UCLA Medical Center Quality Management Concepts and Techniques

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Business Finance

University of California Los Angeles

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I choose PepsiCo I have attached a files

Prepare an assessment of how TQM can be applied within the organization you have chosen.

Using the information learned in the Simulation - Implementing TQM, prepare an assessment of how TQM can be applied within the selected organization.

  • How can statistical tools demonstrated in the Simulation benefit your selected organization?
  • What would be the benefits of implementing TQM in your selected organization?
  • Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).

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Running head: TOTAL QUALITY MANAGEMENT Evaluation of Quality at PepsiCo Student’s Name Institutional Affiliation 1 TOTAL QUALITY MANAGEMENT 2 Evaluation of Quality at PepsiCo PepsiCo is the second largest food a beverage manufacturing company in the world (Gregory, 2017). Its excellence in the world spectrum has been driven by both structural and procedural strategies that the PepsiCo’s management has employed in its many years of business. The structural and procedural reforms have centered on producing quality products that are aimed at streamlining competition in the consumer market. Nevertheless, this rise to glory has not come without a cost. PepsiCo’s total quality management strengths have been centered on quality products, affordability, customer and employee satisfaction and flexible pricing strategies (Gregory, 2017). However, PepsiCo still struggles with total quality management issues that result from the market itself. Therefore, in this study, an analysis of the total quality management aspects at PepsiCo is done and an improvement plan developed. Source of Quality Problems Healthy Living Fast foods have fallen victim of the current research programs that cite them as the major causes of lifestyle diseases, especially among the urban consumers (Counihan & Van Esterik, 2012). Skeptical customers have therefore started shunning fast food in favor of more natural foods. PepsiCo has mostly found itself on the receiving side since this new research imposes the fact that PepsiCo’s products do not hold the necessary quality required for sustaining the urban health. Cultural Dynamisms TOTAL QUALITY MANAGEMENT 3 PepsiCo’s brand of products is mainly snacks which have less value in terms of nutritional content. Therefore, PepsiCo has to contend with the nutritional quality of cultural foods that are considered to be of more nutritional value. Food Processing Even though PepsiCo’s food processing speaks high quality in terms of food safety and health, there is always the rising critic concerning industrial food processing. The use of artificial products in food processing has been highly criticized with most consumer groups preferring more natural ingredients. This has cause a negative impact on product quality. Improvement Plan Total quality management requires the observation of TQM principles not only regarding customer satisfaction but also in business processes. Luckily, for PepsiCo, this has not been much of problem. The horizontal management structure and the “performance with purpose” slogan at PepsiCo have gone a long way in assuring quality (PepsiCo, 2012) Nevertheless, the above quality mentioned quality concerns threaten to shake the market influence of this food and beverage giant. Below is procedural Six Sigma analysis that attempts to solve the quality problems at PepsiCo. Defining the problem: How does PepsiCo ensure that the products are safe in terms of health and also reassure consumers that the ingredients used are safe and not harmful as alleged? Measuring current progress: the current manufacturing process has so far proved successful based on the market share held by PepsiCo products. TOTAL QUALITY MANAGEMENT 4 Analysis of variations – the variations in quality are caused by contemporary issues that seek to discredit seemingly authentic products. Nevertheless, such variations could be the basis for product improvement that could help deal with the quality problems experienced at PepsiCo. Improving the Product – This is the most important step to overcome the quality problems at PepsiCo. The recommendations here include; resorting to permanently baked snacks rather than fried ones (Bagad, 2008). Baked snacks contain less oil which has been cited as one of the cancer causing agent. Baked snacks also pave way for adding nutritional supplements without affecting their levels. The next strategy at improvement hints at producing more organic drinks with natural ingredients. This strategy should also incorporate clear quality message that should help regain confidence among consumers. Control – PepsiCo should be in control of their own advertising scheme, which means that they should be able to ward off negative campaigns against their products. TOTAL QUALITY MANAGEMENT 5 References Bagad, V.S. (2008). Total Quality Management. Technical Publications. Gregory, Lawrence. (2017). PepsiCo’s Operations Management, 10 Decisions, Productivity. Panmore Institute. Retrieved from