Integrity, Commitment, Advocacy, Respect, and Excellence (I CARE) define "who the VA is," VA's culture, and help guide the actions of staff across VA. Staff - at every level within VA - play a critical role to support VA's commitment to care and serve our Veterans, their families, and beneficiaries. Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage. Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA's mission. Fulfill my individual responsibilities and organizational responsibilities. Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries. Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it. Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them. VA’s Mission To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans. A Message From Leadership Reaffirmation of Our VA Mission and Values No organization can succeed without values to match its mission. Our mission, as the Department of Veterans Affairs, is to care for those “who shall have borne the battle” and for their families and survivors. Our core values focus our minds on our mission of caring and thereby guide our actions toward service to others. These values — Integrity, Commitment, Advocacy, Respect, and Excellence — define our culture and strengthen our dedication to those we serve. They provide a baseline for the standards of behavior expected of all VA employees. They remind us and others that “I CARE”: I care about those who have served. I care about my fellow VA employees. I care about choosing “the harder right instead of the easier wrong.” I care about performing my duties to the very best of my abilities These values — Integrity, Commitment, Advocacy, Respect, and Excellence — define our culture and strengthen our dedication to those we serve. They provide a baseline for the standards of behavior expected of all VA employees. They remind us and others that “I CARE”: I care about those who have served Summary of VA Benefits You are here We are here to help you find your way text Bird & Flags stars & disk SUMMARY OF VA BENEFITS You have sacrificed to keep our country—and everything it represents— safe. The U.S. Department of Veterans Affairs honors and serves you by fulfilling President Lincoln’s promise “to care for him who shall have borne the battle, and for his widow, and his orphan.” You may be eligible for VA benefits if you are a uniformed Servicemember; Veteran; or spouse, child, or parent of a deceased or disabled Servicemember or Veteran. eligible. As you make important choices about your family, finances, and career, we encourage you to use the information found here and the VA resources available to you. VA strives to understand the unique issues you face. We are here to help you and your eligible dependents obtain compensation, education, health care, home loan, insurance, pension, vocational rehabilitation and employment, and burial and memorial benefits for which you are Go to eBenefits at www.ebenefits.va.gov, your one-stop shop to apply for and learn about your benefits. Or visit the nearest VA regional office, call 1-800-827-1000, or go to our Web site at www.va.gov/benefits for more information. Thank you for your service. Now let us serve you. D I S A B I L I T Y CO M P E N S AT I O N Service-connected disability compensation is a tax-free benefit paid to Veterans for a disability (or disabilities) that either: »» Arose during service »» Was worsened or aggravated by service »» Is presumed by VA to be related to military service To receive disability compensation, you must have been discharged under other than dishonorable conditions. PENSION Pension is a tax-free benefit paid to wartime Veterans with limited or no income who are either aged 65 or older or who are permanently and totally disabled due to a non-serviceconnected cause. Seriously disabled or housebound Veterans receiving Pension may also qualify for an additional Aid and Attendance or Housebound benefit. E D U C AT I O N A N D T R A I N I N G VA pays benefits to eligible Servicemembers and Veterans pursuing an approved education or training program. There are four primary VA education benefit programs that cover Active Duty, National Guard, and Reserve Servicemembers and Veterans: » Post-9/11 GI Bill (Chapter 33) » Montgomery GI Bill-Active Duty (Chapter 30) » Montgomery GI Bill-Selected Reserve (Chapter 1606) » Reserve Educational Assistance Program (REAP) The Post-9/11 GI Bill program provides financial assistance towards tuition and fees, books, and supplies, and it provides a monthly housing allowance. Eligible Servicemembers may transfer unused Post-9/11 GI Bill benefits to an eligible spouse or child. VA pays a monthly allowance under the other benefit programs to help offset educational costs. Information about VA education programs can be found at www.gibill.va.gov. V E T S U CC E S S VA assists Veterans with service-connected disabilities to prepare for, obtain, and maintain suitable employment through the Vocational Rehabilitation and Employment VetSuccess program. First, VA conducts a comprehensive evaluation to help you determine your future career path. Based on your evaluation, VetSuccess provides you with vocational counseling, job-search assistance, and other education and training services. VetSuccess career counseling benefits are also available to you if you recently separated from the military or are using VA education benefits, even if you do not have a service-connected disability. LIFE INSUR ANCE VA provides valuable insurance benefits to Servicemembers and Veterans to give you peace of mind knowing that your family is protected. VA insurance