Chapter 11 © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-1 Although information delivery may be the responsibility of IT, information management (IM) requires a true partnership between IT and the business. IT is involved with every aspect of IM, but information is the heart and soul of the business, and its management cannot be delegated exclusively to IT. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-2 1. Compliance 2. Operational effectiveness and efficiency 3. Strategy © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-3 Figure 11.1 IM is Fundamental to Organizational Success – Both IT Effectiveness and Individual Performance © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-4 Stage One: Develop an IM policy. Stage Two: Articulate operational components. Stage Three: Establish information stewardship. Stage Four: Build information standards. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-5 A policy outlines the terms of reference for making decisions about information. A policy provides guidance for accountabilities, quality, security, privacy, risk tolerances, and prioritization of efforts for IM. A policy should be established at a very senior management level. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-6 Figure 11.2 Operational Components of an IM Framework © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-7 Clearly articulate IM roles and responsibilities. Information stewards are responsible for meaning, accuracy, timeliness, consistency, validity, completeness, privacy and security, and compliance of information. Information stewards should be business people. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-8 Standards ensure quality, accuracy and control goals can be met. Use metadata repositories to crossreference models, processes, and programs that reference information. Standards help reduce information redundancy. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-9 Standards require…… A unique name and definition. Data elements, examples, and character length (e.g., name prefix). Implementation requirements. Spacing and order. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-10 Culture and Behavior Information Risk Management Information Value Privacy Knowledge Management The Knowledge-Doing Gap © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-11 Integrity – defines the information usage boundaries. Formality – enables accurate and consistent information. Control – once information is trusted, it can be used to develop integrated performance criteria and measures. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-12 Transparency – describes the level of trust to speak about errors. Sharing – exchange of sensitive and nonsensitive information amongst employees. Proactiveness – creates an alertness to picking up new information about business conditions. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-13 Determine internal and external interdependencies. Determine level of information security needed and cost to implement. Develop an information security strategy. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-14 Information Protection Center Identity Management Risk Management Compliance Standards Education & Awareness © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-15 IM VALUE PROPOSITION SHOULD ADDRESS: Strategic Tactical Operational Information Value is difficult to quantify. It takes time for an IM Investment to pay off. IM Value is a subjective assessment. 11-16 Privacy regulations affect current and long-term IM initiatives. Organizations must be in compliance with many new privacy regulations. Many countries now require a chief privacy officer who helps the organization ensure IM practices for data quality and accuracy, retention, and security. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-17 + Context Information + Judgment + Intuition = Knowledge Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information. It originates and is applied in the minds of knowers……Thomas Davenport and Larry Prusak (1998) Knowledge is the capability to take effective action © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-18 It is assumed that better information will lead to better decisions. There needs to be a clear link between desired actions and the acquisition and packaging of specific information. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-19 Start with what you have. Ensure cross-functional coordination among all stakeholders. Get the right incentives. Establish and model sound information values. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-20 Strategy People Processes Technology and Architecture Culture and Behaviors Governance © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-21 External Environment Strategic Planning Information Life Cycle Planning Program Integration Performance Monitoring © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-22 Roles and Responsibilities Training and Support Subject-Matter Experts Relationship Management © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-23 Project Management Change Management Risk Management Business Continuity Information Life Cycle - Collect, create and capture - Use and dissemination - Maintenance, protection, and preservation - Retention and disposition © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-24 IM Tools Technology Integration Information Life Cycle Organization Data Standards © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-25 Leadership IM Awareness Incentives IM Competencies Communities of Interest © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-26 Principles, Policies, and Standards Compliance IM Program Evaluation Quality of Information Security of Information Privacy of Information © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-27 Organizations face many challenges in implementing information management practices. Although IT can take a lead in developing an information management plan, the business area must ultimately be involved in its implementation and the stewardship of information within the organization. © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-28 © 2015 Pearson Education, Inc. Publishing as Prentice Hall 11-29
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