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SNHU Customer Service Representatives Talent Acquisition and Employee Retention Plan
In this project, you will demonstrate your mastery of the following competency:Describe effective practices in the recruit ...
SNHU Customer Service Representatives Talent Acquisition and Employee Retention Plan
In this project, you will demonstrate your mastery of the following competency:Describe effective practices in the recruitment, selection, and retention of employeesScenarioYou are a human relations business partner at Large Technology Corporation (LTC). Your company has recently had an increase in sales, and the customer service team is having trouble keeping up with the number of incoming requests. Not only is the workload overwhelming employees, but the team does not have time to sufficiently train its new employees. In addition, more senior employees are being asked to train while keeping up with their regular duties, which has been a point of contention. Employees are stressed, and managers are having trouble keeping their employees motivated and dedicated to the company. In fact, four representatives resigned in the last month.You received a request from the customer service team to hire six additional customer service representatives. The department currently has 27 employees, with three team leads and eight employees under each team lead. The team leads have all been with the company for over three years, but the majority of the customer service representatives have only been with the company for one to three years.To ensure that the hiring of new customer service representatives is a smooth process, you have been asked to create a talent acquisition and employee retention plan to detail the hiring process as well as strategies managers can use to keep the new employees motivated and dedicated once they join the team.DirectionsAs a human relations business partner, you have been asked to develop a talent acquisition and employee retention plan.Specifically, you must address the following:Talent Acquisition: Recruitment Strategies: The customer service team has approved the hire of six customer service representatives. You have a standard customer service job description PDF that you will use, but you also need to detail the recruitment sources as well as relevant employment laws. As you outline your recruitment strategies, be sure to address the following:
Describe the recruitment sources you will use to find new customer service representatives for the team. Be sure to justify your choices. For example, will you use social networking websites, industry-specific network groups, job fairs, or college career offices, or will you post to general job websites?Describe the employment laws that you will need to adhere to as you recruit potential employees to ensure you are protecting the rights of both the applicants and the company.Talent Acquisition: Selection Process: The company has had great response rates with previous job postings for the customer service representative position. On average, the company receives 24 résumés for each posting. With only six available positions, you have been asked to outline how you will narrow down the candidates and the approach you will to take to select the best candidates. As you outline the selection process, be sure to address the following:
Explain how you will determine which candidates to interview based on a review of their résumés, applications, and job qualifications. Be sure to justify how your process will assist in meeting the needs of the team. For your response, you might consider the following:
Which job skills are most important for the team?Will you engage current employees to help screen résumés and applications?Will you complete phone screenings prior to scheduling a face-to-face interview?How many candidates will you interview?Describe the type of interview you will conduct. Be sure to justify why the selected type of interview is most appropriate for the specific job.Create five key interview questions to ask the candidates. Be sure to justify how the questions align with the job requirements and assist in helping find an individual who best meets the needs of the team.Describe the selection method you will use in the selection process. Be sure to justify why this selection method is the most appropriate for your team. For your response, you might consider the following:
Who will you involve in the decision-making process?Will you use a method that scores candidates with a specific approach?What tools or technologies might you use to keep track of candidate scoring?Describe the employment laws that you will need to adhere to during the selection process to ensure you are protecting the rights of both the applicants and the company.Employee Retention Strategies: The customer service team is currently experiencing high turnover, and you have been asked to advise the managers on the team around how they can increase employee motivation and engagement. To provide you some context, the customer service managers have provided you with employee satisfaction survey results PDF as well as exit interview anecdotes PDF. The managers explained that they want to ensure that the team is able to engage and motivate both current and new employees, as well as create a positive team culture. As you outline the retention strategies, be sure to address the following:
Describe a motivation or leadership theory that helps explain the issues the company is currently having with employee turnover and low employee satisfaction.Describe the specific retention strategies managers can use to address the issues with employee turnover and to improve organizational culture. Be sure to justify how the identified strategies are most appropriate for the team. As you consider retention strategies, you might consider the following:
How do you meet the specific employees’ needs?How will you motivate individuals who are disengaged?How will you maintain a high level of engagement in specific employees?How will the strategies impact organizational culture, and how does this impact retention?How will you measure the results of your strategies?What to SubmitEvery project has a deliverable or deliverables, which are the files that must be submitted before your project can be assessed. For this project, you must submit the following:Talent Acquisition and Employee Retention PlanDetermine strategies to effectively recruit and select candidates, as well as strategies to keep individuals motivated and dedicated once they are employed. Your plan must be 750 to 1,250 words in length.Reference List For each source that you cite, you need to include the author’s name, the publication year, the title of the source, and the location of the source in a References section at the end of your work. Cite all sources appropriately.upload: three attachments down below! Employee Satisfaction Survey Result, Exit Interview Anecdotes and Job Description Thank you!!!
