As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.
In your paper,
- Describe how you would address this situation.
- Explain how you would approach your employee.
- Identify how you would satisfy the situation with the angry customer.
1 to 2 pages only
Explanation & Answer
Running head: ASSIGNMENT
For this case, I would not intervene immediately rather I would first head into my office
and summon for the employee. That is because summoning the employee immediately would be
a form of reprimand which is not the way to treat staff. As well, the employees need to have their
own authority at work and hence by interfering with the issue immediately I would be
undermining their mandate ((Prater, n.d.). With all that, I would then go over the situation with
the employee about the merits of the case. That would be...
24/7 Homework Help
Stuck on a homework question? Our verified tutors can answer all questions, from basic math to advanced rocket science!