http://panmore.com/pepsico-operations-management10-decisions-areas-productivity Counihan, C., & Van Esterik, P. (Eds.). (2012). Food and culture: A reader. Routledge. PepsiCo. (2012). About. Retrieved from https://www.pepsico.com/about/about-the-company Running head: TOTAL QUALITY MANAGEMENT Evaluation of Quality at PepsiCo Student’s Name Institutional Affiliation 1 TOTAL QUALITY MANAGEMENT 2 Evaluation of Quality at PepsiCo PepsiCo is the second largest food a beverage manufacturing company in the world (Gregory, 2017). Its excellence in the world spectrum has been driven by both structural and procedural strategies that the PepsiCo’s management has employed in its many years of business. The structural and procedural reforms have centered on producing quality products that are aimed at streamlining competition in the consumer market. Nevertheless, this rise to glory has not come without a cost. PepsiCo’s total quality management strengths have been centered on quality products, affordability, customer and employee satisfaction and flexible pricing strategies (Gregory, 2017). However, PepsiCo still struggles with total quality management issues that result from the market itself. Therefore, in this study, an analysis of the total quality management aspects at PepsiCo is done and an improvement plan developed. Source of Quality Problems Healthy Living Fast foods have fallen victim of the current research programs that cite them as the major causes of lifestyle diseases, especially among the urban consumers (Counihan & Van Esterik, 2012). Skeptical customers have therefore started shunning fast food in favor of more natural foods. PepsiCo has mostly found itself on the receiving side since this new research imposes the fact that PepsiCo’s products do not hold the necessary quality required for sustaining the urban health. Cultural Dynamisms TOTAL QUALITY MANAGEMENT 3 PepsiCo’s brand of products is mainly snacks which have less value in terms of nutritional content. Therefore, PepsiCo has to contend with the nutritional quality of cultural foods that are considered to be of more nutritional value. Food Processing Even though PepsiCo’s food processing speaks high quality in terms of food safety and health, there is always the rising critic concerning industrial food processing. The use of artificial products in food processing has been highly criticized with most consumer groups preferring more natural ingredients. This has cause a negative impact on product quality. Improvement Plan Total quality management requires the observation of TQM principles not only regarding customer satisfaction but also in business processes. Luckily, for PepsiCo, this has not been much of problem. The horizontal management structure and the “performance with purpose” slogan at PepsiCo have gone a long way in assuring quality (PepsiCo, 2012) Nevertheless, the above quality mentioned quality concerns threaten to shake the market influence of this food and beverage giant. Below is procedural Six Sigma analysis that attempts to solve the quality problems at PepsiCo. Defining the problem: How does PepsiCo ensure that the products are safe in terms of health and also reassure consumers that the ingredients used are safe and not harmful as alleged? Measuring current progress: the current manufacturing process has so far proved successful based on the market share held by PepsiCo products. TOTAL QUALITY MANAGEMENT 4 Analysis of variations – the variations in quality are caused by contemporary issues that seek to discredit seemingly authentic products. Nevertheless, such variations could be the basis for product improvement that could help deal with the quality problems experienced at PepsiCo. Improving the Product – This is the most important step to overcome the quality problems at PepsiCo. The recommendations here include; resorting to permanently baked snacks rather than fried ones (Bagad, 2008). Baked snacks contain less oil which has been cited as one of the cancer causing agent. Baked snacks also pave way for adding nutritional supplements without affecting their levels. The next strategy at improvement hints at producing more organic drinks with natural ingredients. This strategy should also incorporate clear quality message that should help regain confidence among consumers. Control – PepsiCo should be in control of their own advertising scheme, which means that they should be able to ward off negative campaigns against their products. TOTAL QUALITY MANAGEMENT 5 References Bagad, V.S. (2008). Total Quality Management. Technical Publications. Gregory, Lawrence. (2017). PepsiCo’s Operations Management, 10 Decisions, Productivity. Panmore Institute. Retrieved from http://panmore.com/pepsico-operations-management10-decisions-areas-productivity Counihan, C., & Van Esterik, P. (Eds.). (2012). Food and culture: A reader. Routledge. PepsiCo. (2012). About. Retrieved from https://www.pepsico.com/about/about-the-company Running head: TOTAL QUALITY MANAGEMENT Evaluation of Quality at PepsiCo Student’s Name Institutional Affiliation 1 TOTAL QUALITY MANAGEMENT 2 Evaluation of Quality at PepsiCo PepsiCo is the second largest food a beverage manufacturing company in the world (Gregory, 2017). Its excellence in the world spectrum has been driven by both