Imagine that you are a successful business executive for a toy company, ChoiceToys. You are tasked to market one of the two new toys for the upcoming holiday season based on an optimal decision strategy. As the data analyst, you will be responsible for providing the expected profit payoff and associated probabilities.In your initial post, using the scenario below, you will be acting as the data executive speaking to a data analyst. You will need to speak to the data analyst and get more information so you can develop a decision analysis. Given the information the data analyst has provided, what more data do you think you need to create a decision analysis?Toy 1 is being introduced to the market for the first time by ChoiceToys with no market competition. ChoiceToys believes that competitors will not be able to bring a similar toy to the market for this upcoming holiday season. You are not sure how the toy will be received by the consumers and there is equal chance that it will be highly successful, successful, or not successful. You will need to determine what the expected profit payoff will be and provide this in your scenario.Toy 2 has been in the market, is known to consumers, and is in demand; however, it has two other competitors in the marketplace. If marketed, ChoiceToys will be one of the three companies selling this toy in the market in the upcoming holiday season. You will have to determine the profit payoff for Toy 2 respectively for a highly successful, successful, and not successful case. You will also need to determine the probability that Toy 2 will be highly successful in the market and equal chances for being successful or not successful in the market.

As many organizations move toward a more quality-oriented, customer-focused environment, developing and fine-tuning policies, procedures, and systems to better identify customer needs and meet their expectations will be crucial. Through a concerted effort to perfect service delivery, organizations will be able to survive and compete in a global economy. More emphasis must be placed on finding out what the consumer expects and going beyond those expectations. Total customer satisfaction is not just a buzz phrase; it is a way of life that companies are adopting in order to gain and maintain market share. As a customer service professional, it is your job to help foster a custom-oriented service environment.The Project will consist of writing a complete Role Play from the scenario below. *****In addition to the role of the customer service provider, you will also need to include the role of the customer into your project.***** The Role Play will be graded based on the attached "Effective Customer Service Role Play" Rubric. The five main areas for the role play are:Verbal Communication - two-way communication and effective feedbackNon-verbal Communication - non-verbal communication included in role playListening Skills - active listening and effective characteristicsHandling of Service Breakdowns and Recovery - customer successfully retainedCustomer Service Via Technology - techniques for communication via technology.SCENARIO:You are a customer service representative in a customer contact center that provides service to customers who have purchased small appliances from your company. A customer is calling to complain that she purchased a waffle iron from one of your outlet stores two weeks ago and it no longer works. She is upset because her in-laws and family are arriving in two days for an extended visit and they love her "special" waffles.PLEASE DON'T FORGET TO REFER TO THE ATTACHED PROJECT RUBRIC BELOW!THIS SHOULD MOSTLY BE IN YOUR WORDS, BUT IF NOT CITE SOURCES!NO PLAGIARISM WILL BE ACCEPTED!