complet a write up on CRM Customer relationship management

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Tvatrepng12

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BUS 3030

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Search the Internet for Web sites and articles about customer relationship management (CRM). Review several CRM vendor sites to gain an understanding of current products on the market and their benefits to marketers.

In the studies activity, you reviewed several CRM vendor sites to gain an understanding of current products on the market and their benefits to marketers complete a write up of you reserch findings.

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Running Head: CUSTOMER RELATIONSHIP MANAGEMENT

Customer Relationship Management
Instructor
Class
Date
Name

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CUSTOMER RELATIONSHIP MANAGEMENT

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There is vast information on literature regarding the concepts and procedures of customer
relationship management (CRM). CRM is a wide topic which includes managerial perspectives
and technological sides. The elements of CRM lay emphasize on loyalty, customer satisfaction,
and retention of consumers (Thakur & Workman, 2016). The way in which companies conduct
their business has changed dramatically given the advances of technology, diversity, and the
product-market orientation. The consumer is always the focus of any business. With the
consumer being the focus of the business industry, these enable an increase with competition
among other companies that run in similar industries. Information and communication
technologies are made reliant upon companies across the globe (Hassan et al, 2015).
For companies to efficiently maximize r...


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