structural and procedural strategies that the PepsiCo’s management has employed in its many years of business. The structural and procedural reforms have centered on producing quality products that are aimed at streamlining competition in the consumer market. Nevertheless, this rise to glory has not come without a cost. PepsiCo’s total quality management strengths have been centered on quality products, affordability, customer and employee satisfaction and flexible pricing strategies (Gregory, 2017). However, PepsiCo still struggles with total quality management issues that result from the market itself. Therefore, in this study, an analysis of the total quality management aspects at PepsiCo is done and an improvement plan developed. Source of Quality Problems Healthy Living Fast foods have fallen victim of the current research programs that cite them as the major causes of lifestyle diseases, especially among the urban consumers (Counihan & Van Esterik, 2012). Skeptical customers have therefore started shunning fast food in favor of more natural foods. PepsiCo has mostly found itself on the receiving side since this new research imposes the fact that PepsiCo’s products do not hold the necessary quality required for sustaining the urban health. Cultural Dynamisms TOTAL QUALITY MANAGEMENT 3 PepsiCo’s brand of products is mainly snacks which have less value in terms of nutritional content. Therefore, PepsiCo has to contend with the nutritional quality of cultural foods that are considered to be of more nutritional value. Food Processing Even though PepsiCo’s food processing speaks high quality in terms of food safety and health, there is always the rising critic concerning industrial food processing. The use of artificial products in food processing has been highly criticized with most consumer groups preferring more natural ingredients. This has cause a negative impact on product quality. Improvement Plan Total quality management requires the observation of TQM principles not only regarding customer satisfaction but also in business processes. Luckily, for PepsiCo, this has not been much of problem. The horizontal management structure and the “performance with purpose” slogan at PepsiCo have gone a long way in assuring quality (PepsiCo, 2012) Nevertheless, the above quality mentioned quality concerns threaten to shake the market influence of this food and beverage giant. Below is procedural Six Sigma analysis that attempts to solve the quality problems at PepsiCo. Defining the problem: How does PepsiCo ensure that the products are safe in terms of health and also reassure consumers that the ingredients used are safe and not harmful as alleged? Measuring current progress: the current manufacturing process has so far proved successful based on the market share held by PepsiCo products. TOTAL QUALITY MANAGEMENT 4 Analysis of variations – the variations in quality are caused by contemporary issues that seek to discredit seemingly authentic products. Nevertheless, such variations could be the basis for product improvement that could help deal with the quality problems experienced at PepsiCo. Improving the Product – This is the most important step to overcome the quality problems at PepsiCo. The recommendations here include; resorting to permanently baked snacks rather than fried ones (Bagad, 2008). Baked snacks contain less oil which has been cited as one of the cancer causing agent. Baked snacks also pave way for adding nutritional supplements without affecting their levels. The next strategy at improvement hints at producing more organic drinks with natural ingredients. This strategy should also incorporate clear quality message that should help regain confidence among consumers. Control – PepsiCo should be in control of their own advertising scheme, which means that they should be able to ward off negative campaigns against their products. TOTAL QUALITY MANAGEMENT 5 References Bagad, V.S. (2008). Total Quality Management. Technical Publications. Gregory, Lawrence. (2017). PepsiCo’s Operations Management, 10 Decisions, Productivity. Panmore Institute. Retrieved from http://panmore.com/pepsico-operations-management10-decisions-areas-productivity Counihan, C., & Van Esterik, P. (Eds.). (2012). Food and culture: A reader. Routledge. PepsiCo. (2012). About. Retrieved from https://www.pepsico.com/about/about-the-company
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Running head: QUALITY MANAGEMENT CONCEPTS

Contingency Planning in Action
Name
Institution
Course
Instructor
Date of Submission

1

QUALITY MANAGEMENT CONCEPTS

2

Quality Management Concepts
As the second largest company across the world in the food and beverage industry, the
excellence of PepsiCo has been drawn from both the procedural and the structural strategies that
have been employed by its management over time. The total quality management strengths of the
company are centered on its ability to generate quality products, affordability, employee and
customer satisfaction, as well as its flexible pricing methods. Despite this fact, the company still
faces various total quality management constraints that have been drawn from the market itself.
The company being known for p...


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