Columbia College Finance for Business Stock Portfolio Paper
Follow the format below while creating your portfolio. You should write in a professional manner except in the reflective ...
Columbia College Finance for Business Stock Portfolio Paper
Follow the format below while creating your portfolio. You should write in a professional manner except in the reflective piece of the portfolio. Otherwise, all items should be parsed as if they were going to be reviewed by an executive at a financial institution.
Introduction: , describe what your original strategy was in choosing your stocks and the strengths that you saw when you did so. Also highlight any areas you avoided. Please keep in mind that you will be evaluating these decisions and their merits in the reflective section.
Stock portfolio: Create a professional presentation of all of the information you have gathered on your stocks throughout the term. Please keep in mind this is a professional presentation; therefore, matching fonts, styles, and readability will be considered in your grade.
Prospectus: suggest what should be done with your stock portfolio going forward. Cite examples from the data you collected while making your suggestions. Please consider which stock you believe will perform in the future and which you believe should be sold. Make sure to consider how long a position you would recommend holding for various stocks.
Reflections: In an essay, speaking as a student and not as a hypothetical professional, answer the following questions.
Were you surprised by how your portfolio performed?
What factors impacted your initial stock selection, and how would the knowledge you have gained in this course have affected the selection if you had it to do all over again?
How did your perception of the state of the current economy affect your stock selection, and how would it have differed if the market were trending in the inverse direction?
What market indicators did you find to be the most informative and why?
Do you believe that deep research or intuition is a more important asset for an investor?
Stock’s reported on in portfolio
Apple
Facebook
Amazon
Netflix’s
TOPIC'S DISCUSSED DURING THE COURSE.
1. Intrinsic value
2. A call whose strike price exceeds the price of the stock (out-of-the-money call). A call whose strike price approximates the price of the stock (at-the-money call). A call whose strike price is less than the price of the stock (in-the-money call).
3. Moving averages. Can you time buying or selling of stocks based on technical analysis?
4. Price-to-earnings ratio, price-to-sales ratio, price-to-book ratio, the PEG ratio, dividends, estimated growth rate, profit margin, and return on equity.
5. Standard Deviation and beta
Criminal Justice 3-8-17
1. Thomas has barricaded himself inside his house and seems determined to make the police kill him in a classic “suicide ...
Criminal Justice 3-8-17
1. Thomas has barricaded himself inside his house and seems determined to make the police kill him in a classic “suicide by cop.” You discover that he recently lost his job and has flunked out of college. He has a history of conflicts with authorities. Part of the reason he flunked out of college was that he could not comply with the requirements of his professors. In high school, he had frequent disciplinary problems, usually involving fights with other students. What could you say to Thomas to prevent his impending death? What tactical issues do you need to consider? Why?2. You are the field commander at a situation where a person has barricaded himself inside his residence. This person has occasionally fired shots at the police. The tactical and negotiation supervisors come to you, each wanting their team to resolve the situation. What would you ask each before making a decision of whether to continue negotiating or going tactical? What If you decide to go tactical in this question? How can you use your negotiation team to support the tactical team? If you decide to continue negotiating, how can you use your tactical team to support the negotiations? Now this last question is based on suicide by cop (happens more than some might think), and with that pls watch the below video (you will need to copy and paste the below URL in your browser and it will bring you to the video). May seem like a staged incident, but pls know it is the real thing.
