that in this meeting of the Committee all pending projects for the company, including those for manufacturing, sales, marketing, and all other areas of the company will be analyzed and approved, postponed, or rejected. This means that your IS project will compete head to head with projects with a direct and measurable positive impact on the company’s revenue and profits. After some moments of reflection, you realize that the measurable financial benefits of your project will be essential in getting it approved and march off to your office to think and write.After consulting with the Customer Service Manager, you pulled the following data related to their area (for background information in these metrics, just Google [customer service metrics] and check one of the articles that will be found, such as Burke, 2015).Average open cases (waiting for a response) = 360Average number of activities to resolve a case = 2.1Average time to resolve a case = 6.1 minutesAverage first response time = 3.4 minutesAverage resolution rate (resolved / total cases) = 95.3%Average backlog (cases opened / cases closed) = 1.54Average churn rate (% customers lost) = 7.1%Average customer satisfaction (1 – 10) = 8.5Average cost per case (resolved) = $3.15Average cost per case (not resolved but closed) = $9.74.Top management is not happy with these numbers, and the justification of the new system hinges on improving these metrics. In particular, the churn rate is abysmal, in their opinion, and must be improved to under 1% (“Churn” measures the percentage of customers lost due to unfortunate customer support experiences.)In addition to these numbers, you also have the projected costs of the SaaS solution:Number of customer service system users: 15Cost per user per month (billed annually): $150Additional infrastructure costs: negligibleTraining per user (one-time cost): $0 plus employee salary.Using your knowledge of the company, your imagination, and consultations with your friend, the CFO of the organization, you come up with a report with at least 900 words and you organize it with the following section subtitles (plus proper introduction and conclusion paragraphs):Summary of the proposalCostsFinancial benefitsOther benefitsRecommendation.Please remember that this is a report aimed at the top-level managers of the organization, who tend to think in numbers – cost vs. benefit, in monetary terms.Include a title page and reference page. Make sure your paper follows APA style according to the CSU-Global Guide to Writing and APA.As support for your analysis, use at least two CSU-Global Library resources and/or outside, credible academic sources other than the textbook, course materials, or other information provided as part of the course materials. (You may not use Wikipedia for any CSU-Global assignment.) For this assignment, a credible source is defined as:Scholarly or peer-reviewed journal articlesNewspaper articlesTrade or industry journal articles, publications, or websites, including those from trade organizations. Consider CIO Magazine, the Harvard Business Review, Fortune, and similar solid sources.Please be sure NOT to use direct quotations from sources and, instead, use paraphrasing or summarizing when needed.ReferencesBurke, C. (2015, June 9). 25 customer service metrics you should care about. Retrieved from http://www.insightsquared.com/2015/06/customer-service-metrics/Work 3 SCRUM for the enterpriseThe CIO of the Mamma Mia organization (a dry pasta manufacturer and distributor) has decreed that SCRUM will be used to manage all software development projects from now on. For an important meeting that the CIO has with the fellow C’s next week, the CIO has asked you, as Systems Development Manager, to prepare a comprehensive report describing SCRUM, with wording and content aimed at the top managers of the organization.The paper should have at least 900 words and have the following section subtitles (plus proper introduction and conclusion paragraphs):Summary of the proposalDescription of SCRUMSCRUM RolesThe SCRUM TeamSCRUM proceduresWhy SCRUM now?Include a title page and reference page. Make sure your paper follows APA style according to the CSU-Global Guide to Writing and APA.As support for your analysis, use at least two CSU-Global Library resources and/or outside, credible academic sources other than the textbook, course materials, or other information provided as part of the course materials. (You may not use Wikipedia for any CSU-Global assignment.) For this assignment, a credible source is defined as:Scholarly or peer-reviewed journal articlesNewspaper articlesTrade or industry journal articles, publications, or websites, including those from trade organizations. Consider CIO Magazine, the Harvard Business Review, Fortune, and similar solid sources.Please be sure NOT to use direct quotations from sources and, instead, use paraphrasing or summarizing when needed.