EPC diagram, abbreviation for event-driven process chain diagram, is a flowchart-based diagram that can be used for resource planning and identifying possible improvements of a business process. Businesses use event-driven process chain diagrams to lay out business process workflows, originally in conjunction with SAP R/3 modelling, but now more widely it is used by many companies for modelling, analyzing, and redesigning business processes. This will be a preliminary exercise before utilizing BPMN 1.2 on the group Project in Assessment 3.TaskIn this assignment you will use Signavio, (see the Activity in week 3 for creating a Signavio account) to prepare an EPC diagram for the Case Study below. Make sure to identify the organizational units and actors relevant to the case study and indicate on the EPC diagram the actor that is responsible for each task in the process.Submission InstructionsYour document should be a word or pdf document containing a copy of the EPC diagram you constructed in Signavio. The EPC must only be ‘one page wide’, but it may span several consecutive pages.All submissions are to be submitted through the assignment 1 Drop-boxes that will be set up in the Moodle account for this Unit of Study. Assignments not submitted through these drop boxes will not be considered. Submissions must be made by the due date and time (which will be in the session detailed above) and determined by your Unit coordinator. Submissions made after the due date and time will be penalized at the rate of 10% per day (including weekend days). Your EPC diagram will be checked for plagiarism, and plagiarized assignment will be penalized heavily.Victorian Institute of Technology www.vit.edu.au CRICOS Provider No. 02044E, RTO No: 208295Case studyUniversity LibraryQuality and service excellence is the cornerstone of the University of Melbourne Library's commitment to staff and students. Located within Melbourne, regional Victoria and offshore campuses, libraries and access centres support over 60,000 students and staff, providing access to well over half a million books, over 120,000 journal titles, 650 databases (online collections of Journal articles) and 270,000+ e-books.The handling of delays for delivering books and journals back to the library today is very inefficient. The existing IT system is able to automatically send a reminder to the customer about the delay, but the handling of the delay is done purely manually by the librarians if the customer does not return the book or journal. The management of the Library has decided that the delay process should be managed by a business process management system. A business consultant interviewed a number of librarians about how they handle delays. The interviews result in a heterogeneous view of the practice of handling delays. The (hypothetical) scenario of handling a delay can be summarized as:A delay can be recognised automatically by the existing library management system. An email will be sent to the customer automatically, requesting them to return or renew the book. If the book has not been returned a week later, a librarian will be notified by email. The librarian looks up the delayed customer in the IT system. If there is a phone number registered, they try to call them by phone, else they write a letter telling about the delay, and that they already have received one reminder and that they will be charged a fee for the delay. If the book has not been returned a week later, the librarian will send another letter to the delayed customer informing them that they will be reported to the police for theft if the book is not returned. One more week later, if not returned, the librarian contacts their manager, who takes over. If the book is returned anytime during this period, the librarian will close this case and no further action will be taken.If the delayed customer is a student, the manager contacts the academic registry department to suspend the student account. If the delayed customer is a staff member, the manager contacts the Personnel unit to suspend the staff payroll. After that, the manager attaches a fee payable to the customer’s account and request the customer to pay, which includes the cost of the book and a late return penalty. The case will be closed by the manager when the charged amount is paid in full. When the case is closed, the manager will notify the academic registry department or the personnel unit to lift the suspension. Occasionally, the customer might return the book and also pay the fee in full. In this case, the cost of the book will be refunded. In some other cases, the customer returns the book without paying the fee. The case remains open but the amount the customer owes will be changed. Sixty days after the delay is first identified, if the case is still open, the manager change the status of the case to “forced close” and contacts a debt collection agency by phone to collect any outstanding fee.Victorian Institute of Technology www.vit.edu.au CRICOS Provider No. 02044E, RTO No: 208296Marking criteria/RubricYou will be assessed on the following marking guide Total Marks: 50 TaskDescriptionMarks Introduction Write an introduction and objective for the report. 5 Workflow Analysis Analyse and clearly identify the workflow of the business process. Make sure to identify the organizational units and actors relevant to the case study. 10 Process Relationship Model & Simulation Use of Signavio ConclusionCritically indicate the actor on the EPC diagram, that is responsible for each task in the process. Design and develop the EPC diagram, clearly mentioning each task and actor in the process. Successfully simulate the given process and effective use of Signavio tool.A summary and findings of the report.1010 105

Overview: To avoid issues with self-plagiarism, you will focus on a “mock” dissertation topic to guide your work in professional writing. However, it should be viewed as your practice round of setting up a study and learning the steps involved in building a high-quality dissertation. In the discussion this week, you will indicate the topic you have chosen, the research question(s) you will use to explore the topic, and provide coaching to other classmates on their research questions.As a reminder, here are the choices for your “mock” dissertation topic.Students must choose from the listed topics of their school/program:Business Students:How Corporate Policies And Practices Enhance Company CompetitivenessCorporate Social Responsibility (CSR) and how it Affects Customer LoyaltyIT Students:Enhancing Cyber Security In Healthcare -With The Help Of Machine LearningUsing Data Science Techniques To Enhance Data SecurityLeadership / Educational Leadership Students:Leadership Impact on Organizational PerformanceThe Influence of Visionary Leadership on Change Management and ImplementationDirections:A brief discussion of the “mock” dissertation topic you chose and why.The research question(s) you will use to employ to explore the topic.A brief discussion of how you plan to design your study to answer the research questions from #1.

