MGT 317 UNC Employee Recruitment and TQM Discussion

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Y942012

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MGT 317

INTERLINK - University of North Carolina at Greensboro

MGT

Description

SOURCE:

Kiran, D.R. (2016).  Total Quality Management: Key Concepts and Case Studies, 1st Edition, Butterworth-

Heinemann, 2016.  ISBN-13: 978-0128110355

PART 1

Think about an organization you worked for in the past and how they recruited new employees for positions.  Was there a situation where you noticed their practices were flawed and as a result the wrong individuals were hired and the new hire or hires did more harm than good as it related to cost of quality, customer satisfaction or inclusion in the workplace?  To increase the chances of getting the best talent or talent pools, what would you have done to ensure quality was part of the discussion to determine the best fit.  Please explain with details.  There is no need to name names or the provide the specific company.  I am looking for candor not bashing of an employer.

Respond to this in 150-200 words. 

Background: I work for the United States Postal Service. There isn't anything specific that they look for when hiring new employees. There is an application process the only consists of paperwork and making sure a person is okay working flexible hours.The job is fairly simple so that actually doesn't effect anything.

The problem we have is in house promotions! Managers and supervisors don't have leadership qualities. They are solely promoted based on their interest in the position and attendance record. Many employees don't respect them for this reason.

Task: Please elaborate on this. Give recommendations on how management can be improved. What should they be looking for when promoting people to manage and supervise others. An attendance record is not a good enough reason to promote someone.

Explanation & Answer:
150 words
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Explanation & Answer

Hello, kindly find the solution in the attached file. 😃 Thank you

Running head: DISCUSSION: EMPLOYEE RECRUITMENT AND TQM

Discussion: Employee Recruitment and TQM
Name
Institution

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DISCUSSION: EMPLOYEE RECRUITMENT AND TQM

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Discussion: Employee Recruitment and TQM
Total quality management (TQM), involves continuous quality improvement of services
or products offered by an organization. Employees are a key pillar of TQM. Human resource
management (HRM) practices such as hiring and selection have a great impact on TQM
implementation (Kiran, 2016). Any flaws during employee recruitment and selection are likely
to have adverse effects on quality costs, customer satisfaction among other TQM aspects.
My organization, United States Postal Service, mainly does not require specialized skills
and hire people based on the flexibility of working hours. The traditional selection approach,
however, has great impacts when recruitment ...


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