Course Outcomes explored in this module:
- Explain basic concepts, techniques, methods, applications and challenges of operations management.
- Evaluate performance measures related to productivity, capacity, quality, speed of delivery, flexibility and process velocity
Activity 1: Case Study
Activity 2: 5 Whys Activity
Think about the bottlenecks and pain points for the company you have chosen for your final project. Choose one and work through the 5 Whys' activity. Your goal is to find out what is causing the pain point or bottleneck.
Activity 3: Bottlenecks & Pain Points Assignment*
(Directions are in the Important Documents Folder)
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Bottlenecks and Pain Points
Identify 3 problems (or pain points) for the end user (the customer). Trace the problem from start to finish of the
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