benefits were developed in consideration of the extra risks involved in military service. » Servicemembers’ Group Life Insurance (SGLI) is a low-cost group life insurance program for Servicemembers. Coverage can be extended if the Servicemember is totally disabled. » Servicemembers’ Group Life Insurance Traumatic Injury Protection (TSGLI) is an automatic feature of SGLI that provides payments to Servicemembers who suffer losses, such as amputations, blindness, and paraplegia, due to traumatic injuries. » Veterans’ Group Life Insurance (VGLI) allows Servicemembers to convert their SGLI to ! lifetime renewable term coverage after separation from service. » Service-Disabled Veterans’ Insurance (S-DVI) provides life insurance coverage for Veterans with a service-connected disability. If totally disabled, Veterans are eligible for additional coverage. » Veterans’ Mortgage Life Insurance (VMLI) provides mortgage protection insurance to disabled Veterans who have been approved for a VA Specially Adapted Housing Grant. TIME SENSITIVE—CONVERTING SGLI TO VGLI Veterans have one year and 120 days from separation to convert their SGLI to VGLI. Evidence of good health is not required for those who apply within 240 days of separation. H O M E L OA N S Veterans and Active Duty, National Guard, and Reserve Servicemembers may be eligible for VA’s home loan program. VA loans have favorable terms, including no down payment or mortgage insurance premiums. » Guaranteed Loans: VA can guarantee a portion of a loan made by a private lender to help you buy a home, a manufactured home, a lot for a manufactured home, or a condominium unit for your own personal occupancy. VA also guarantees loans for building, repairing, and improving homes. » » Specially Adapted Housing Grants: Certain severely disabled Veterans and military personnel can receive grants to adapt or acquire suitable housing. H E A LT H C A R E VA provides a number of health care services, including: » Hospital, outpatient medical, dental, pharmacy, and prosthetic services » Homeless Veteran programs » Domiciliary, nursing home, and community-based residential care » Medical evaluation for disorders related to Gulf War service or environmental hazards » Treatment related to Military Sexual Trauma (MST) » Specialized health care for women Veterans » Alcohol and drug dependency treatment » Readjustment counseling Caregivers: VA supports caregivers who provide personal care services to Veterans who are seriously injured, chronically ill, disabled, or are getting older and are no longer able to adequately care for themselves. Vet Centers: VA assists combat Veterans through a nationwide network of community-based Vet Centers. Counselors provide individual, group, and family readjustment counseling to help you with the transition to civilian life, treat post-traumatic stress disorder, and help you with any other militaryrelated problems. Other services include: outreach, education, medical referral, homeless Veteran Veterans Crisis Line: If you or a Veteran you know is experiencing an emotional crisis, please call 1-800-273-8255 and push 1 for immediate assistance. BURIAL VA offers burial and memorial services to honor certain deceased Veterans: » VA can honor a Veteran by furnishing an inscribed headstone or marker at any cemetery, or a » VA can provide a burial allowance to partially reimburse the burial and funeral costs to certain Veterans. » deceased Veteran. » VA can provide an American flag to drape the casket of a Veteran. » A Veteran and his or her dependents can be buried in a VA national cemetery. DEPENDENTS AND SURVIVORS VA honors the sacrifices of Servicemembers’ and Veterans’ dependents and survivors through many benefit programs: »» Dependency and Indemnity Compensation (DIC) is a monthly benefit paid to a surviving spouse, including additional payments for dependent children. It is available to an eligible spouse of a Servicemember who died during active military service or from a service-connected disability, or of a Veteran who was rated totally disabled at the time of death. Parents’ DIC is paid to surviving parents based on financial need. The surviving spouse and child(ren) who are eligible for DIC are also eligible for the following: »» The Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) provides reimbursement for most medical expenses. »» The Survivors’ and Dependents’ Educational Assistance Program (Chapter 35) provides assistance to obtain a degree and pursue other eligible education and training. »» A Survivors’ Pension is a monthly benefit payable to a low-income surviving spouse and child(ren) of a deceased Veteran with wartime service. Our Mission You have sacrificed to keep our country—and everything it represents—safe. We honor and serve you by fulfilling President Lincoln’s promise “to care for him who shall have borne the battle, and for his widow, and his orphan.” We strive to provide you with the world-class benefits and services you have earned, and will adhere to the highest standards of compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship. Thank you for your service. Now let us serve you. U.S. Department of Veterans Affairs VA PAM 27-12-2 SEPTEMBER 2012 P96516 Veterans Benefits Administration Washington, DC 20420 T 800-827-1000 www.va.gov/benefits Salt Lake City National Call Center Monthly Coaching Session PCR Name: Dwon Tagger Month: GS Level: 7-1 Promotion Date: GS-9 - 7 June 2020 Fully Successful Standard E1. Quality E2. Available Time E3. Training E4. Org. Support Current Month 85%
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