Description
In a hotel, the front desk is considered the heart of hotel operations. Generally, all hotel guests have some form of contact with the front desk whether they are booking a room, checking in / out, calling on the phone, registering complaints, and / or requesting information. An effective and efficiently operated front desk is very important to the financial success of a hotel.
For this assignment, you are going to conduct a research study on front desk operations and its impact on the financial success of the hotel
Write a five to six (5) page paper in which you:
- Provide a brief history of how front desk operations have evolved over the last 25 years, including how tasks have changed, evolved, and / or disappeared.
- Provide a step-by-step approach for front desk agents in taking a hotel room reservation for a guest. For each step, describe the actions required, necessary information collected, and the purpose of collecting this information. Finally, document a hypothetical script for a front desk agent to follow when taking a hotel room reservation for a guest (either over the phone or in person).
- Discuss how technology has changed guest service and reservations for all hotel guests, and how lack of guest knowledge of technological changes can impact hotel operations and customer satisfaction.
- Determine what roles the front desk plays in the safety of their guests and the procedures the front desk should follow in order to protect the hotel guests.
- Determine the financial impact of front desk agents NOT effectively managing the billing and guest folio process in a hotel. Provide two (2) detailed examples of mismanagement of the billing and guest folio processes, and the impact on hotel finances.
- Use at least three (3) quality references. Note: Wikipedia and other Websites do not quality as academic resources
Explanation & Answer
Please let me know if there is anything needs to be changed or added. I will be also appreciated that you can let me know if there is any problem or you have not received the work. Please let me know if there is anything needs to be changed or added. I will be also appreciated that you can let me know if there is any problem or you have not received the work Good luck in your study and if you need any further help in your assignments, please let me know Can you please confirm if you have received the work? Once again, thanks for allowing me to help you R
Running Head: HOTEL FRONT DESK
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Hotel Front Desk
Name:
Institutional Affiliation:
Date:
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HOTEL FRONT DESK
Hotel Front Desk
Evolution of hotel front desk operations
The development of the hotel front desk operations can be seen from the idea that
technology has brought about various changes. About 20 years ago, hotel front desk
assistants used to rely on mostly manual systems and approach when it comes to receiving,
addressing, and booking reservations for guests. Such processes made the hotel reception
offices look congested with a lot of systems and file cabinets.
From another perspective, the introduction of the various t6echnologoiers resulted in
the improvement of multiple tasks in front desks of hotels. For instance, the traditional setting
allowed the assistants to perform almost every task such as receiving telegraph messages
from guests, creating rooms and but not limited to managing the billing aspects of the guests.
In the end, such practices made it hard for the assistants to maintain the integrity of not only
the guests but also the data collected (Szende & Reddy, 2017).
HOTEL FRONT DESK
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References
Dhole, V., (2011). A critical study of human resource development and their linkage with
organizational performance and effectiveness, in 3/4/5 star hotels (Doctoral
dissertation, Tilak Maharashtra Vidyapeeth).
Szende, P. & Reddy, P. (2017). A Fragment of the Past: The System of Hotel Front Office
Racks. Boston Hospitality Review. Retrieved 5 June 2019. From
https://www.bu.edu/bhr/2017/06/12/a-fragment-of-the-past-the-system-of-hotel-frontoffice-racks/
Chen, P. Y. (2014). U.S. Patent Application No. 13/647,582.
Report: Hotel Front Desk
Hotel Front Desk
by HAL
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