Problem Solving Essay

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6/1/2019 COM100 - Lesson 7 Print This Page COM100 Group Problem­Solving Lesson 7 Introduction: Connecting Your Learning In Lessons 4 and 5, you studied types of groups and group roles. However, what is the purpose of these groups? A high percentage of groups are created to work on problem-solving tasks that often involve data collection and brainstorming. That is why so many task roles are often necessary, which are named by the kind of work they do for the group. You will begin Lesson 7 by viewing the short film, "Don't Hesitate, Communicate: Effective Communication in the Office," to get yourself primed for this lesson. Readings, Resources, and Assignments Required Reading Communications: Principles for a Lifetime Chapter 10 - Enhancing Group and Team Performance If you haven’t already done so, please print this Film Reference Sheet  prior to watching the Bourne Identity . It contains the assigned film segments as well as important questions to consider while viewing them. Multimedia Resources Don't Hesitate, Communicate: Effective Communication in the Office (31:00, provided to you through the Rio Salado Library) The Bourne Identity “Who’s Out There?” Scene (1:23:37-:1:27:01) Required Assignments 1. Lesson 7 Short Answer Check Prior Knowledge What ideas do you have about these statements? 1. People usually have their own individual strategies for solving problems. Strongly agree Agree Not sure Disagree Strongly disagree https://www.riolearn.org/content/com/com100/COM100_INTER_0000_v8/lessons/lesson07.shtml?lsnID=32784&lsnTitle=Group+Problem-Solving&encrypted-secti… 1/7 6/1/2019 COM100 - Lesson 7 2. The biggest complaint made about group problem solving is that the group is not making any forward progress in the discussion. Strongly agree Agree Not sure Disagree Strongly disagree 3. When group decisions are made, it is important that each person: a. has ownership Strongly agree Agree Not sure Disagree Strongly disagree Agree Not sure Disagree Strongly disagree Agree Not sure Disagree Strongly disagree b. had a chance to be the leader Strongly agree c. abstains from a vote Strongly agree Ownership is also known as buy-in. Obtaining the buy-in or agreement of your receiver in the communication process (in this case, the group) for your idea can be critical to the group's ability to successfully resolve a problem or implement a solution. You can use the communication decision-making tool (DECIDE) to develop a plan and strategy for reaching these objectives when you are trying to communicate a specific thought or idea to your group. Key Terms These words are important for you to understand in the context of this course. You may decide to write down the definitions of these words to reinforce your learning. Understanding these terms will help you meet the lesson objectives as well as to complete lesson assignments. Review Chapter 10 key terms: Lesson 7 Flashcards RESET Click on the notecard to reveal the definition. DESCRIPTION: An approach to group problem solving that assumes that to achieve a group goal, group members in a Functional approach: group communication situation should be involved in and perform certain communication functions. Previous Card Term 1 of 8 Next Card https://www.riolearn.org/content/com/com100/COM100_INTER_0000_v8/lessons/lesson07.shtml?lsnID=32784&lsnTitle=Group+Problem-Solving&encrypted-secti… 2/7 6/1/2019 COM100 - Lesson 7 Focusing Your Learning Lesson Objectives By the end of this lesson, you should be able to: 1. Explain how to use a problem-solving sequence for task groups in group communication situations. 2. Describe how to use the strategies of effective brainstorming, consensus, and voting in group communication situations. 3. Explain how to create an effective agenda for effective group communication in a meeting. 4. Describe strategies for keeping a meeting on schedule while having effective group communication. 5. Explain group communication conflict resolution strategies. Instruction People engage in problem solving every day. The decisions that you make are often reached without any awareness of a specific problem-solving approach. However, groups in specific group communication situations need to take time to discuss and understand and agree on their problemsolving approach to avoid being disorganized or wasting time. For instance, consider the film you viewed at the beginning of this lesson in combination with your reading from Chapter 10 about brainstorming, reflective thinking, and consensus. Even in this film about basic communication, the group member playing the task role of leader of the group initiates brainstorming and reflective thinking in the form of a gripe session without calling it by a technical term. In doing so, the leader opens the door to building a supportive climate and enabling productivity. DECIDE and Group Communication The DECIDE tool is helpful for you to refer to as you study this lesson on group problem solving. The situation and the purpose or goals need to be clear to everyone involved since the receivers are all members of the group. The method that will help the group be effective is the specific problem-solving approach that everyone in the group has agreed to follow, whether it is their personal problem-solving method or not. In a problem-solving context, it is particularly important that you have a clearly-defined communication goal and method for your communication, which is based on the receivers and situation. As a part of your communication decision