A1 Business and Technical College Mount Moreland Hospital Project
download the files down below andfollow all the steps pleasethank you>>>>>>>>>>>>>& ...
A1 Business and Technical College Mount Moreland Hospital Project
download the files down below andfollow all the steps pleasethank you>>>>>>>>>>>>>>>>>>>>>>>>
Indiana Wesleyan University CH10 Impact of Health Information Technology Discussion
Read Chapter 10 of Basics of the U.S. Health Care System.Using the OCLS or the Internet, find an article discussing a curr ...
Indiana Wesleyan University CH10 Impact of Health Information Technology Discussion
Read Chapter 10 of Basics of the U.S. Health Care System.Using the OCLS or the Internet, find an article discussing a current topic that is related to the assigned reading. The article can be from professional, scholarly, or popular media.The article must have been published within the last three (3) years.Navigate to the threaded discussion below and provide to the following:A short summary of the article.An explanation of how the article relates to the reading.Your thoughts on how the subject impacts the consumer/patient and provider relationship.A link to the article. Alternatively, you may post a copy of the article.Your initial response should be 150 to 200 words in length. Use proper spelling, grammar, and APA style. Include at least one citation from a credible source outside the textbook.The initial post must end in a question for your classmates to consider.
LDR 535 University of Phoenix Week 3 Type of Leadership Theories Chart
Create a chart comparing at least 3 leadership theories presented in this week’s reading. In next week’s assignment, y ...
LDR 535 University of Phoenix Week 3 Type of Leadership Theories Chart
Create a chart comparing at least 3 leadership theories presented in this week’s reading. In next week’s assignment, you will use this information to select leadership theories and approaches to support organizational change that aligns to your chosen organization’s mission and values.Servant LeadershipAuthentic LeadershipParticipative LeadershipTransformational Leadership
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SNHU Customer Service Representatives Talent Acquisition and Employee Retention Plan
In this project, you will demonstrate your mastery of the following competency:Describe effective practices in the recruit ...
SNHU Customer Service Representatives Talent Acquisition and Employee Retention Plan
In this project, you will demonstrate your mastery of the following competency:Describe effective practices in the recruitment, selection, and retention of employeesScenarioYou are a human relations business partner at Large Technology Corporation (LTC). Your company has recently had an increase in sales, and the customer service team is having trouble keeping up with the number of incoming requests. Not only is the workload overwhelming employees, but the team does not have time to sufficiently train its new employees. In addition, more senior employees are being asked to train while keeping up with their regular duties, which has been a point of contention. Employees are stressed, and managers are having trouble keeping their employees motivated and dedicated to the company. In fact, four representatives resigned in the last month.You received a request from the customer service team to hire six additional customer service representatives. The department currently has 27 employees, with three team leads and eight employees under each team lead. The team leads have all been with the company for over three years, but the majority of the customer service representatives have only been with the company for one to three years.To ensure that the hiring of new customer service representatives is a smooth process, you have been asked to create a talent acquisition and employee retention plan to detail the hiring process as well as strategies managers can use to keep the new employees motivated and dedicated once they join the team.DirectionsAs a human relations business partner, you have been asked to develop a talent acquisition and employee retention plan.Specifically, you must address the following:Talent Acquisition: Recruitment Strategies: The customer service team has approved the hire of six customer service representatives. You have a standard customer service job description PDF that you will use, but you also need to detail the recruitment sources as well as relevant employment laws. As you outline your recruitment strategies, be sure to address the following:
Describe the recruitment sources you will use to find new customer service representatives for the team. Be sure to justify your choices. For example, will you use social networking websites, industry-specific network groups, job fairs, or college career offices, or will you post to general job websites?Describe the employment laws that you will need to adhere to as you recruit potential employees to ensure you are protecting the rights of both the applicants and the company.Talent Acquisition: Selection Process: The company has had great response rates with previous job postings for the customer service representative position. On average, the company receives 24 résumés for each posting. With only six available positions, you have been asked to outline how you will narrow down the candidates and the approach you will to take to select the best candidates. As you outline the selection process, be sure to address the following:
Explain how you will determine which candidates to interview based on a review of their résumés, applications, and job qualifications. Be sure to justify how your process will assist in meeting the needs of the team. For your response, you might consider the following:
Which job skills are most important for the team?Will you engage current employees to help screen résumés and applications?Will you complete phone screenings prior to scheduling a face-to-face interview?How many candidates will you interview?Describe the type of interview you will conduct. Be sure to justify why the selected type of interview is most appropriate for the specific job.Create five key interview questions to ask the candidates. Be sure to justify how the questions align with the job requirements and assist in helping find an individual who best meets the needs of the team.Describe the selection method you will use in the selection process. Be sure to justify why this selection method is the most appropriate for your team. For your response, you might consider the following:
Who will you involve in the decision-making process?Will you use a method that scores candidates with a specific approach?What tools or technologies might you use to keep track of candidate scoring?Describe the employment laws that you will need to adhere to during the selection process to ensure you are protecting the rights of both the applicants and the company.Employee Retention Strategies: The customer service team is currently experiencing high turnover, and you have been asked to advise the managers on the team around how they can increase employee motivation and engagement. To provide you some context, the customer service managers have provided you with employee satisfaction survey results PDF as well as exit interview anecdotes PDF. The managers explained that they want to ensure that the team is able to engage and motivate both current and new employees, as well as create a positive team culture. As you outline the retention strategies, be sure to address the following:
Describe a motivation or leadership theory that helps explain the issues the company is currently having with employee turnover and low employee satisfaction.Describe the specific retention strategies managers can use to address the issues with employee turnover and to improve organizational culture. Be sure to justify how the identified strategies are most appropriate for the team. As you consider retention strategies, you might consider the following:
How do you meet the specific employees’ needs?How will you motivate individuals who are disengaged?How will you maintain a high level of engagement in specific employees?How will the strategies impact organizational culture, and how does this impact retention?How will you measure the results of your strategies?What to SubmitEvery project has a deliverable or deliverables, which are the files that must be submitted before your project can be assessed. For this project, you must submit the following:Talent Acquisition and Employee Retention PlanDetermine strategies to effectively recruit and select candidates, as well as strategies to keep individuals motivated and dedicated once they are employed. Your plan must be 750 to 1,250 words in length.Reference List For each source that you cite, you need to include the author’s name, the publication year, the title of the source, and the location of the source in a References section at the end of your work. Cite all sources appropriately.upload: three attachments down below! Employee Satisfaction Survey Result, Exit Interview Anecdotes and Job Description Thank you!!!
Columbia College Finance for Business Stock Portfolio Paper
Follow the format below while creating your portfolio. You should write in a professional manner except in the reflective ...
Columbia College Finance for Business Stock Portfolio Paper
Follow the format below while creating your portfolio. You should write in a professional manner except in the reflective piece of the portfolio. Otherwise, all items should be parsed as if they were going to be reviewed by an executive at a financial institution.
Introduction: , describe what your original strategy was in choosing your stocks and the strengths that you saw when you did so. Also highlight any areas you avoided. Please keep in mind that you will be evaluating these decisions and their merits in the reflective section.
Stock portfolio: Create a professional presentation of all of the information you have gathered on your stocks throughout the term. Please keep in mind this is a professional presentation; therefore, matching fonts, styles, and readability will be considered in your grade.
Prospectus: suggest what should be done with your stock portfolio going forward. Cite examples from the data you collected while making your suggestions. Please consider which stock you believe will perform in the future and which you believe should be sold. Make sure to consider how long a position you would recommend holding for various stocks.
Reflections: In an essay, speaking as a student and not as a hypothetical professional, answer the following questions.
Were you surprised by how your portfolio performed?