Q1. In about 100 – 200 words, write an essay analyzing the below case study using the SWOT framework. You are required to define each key concept (SWOT) and identify at least 2strengths, 2 weaknesses, 2 opportunities, and 2 threats. Then to write an analytical essay for the case study.(5 points) Gap, the Californian-based fashion chain which started as a single shop in 1969, is by all accounts a retail phenomenon. Trading under the three labels Gap, Old Navy and Banana Republic, its worldwide estate extends to 3,157 stores. With 130 stores, Britain is its largest international market, well ahead of Japan, Canada and France. About 153,000 people work for the company worldwide. But after a long decline, the future of the American fashion chain is in doubt as its founders consider a sale or a break-up of the retail empire. The company has been suffering falling sales ever since 2004. Gap has admitted a ‘disappointing customer response’ to its products over the last few years. Its shares are less than half the level of their peak in 2000. Such results contrast sharply with the growing popularity and success of lower-priced high street fashion chains with which it is unable to compete. Some people suggest that Gap started to lose its sharp sense of customers’ tastes especially when long-serving chief executive Mickey Drexler left in 2002. He was replaced by a former Disney’s theme parks, Paul Pressler whose background is in marketing rather than fashion. Retail analyst David Stoddard argues that ‘if you look at {Gap’s} advertising and marketing, the strong message you get is that it doesn’t know what it is or who we are’ In its aggressive bid to restore credibility and a once – greatly-coveted market share, Gap in the US is now focusing on its traditional strengths- jeans, T-shirts, hooded sweatshirts and khakis-to win back customers. It is also improving the quality of its fabrics. Gap which once was at the center of sweat labor claims is now greatly admired for its supply-chain management. It is also part of the charitable Red initiative with 50 percent of profits on certain items going to organizations fighting Aids in Africa. But this may be too little, too late. Q2. Read the extract and apply the problem-solution pattern of analysis to it. (5 points) Electronics Industry Warns of Palladium Shortage Warning was given yesterday of a severe shortage of palladium, a metal essential for some components of portable electronic equipment such as mobile telephones and laptop computers, as well as for catalytic converters that remove pollutants from car exhausts. “Palladium use continues to grow very strongly but production lags behind. Soon after 2000 we could be in a very difficult situation unless industrial users take attention now,’ said Mike Steel, research director at Johnson Matthey, the world’s biggest platinum and palladium marketing group. He said consumers had been relying on Russia’s palladium stocks to fill a substantial gap between demand and supply.JM believes these stocks will run out soon after the end of the century. Mr. Steel said there had been a preview of potential trouble earlier this year when Russia, which exports 70 per cent of the world’s palladium, stopped exporting the metal for six months. This helped to drive the price to its highest level for eighteen years… Although it has fallen back since Russian Exports restarted, the price remains roughly double its level at this time last year. What is the starting situation?What is the problem?What is the underlying cause of the problem?What solution has been proposed? How successful is the solution?file uploaded