making, you need to decide on the best method for message delivery. When you read the problem-solving approach in RECAP on page 229 of your textbook, compare it to other problem-solving strategies you have previously used. In order to increase your understanding of the elements and characteristics of task skills for effective group communication, you can try the following activity. Why do some groups use voting and other groups use consensus? Review the sections on "Step 4: Select the Best Solution" on page 226. Activity https://www.riolearn.org/content/com/com100/COM100_INTER_0000_v8/lessons/lesson07.shtml?lsnID=32784&lsnTitle=Group+Problem-Solving&encrypted-secti… 3/7 6/1/2019 COM100 - Lesson 7 Can you think of a group communication situation where you participated in voting to reach a decision? Can you think of a group situation where consensus was used to reach a decision? How did the group make a decision about which process would be used for group decisions? As a participant in the group, did you know this? For further reflection, watch the “Who’s Out There?” scene from The Bourne Identity . Watch (1:23:37-1:27:01).  The small group in this scene includes Marie, Bourne, and Marie's friend, and his children. The problem solving is brief and spontaneous, yet consensus is reached. Marie's friend and his children must take cover. What are the advantages and disadvantages of voting and of consensus? Write down your answers and consider how you will participate in group discussions about which strategy to use and why. Talk this over with a family member or friend and ask which process they are most accustomed to and which they prefer. Explain what the textbook says about these concepts to increase your learning. Problem­Solving Agendas You have read about a five-step approach to problem solving titled "Reflective Thinking," in your textbook, on pages 221-229. It is important to understand that these steps can become agenda items for scheduled meetings while the group works through them. For example, a group can decide that the agenda topic is "defining the problem" and take time during the meeting to hear from every group member to ensure a solid understanding of the problem. Therefore, the skill of agenda making is very important for effective group communication. However, most people pay little attention to it. In fact, some people report that an agenda is written down as the meeting starts and consists only of a list of topics! Ideally, all group members contribute input to create the agenda (such as the allotted time for agenda items and the assigned responsibilities). This can be established in the group's communication norms and helps contribute to a supportive climate. Meeting agendas can be made more useful to people in the group communication situation. Think of a specific group or committee that you have participated in and then determine if the meeting agendas were usually useful. What do you think the group could do to improve the effectiveness of the agenda? To see a sample agenda for a meeting with a problem-solving goal, see the sample agenda. Group Communication and Conflict Do I think these group conflict resolution strategies work? Do they always? Why or why not? Individual group members and the entire group can use several strategies to reduce and even resolve conflict in group communication. The group could have this discussion when they develop and establish group communication norms, anticipating that there will be times when disagreements and even conflict occur. Conflict should not be avoided since the group will not be as effective if members feel they cannot discuss all ideas and opinions. Think about how the group communication roles could help with conflict resolution and how these roles are utilized in the film you watched at the beginning of the lesson, "Don't Hesitate, Communicate: Effective Communication in the Office" Then, think about how structuring group problem solving could help. Finally, review the variables that contribute to supportive communication and discuss how to increase these. Groups can use many strategies when conflict occurs. However, group members must make conscious decisions about resolving conflict rather than just hoping the people involved in the conflict will not attend the next group meeting. https://www.riolearn.org/content/com/com100/COM100_INTER_0000_v8/lessons/lesson07.shtml?lsnID=32784&lsnTitle=Group+Problem-Solving&encrypted-secti… 4/7 6/1/2019 COM100 - Lesson 7 What strategies have you observed in the groups that you have participated in? Check Your Knowledge! Reinforce your learning by completing the Concept Check Questions for Chapter 10. L7 Chapter 10 Concept Check Select the most appropriate answer for the following statements. (ungraded) RESET ALL QUESTIONS CURRENT SCORE: 0 points Effective group communication will occur in meetings if group members focus on one of these two things – structure or interaction. (Page 235) True False Slide 1 of 8 Assessing Your Learning Submit your assignments for grading. The following are required for this lesson: 1. Submit an agenda and respond to the short-answer questions (25 points) https://www.riolearn.org/content/com/com100/COM100_INTER_0000_v8/lessons/lesson07.shtml?lsnID=32784&lsnTitle=Group+Problem-Solving&encrypted-secti… 5/7 6/1/2019 COM100 - Lesson 7 Agenda and Short Answer This assignment consists of creating an agenda and short-answer questions to demonstrate your learning of strategies for group problem solving, meeting management, and conflict management. Warning: You are expected to submit