operations management ( lesson 4)

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ghnacunznau95

Business Finance

Stratford University

Description

Lesson 4

Course Outcomes explored in this module:

                          • Explain basic concepts, techniques, methods, applications and challenges of operations management.
                          • Evaluate performance measures related to productivity, capacity, quality, speed of delivery, flexibility and process velocity

Activity 1: Case Study

Activity 2: 5 Whys Activity

Think about the bottlenecks and pain points for the company you have chosen for your final project. Choose one and work through the 5 Whys' activity. Your goal is to find out what is causing the pain point or bottleneck.

Activity 3: Bottlenecks & Pain Points Assignment*

(Directions are in the Important Documents Folder)

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Bottlenecks and Pain Points Identify 3 problems (or pain points) for the end user (the customer). Trace the problem from start to finish of the operation. Describe the operation step-by-step. Where are the bottlenecks occurring? Highlight or circle the bottleneck. Think and note possible solutions to the bottleneck. Example Server takes order and gives it to barista Barista makes several coffee drinks at once. Barista puts coffee behind counter for server to deliver. Hire more baristas so each barista can make fewer drinks quickly. Have barista put it on the counter for customer to pick up. Server takes coffee to customer. My coffee is cold. I want hot coffee. ? Pain Point 1 Describe the process (each operational step) Pain Point 2 Describe the process (each operational step) Describe the process (each operational step) Pain Point 3
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Bottlenecks and Pain Points
Identify 3 problems (or pain points) for the end user (the customer). Trace the problem from start to finish of the
operation. ...


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