Sally is a 34-year-old woman who works in the customer service department for a small company that sells printers. Her job involves speaking with customers and addressing their concerns for 8 hours a day. Unfortunately for Sally, customers only reach out to her department when there is an issue with their printers.After a long day of listening to customer complaints, she felt drained and agitated. She wanted to relax, so she went to dinner with some colleagues. The colleagues began discussing an issue at work that was causing friction between departments. Sally did not agree with her colleagues’ viewpoint on the causes of that friction, but she did not want to say anything because she felt that she did not know enough about the topic. She decided that after this dinner, she would not spend time with these colleagues outside of work anymore. For the remaining part of the discussion, Sally nodded her head and appeared to agree with her colleagues in order to avoid confrontation.The next day at work, Sally spoke with a customer who disagreed with the warranty policy of the company. The customer explained to Sally that he understood the terms of the warranty, but he described how vital his printer was to his business. He went on to share how the ability to print materials equated to his ability to put food on the table for his family. He asked if there was anything that Sally could do to help. Sally imagined herself in the customer’s position, and decided to look into additional options for the customer. In the end, Sally was able to de-escalate the situation and assist the customer.This interaction with the customer led her to question their warranty, and she decided to speak with her manager to see if it could be changed. She stated that the current warranty policy was inadequate because it did not provide customers with enough time to determine if the product would function appropriately. She provided supporting evidence to show that many printers failed only 1 month after the 1-year warranty expired. She also calculated the number of those customers with failed printers that did buy a replacement printer from the company Sally worked for. Sally proposed that the warranty be extended to 18 months. Unfortunately her manager did not agree with her argument, and replied to her by asking: “How can you be arguing for change in policy when you are late to work most of the time?” However, the manager did not provide an argument against extending the warranty, so Sally decided she would continue to argue for changing the warranty with the company’s leadership. After several meetings with the company’s owner, Sally was able to get her proposal approved and the warranties extended.

Assignment InstructionsTopic: Teaching Effective Presentation Skills Instructions: This project requires you to develop a PowerPoint slide presentation for use as a training tool with managers and supervisors on how to prepare an effective presentation. As you move up through the workforce you will at some point be required to give a briefing or presentation to others. Hopefully, one day you will also have to the opportunity to develop one of your worker's speaking and presentation skills. There is great satisfaction in taking a nervous employee, helping them to develop their presentation, coaching them on delivery and then watching them knock it out of the park! With this in mind, your presentation should briefly outline (i.e., no more than 2-3 slides) how to start a presentation (that is attention getting steps) an and overview for the audience. You should focus the majority of your presentation (i.e., 8-10 slides) on what makes an effective presentation. Factors to consider in all forms of communication--Who is your audience? What is your message? Are you trying to persuade? Inform? The Week 5, Lesson 1 has a lot of great information to get you started, as well as the Forum in Week 4 (the Guy Kawasaki TED Talk). Here are some guidelines to get you started: You are going to brief a small group of newly graduated APUS Business Students on how to present an effective presentation. Your audience ages are anywhere from 20-60 years of age, with various business backgrounds, military experience, and even some small business owners. There should be an introduction slide, a topic overview slide, 8-10 slides on presentation techniques, a conclusion slide and lastly a reference slide. Use the "notes" feature of PowerPoint to list your talking points on each slide for me to read what you would actually be saying. Submission Instructions: Submit your work as an MS PowerPoint (.ppt) presentation. The body of your presentation should include at least 8-10 presentation slides, in addition to a title slide, introduction slide(s), and references at the end of your presentation for a total of no more than 15 slides. PowerPoint presentations longer than 15 slides will not be read after the 15th slide. As such, please ensure that all assignment questions are answered within the first 15 slides, as your grade will be based on the first 15 slides received.Your grade will based upon your ability to follow assignment instructions, research conducted, effectiveness of the training proposed, critical thinking and analysis, and APA format. Please support your ideas, arguments, and opinions with independent research, include at least three (3) supporting references or sources (do NOT use your textbook as one of the three required references, or encyclopedias, Wikipedia, unknown, undated, or anonymous sources, such as brief articles from websites), include a reference section (i.e., 1-2 slides), and cite all sources properly in the text of each slide, in accordance with the 6th edition of the APA manual, Chapters 6 & 7.Helpful TipsI encourage you to go online to Purdue OWL, or Excelsior OWL, which have writing labs for students. Look up PowerPoint presentations in APA format in the search box. These websites will have helpful tips on best practices. TED talks are also another great source for good information. References:Excelsior OWL: http://owl.excelsior.edu/posts/view/277Purdue OWL: https://owl.english.purdue.edu/owl/resource/560/17... Reminder: Please ensure that you review the grading rubric for this assignment carefully, to ensure that you receive the highest possible grade for your work! - Please see attached rubric

Introduction:Instructions: