Assignment 1: Preparing for a Company-Wide Migration to Windows
Due Week 10 and worth 160 points
Crescent Manufacturing Inc. (CMI) is a luxury leader in crafted and
customized home furnishings. The corporate headquarters and a production
facility are located in Texas, with additional manufacturing facilities located
in Nebraska and Maryland.
There are 250 employees in the Texas location, 175 in Maryland, and 25 in
Nebraska. All locations use Windows 7 as the primary client operating system.
The systems at the Maryland location are over five (5) years old. CMI’s
Information Technology (IT) department upgraded the computer systems with new
hardware within the past year at all other company locations. These upgraded
computer systems are capable of running Windows 8. CMI recently upgraded all of
its servers to run Windows Server 2012 in an Active-Directory-based
The Operations, Marketing, Administration, IT Support, and Finance
departments are located in the Texas location. Nebraska is primarily a
manufacturing location that is staffed by production line employees, a line
supervisor, and a plant manager. The Maryland office also includes an operations
component (i.e., production line employees, line supervisor, and plant manager),
a small IT department, and the company’s human resources department.
The current IT support staff comprises a seasoned group of individuals that
collectively have over ten (10) years of experience in network administration
and working with Microsoft operating systems. Many of the IT staff have recently
completed training on the Windows 8 operating system and are well-versed in
supporting Windows Server 2008 and 2012. The remainder of the company’s
employees has only a basic knowledge of Windows 7 and relies on the company’s
help desk to solve a majority of its computer problems. CMI has a team of 50
salespeople who use laptops and tablets while working from their home offices.
These employees, who travel extensively with their laptops, must have their
systems secured in case of loss or theft. The laptops, purchased over five (5)
years ago, run the Windows 7 operating system. The tablets, used only by a
subset of the sales staff, are iPads running iOS 7.
The Chief Information Officer (CIO) is concerned about employees installing
non-standard company applications downloaded from the Windows Store both while
at work and when they have their devices at home. The CIO also wants to ensure
that those persons on the IT staff are the only individuals authorized to update
Windows Store apps. The CIO has an IT support staff of ten (10) employees and
does not want to increase the number of applications that need to be supported
via the company’s help desk. The help desk is currently staffed by three (3)
employees from 8:00 a.m. − 5:00 p.m. (CST).
Hardware and software compatibility issues experienced during the upgrade to
Windows 7 several years earlier resulted in the company going over budget by
several thousands of dollars. The CFO stated that the reason for going over
budget was directly related to problems with their business critical
applications not being fully compatible with Windows 7. The applications are
used by the Operations department to track inventory, schedule production runs,
handle purchase orders, and track product shipments. Senior management wants to
address software compatibility testing prior to moving the entire company to
Windows 8. They are also concerned about the time it might take to migrate user
settings and applications over to the new Windows 8 operating system, the time
to train employees on using the new interface, the overall impact on the
company’s help desk, and day-to-day operations.
The CIO and Chief Financial Officer (CFO) want more information before making
the decision to upgrade to Windows 8 and have asked you to write a report that
addresses their concerns and also includes your recommendations on how best to
proceed, should the project be approved.
Write an eight to ten (8-10) page paper in which you:
1. Develop a SWOT
analysis on the viability of upgrading to Windows 8 for the organization as a
2. Provide a detailed
upgrade plan for the organization, including the sales staff. At a minimum:
a. Identify the number
of systems, by location and / or departments that IT must replace with new or
b. Recommend whether the
organization should use a phased-in approach (i.e., upgrades are sequenced by
departments and / or locations) or a flash-cut approach (i.e., all at once) in
order to upgrade to Windows 8. If a phased-in approach is recommended, identify
the departments and / or locations you would upgrade, and describe the preferred
upgrade sequence. Support your recommendations.
c. Address the length of
time in which the upgrade should occur, and identify the main issues which could
impact the specified time frame.
d. Describe one (1)
approach that IT could use in order to ensure that they thoroughly test business
3. Describe three (3)
best practices for securing the laptops and tablets for the sales staff after
the upgrade is complete.
4. Examine the pros and
cons of configuring AppLocker to standardize the software used by employees
across the organization.
5. Explain the process
and options available for managing application installations and updates via the
Windows Store, and thus addressing the concerns voiced by the CIO.
6. Use at least three
(3) quality resources in this assignment. Note: Wikipedia and similar Websites
do not qualify as quality resources.
Your assignment must follow these formatting requirements:
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch
margins on all sides; citations and references must follow APA or
school-specific format. Check with your professor for any additional
- Include a cover page containing the title of the assignment, the student’s
name, the professor’s name, the course title, and the date. The cover page and
the reference page are not included in the required assignment page
The specific course learning outcomes associated with this assignment
- Demonstrate the ability to install and configure a client operating system,
applications, and associated updates as well as designing a client operating
system installation strategy.
- Validate and successfully install a computer client operating system.
- Demonstrate the ability to discuss the migration phases and considerations
in a client operating system installation to include virtual machines and the
- Demonstrate the ability to apply technology tools to monitor and configure
applications and network performance.
- Use technology and information resources to research issues in operating
- Write clearly and concisely about desktop administration and operating
system topics using proper writing mechanics and technical style
Grading for this assignment will be based on answer quality, logic /
organization of the paper, and language and writing skills, using the following