What factors impacted your initial stock selection, and how would the knowledge you have gained in this course have affected the selection if you had it to do all over again?
How did your perception of the state of the current economy affect your stock selection, and how would it have differed if the market were trending in the inverse direction?
What market indicators did you find to be the most informative and why?
Do you believe that deep research or intuition is a more important asset for an investor?
Stock’s reported on in portfolio
Apple
Facebook
Amazon
Netflix’s
TOPIC'S DISCUSSED DURING THE COURSE.
1. Intrinsic value
2. A call whose strike price exceeds the price of the stock (out-of-the-money call). A call whose strike price approximates the price of the stock (at-the-money call). A call whose strike price is less than the price of the stock (in-the-money call).
3. Moving averages. Can you time buying or selling of stocks based on technical analysis?
4. Price-to-earnings ratio, price-to-sales ratio, price-to-book ratio, the PEG ratio, dividends, estimated growth rate, profit margin, and return on equity.
5. Standard Deviation and beta
Criminal Justice 3-8-17
1. Thomas has barricaded himself inside his house and seems determined to make the police kill him in a classic “suicide ...
Criminal Justice 3-8-17
1. Thomas has barricaded himself inside his house and seems determined to make the police kill him in a classic “suicide by cop.” You discover that he recently lost his job and has flunked out of college. He has a history of conflicts with authorities. Part of the reason he flunked out of college was that he could not comply with the requirements of his professors. In high school, he had frequent disciplinary problems, usually involving fights with other students. What could you say to Thomas to prevent his impending death? What tactical issues do you need to consider? Why?2. You are the field commander at a situation where a person has barricaded himself inside his residence. This person has occasionally fired shots at the police. The tactical and negotiation supervisors come to you, each wanting their team to resolve the situation. What would you ask each before making a decision of whether to continue negotiating or going tactical? What If you decide to go tactical in this question? How can you use your negotiation team to support the tactical team? If you decide to continue negotiating, how can you use your tactical team to support the negotiations? Now this last question is based on suicide by cop (happens more than some might think), and with that pls watch the below video (you will need to copy and paste the below URL in your browser and it will bring you to the video). May seem like a staged incident, but pls know it is the real thing.
A1 Business and Technical College Mount Moreland Hospital Project
download the files down below andfollow all the steps pleasethank you>>>>>>>>>>>>>& ...
A1 Business and Technical College Mount Moreland Hospital Project
download the files down below andfollow all the steps pleasethank you>>>>>>>>>>>>>>>>>>>>>>>>
Indiana Wesleyan University CH10 Impact of Health Information Technology Discussion
Read Chapter 10 of Basics of the U.S. Health Care System.Using the OCLS or the Internet, find an article discussing a curr ...
Indiana Wesleyan University CH10 Impact of Health Information Technology Discussion
Read Chapter 10 of Basics of the U.S. Health Care System.Using the OCLS or the Internet, find an article discussing a current topic that is related to the assigned reading. The article can be from professional, scholarly, or popular media.The article must have been published within the last three (3) years.Navigate to the threaded discussion below and provide to the following:A short summary of the article.An explanation of how the article relates to the reading.Your thoughts on how the subject impacts the consumer/patient and provider relationship.A link to the article. Alternatively, you may post a copy of the article.Your initial response should be 150 to 200 words in length. Use proper spelling, grammar, and APA style. Include at least one citation from a credible source outside the textbook.The initial post must end in a question for your classmates to consider.
LDR 535 University of Phoenix Week 3 Type of Leadership Theories Chart
Create a chart comparing at least 3 leadership theories presented in this week’s reading. In next week’s assignment, y ...
LDR 535 University of Phoenix Week 3 Type of Leadership Theories Chart
Create a chart comparing at least 3 leadership theories presented in this week’s reading. In next week’s assignment, you will use this information to select leadership theories and approaches to support organizational change that aligns to your chosen organization’s mission and values.Servant LeadershipAuthentic LeadershipParticipative LeadershipTransformational Leadership
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