your own, individual work. Using work completed by anyone other than yourself is plagiarism. This includes resources found on Internet sites. Posting assessments on an unauthorized website, soliciting assessment answers or the acquisition of assessments, assessment answers, and other academic material is cheating. Cheating and/or plagiarism will result in a failing grade for the course. Before completing this assignment, review the Grading Rubric. Complete and submit Lesson 7 Short Answer. Summarizing Your Learning The objectives for Lesson 7 focus on group communication and the use of group problem- solving skills, meeting management skills, and group conflict resolution skills. For a summary activity, review the reflective thinking steps in the RECAP on page 229. This is a good problemsolving sequence. How could this sequence help effective group communication with difficult group members? See Table 10.1 on page 221. Reinforce your learning by completing the Concept Check Questions for Chapter 10. L7 Chapter 10 Concept Check Select the most appropriate answer for the following statements. (ungraded) RESET ALL QUESTIONS CURRENT SCORE: 0 points Effective group communication will occur in meetings if group members focus on one of these two things – structure or interaction. (Page 235) True False Slide 1 of 8 If you want to start preparing for the Final Exam, go to Final Review. Have You Met The Objectives For This Lesson? https://www.riolearn.org/content/com/com100/COM100_INTER_0000_v8/lessons/lesson07.shtml?lsnID=32784&lsnTitle=Group+Problem-Solving&encrypted-secti… 6/7 6/1/2019 COM100 - Lesson 7 Copyright © 2019 Rio Salado College. All Rights Reserved. https://www.riolearn.org/content/com/com100/COM100_INTER_0000_v8/lessons/lesson07.shtml?lsnID=32784&lsnTitle=Group+Problem-Solving&encrypted-secti… 7/7 6/1/2019 Questionmark Perception Jun 01 2019 | Logged in as : YUX2144280 PLEASE NOTE: Rio Salado College uses software that uncovers plagiarism from student to student and other data sources on the Internet. If a student is found to have plagiarized content, grade consequences will be applied in accordance with departmental policies. Introduction COM100 Introduction to Human Communication Lesson 7 Short Answer This assignment is worth 25 points. Please make sure you have answered all questions prior to submitting. Once you click the submit button, you will not be able to return to this section. Question 1 of 1 qm.riosalado.edu/perception5/perception.php?CALL=sps&NAME=YUX2144280&SESSION=8683382341714610&GROUP=S119_COM100_11392&SCHEDULE… 1/3 6/1/2019 Questionmark Perception Read the following questions. Write the answers to the questions, review your work, and submit your answers. Integrate the key concepts and key terms from this lesson into your answers. The answer to each question should be approximately 6 to 10 sentences in length. You should write your responses in complete sentences free of spelling and grammatical errors. Please type your answers in a Word document and then paste your answers below each question in the space provided. Before completing this assignment, review the Grading Rubric. 1. Review the text box “Sample Meeting Agenda” on page 237 and “Making Meeting Agendas Useful” on page 236 of your textbook. Create and submit an agenda that focuses on a group discussing information for a meeting with your classmates about the concepts covered in Lesson 7. 2. Explain what leadership style you would implement in the meeting with your classmates and why. 3. Imagine you are writing a short email to another coworker regarding how to develop an effective agenda. Draft that email below. In your email, be sure to explain what it takes to write an effective agenda based on key concepts for effective group communication and describe the parts that could be included. Make sure you provide examples for each section. 4. Based on the lesson, the textbook, and the creation of your agenda discuss what you think are the two most important strategies for structure and interaction for helping a group accomplish its meeting its meeting goals. Give specific examples. 5. One member of your group continues to pull the discussion off track, and he or she doesn't seem to be able to focus on the topics the agenda covers. As the group leader, what strategies would you use to keep the meeting on schedule and still have effective group communication? Give specific examples and use key terms from the lesson. qm.riosalado.edu/perception5/perception.php?CALL=sps&NAME=YUX2144280&SESSION=8683382341714610&GROUP=S119_COM100_11392&SCHEDULE… 2/3 6/1/2019 Questionmark Perception qm.riosalado.edu/perception5/perception.php?CALL=sps&NAME=YUX2144280&SESSION=8683382341714610&GROUP=S119_COM100_11392&SCHEDULE… 3/3
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Running Head: PROBLEM SOLVING

Problem Solving
Name of Author
Institutional Affiliation
Date

1

PROBLEM SOLVING

2

1. Review the text box “Sample Meeting Agenda” on page 290 and “Making
Meeting Agendas Useful” on page 291 of your textbook. Create an agenda to
plan a business meeting with your classmates about the concepts covered in
Lesson 7.
Meeting Agenda
1. Implementation of email messages sent to members about what the meeting is
about.
2. Discussion about the pros and cons of the recent product.
3. Group member to receive updates about the product’s details and sales.
i.

How to solve the problem of undelivered emails.

ii.

A detailed discussion about the pros and cons of the recent product.

iii.

The appointme...


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