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1. When employees have been doing the job with moderate success for a relatively long period of
time, which of the following is least likely to be a reason for their resistance to change?
Select one:
a. lack of confidence about being able to adjust to the necessary changes
b. believing that the proposed changes are unnecessary
c. concern about the high cost to the organization of making the changes
d. worry about their future job security in the organization
2. Which of the following is part of Lewin's model of organizational change?
a. reengineering
b. refreezing
c. reorganizing
d. revitalizing
3. If a subordinate resists a change proposed by the boss, it should be viewed as:
Select one:
a. an opportunity to use power to overcome resistance
b. a source of energy that can be redirected to improve change
c. an indication of systems dynamics that will prevent change
d. a self serving deviant reaction
Question 4
According to Schein, organization culture is best described as:
Select one:
a. basic values and beliefs shared by members of the organization
b. member loyalty and commitment to the organization
c. member perception of the primary mission of the organization
d. the organization's espoused values and objectives
Question 5
Again, according to Schein, which of the following is the most effective way for a leader to influence the
culture of an organization?
Select one:
a. use stories and myths to communicate key values and beliefs
b. use orientation and training programs to convey values and priorities
c. act in ways that emphasize key values and priorities
d. post the organization's values in prominent places
Question 6
A successful vision for an organization is most likely to include:
Select one:
a. a memorable slogan about the key value achievement
b. a vivid image of what can be achieved and why it is worthwhile
c. a list of desirable features for the organization's products or services
d. specific performance objectives and clear deadlines
Question 7
Which of the following is least desirable for a vision?
Select one:
a. it should emphasize ideological objectives
b. it should be bold and ambitious
c. it should include detailed action steps to make it credible
d. it should be clear and easy for followers to understand
Question 8
What is the best way for the CEO to deal with managers in key positions who
continue to resist a major change?
Select one:
a. replace them with people who will support the change
b. keep increasing the pressure on them to support the change
c. ignore them and hope they will come to see why the change was necessary
d. try to isolate them and work around them
Question 9
Which of the following was not recommended to accomplish a major change?
Select one:
a. demonstrate personal commitment to see the change through to the end, regardless of temporary
setbacks
b. use ceremonies and rituals to help people deal with the pain of giving up familiar things they value
c. create a sense of urgency about the need for change by showing that it will be more costly not to
change
d. convince people that the change can be made without any difficulties or inconvenience for them
Question 10
Which is most likely to be effective for implementing major change?
Select one:
a. emphasize the obstacles so followers will not become complacent
b. provide opportunities to experience early success in implementing change
c. make followers feel responsible for failure of the old strategy
d. maintain control over sensitive information about new problems
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