You are the only supervisor of a
large customer service telemarketing unit consisting of 50 customer service
representatives. Using the job characteristics model (JCM), describe how you
might improve the jobs of your employees in order to improve job satisfaction
Thank you for the opportunity to help you with your question!
The job characteristics
model suggests that workers have the likelihood to respond differently to a
similar job. Under this model, it is feasible to change the position so as to
increase satisfaction and motivation. That consequently results in improved performance.
The form of job attributes than can be modified include autonomy, task
significance, task variety and job based feedback. If employees are matched to
jobs with features that meet their individual attributes, that will result into
an increased employee desire to perform impeccably.
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