Thank you for the opportunity to help you with your question!
Effective doctor-patient communication is a central clinical function in building a therapeutic doctor-patient relationship, which is the heart and art of medicine. This is important in the delivery of high-quality health care. Much patient dissatisfaction and many complaints are due to breakdown in the doctor-patient relationship. However, many doctors tend to overestimate their ability in communication.
A doctor's communication and interpersonal skills encompass the ability to gather information in order to facilitate accurate diagnosis, counsel appropriately, give therapeutic instructions, and establish caring relationships with patients.These are the core clinical skills in the practice of medicine, with the ultimate goal of achieving the best outcome and patient satisfaction, which are essential for the effective delivery of health care.
Basic communication skills in isolation are insufficient to create and sustain a successful therapeutic doctor-patient relationship, which consists of shared perceptions and feelings regarding the nature of the problem, goals of treatment, and psychosocial support. Interpersonal skills build on this basic communication skill.Appropriate communication integrates both patient- and doctor-centered approaches.
The ultimate objective of any doctor-patient communication is to improve the patient's health and medical care.Studies on doctor-patient communication have demonstrated patient discontent even when many doctors considered the communication adequate or even excellent.Doctors tend to overestimate their abilities in communication. Tongue et al reported that 75% of the orthopedic surgeons surveyed believed that they communicated satisfactorily with their patients, but only 21% of the patients reported satisfactory communication with their doctors. Patient surveys have consistently shown that they want better communication with their doctors.
Please let me know if you need any clarification. I'm always happy to answer your questions.