Help with a business question

Management
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You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve  job satisfaction

Nov 28th, 2015

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The job characteristics model suggests that workers have the likelihood to respond differently to a similar job. Under this model, it is feasible to change the position so as to increase satisfaction and motivation. That consequently results in improved performance. The form of job attributes than can be modified include autonomy, task significance, task variety and job based feedback. If employees are matched to jobs with features that meet their individual attributes, that will result into an increased employee desire to perform impeccably.


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Nov 28th, 2015

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Nov 28th, 2015
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Nov 28th, 2015
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