IST 7100 CW Computer Science The Balanced Scorecard and ITIL Essay

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fevxne02

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IST 7100

College of Wilmington

IST

Description

After watching the videos below and reading about the Balanced Scorecard in Chapter 12, compare and contrast the Balanced Scorecard to one of the IT frameworks below (COBIT, ITIL, TOGAF, CMMI-Dev). Describe the context in which the Balanced Scorecard and the IT framework would be used. 

Videos
The Balanced Scorecard explains the Balanced Scorecard.
Communicating Strategy with the Balanced Scorecard explains the relationship between strategy and the Balanced Scorecard.
Introduction to COBIT 5 introduces the COBIT 5 framework for management of enterprise IT.
ITIL Fundamentals describes the ITIL framework for IT service management.
What is TOGAF? introduces a framework for developing and managing systems architectures.
MMI Levels Introduction is an introduction to the Capability Maturity Model Integration (CMMI) for systems development.

Explanation & Answer:
3 pages
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Explanation & Answer

Attached.

The Balanced Scorecard and ITIL
Thesis Statement: The balanced scorecard framework aids organizations to manage the
performance of their adopted strategies (Wu, 2012). Managers utilize the framework to monitor
the execution of the selected strategy and use the data from the monitoring process to determine
the long-term consequences of the strategy (Wu, 2012).
I.

Introduction - The balanced scorecard and ITIL or Information Technology Infrastructure
Library are two frameworks that enable organizations that utilize the same to manage and
improve performance.

II.

Comparison - One similarity between ITIL and the balanced scorecard is that both
frameworks are interested in the improvement of performance.

III.

Contrast - There are several differences between the balanced scorecard and ITIL. One
significant difference regards the primary focus of the two frameworks.

IV.

Using Balanced Scorecard and ITIL - The balanced scorecard and ITIL frameworks can
be implemented in the same organization.

V.

Conclusion - In summary, frameworks like ITIL and balanced scorecard frameworks are
used by different organizations that find them useful.


Running head: BSC & ITIL

1

The Balanced Scorecard and ITIL

Institution Affiliation

Date

BSC & ITIL

2
Introduction

The balanced scorecard and ITIL or Information Technology Infrastructure Library are
two frameworks that enable organizations that utilize the same to manage and improve
performance. The balanced scorecard framework aids organizations to manage the performance
of their adopted strategies (Wu, 2012). Managers utilize the framework to monitor the execution
of the selected strategy and use the data from the monitoring process to determine the long-term
consequences of the strategy (Wu, 2012). Both financial and non-financial performance are
...


Anonymous
I was struggling with this subject, and this helped me a ton!

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