Application of Demings Quality Concepts to Local Government Paper

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In the week two assignment we discussed the application of Deming’s quality concepts to local government. In the week three assignment we research how the tools and techniques of process improvement and control can be applied in local government. Tools and techniques provide organizations with the methods of creatively designing, controlling, and improving quality processes (Evans, 2017, pg. 107). When considering quality control of processes, those same processes need to be repeatable and measurable. The timeframe of the process may be long or short depending on the individual company. The quality tool chosen should be applied to bring the process under control and allow the process to be measured.

Review the article: Implementation of TQM and lean six sigma tools in local government and a case study(Furterer & Eishennawy, 2005).

Through research from sources provided in the course and from academic and scholarly resources outside of the course, evaluate and discuss the following elements:

  • Analyze one of the 7 basic tools of quality used in the article and determine how the tool is used in the design of quality management best practices.
  • Discuss if this tool is used effectively and did it contribute to quality improvement and performance excellence as described in week one of this course?
  • Create a new basic tool of quality by combining two of the tools discussed in the article and how this new tool could be applied to bring the process under control and allow the process to be measured.

The paper should contain the following APA formatted elements:

  1. Title Page.
  1. Abstract.
  1. Body of the essay (Your researched response).
  1. Conclusion.
  1. References Section.

The requirements below must be met for your paper to be accepted and graded:

  1. Write a response between 750 – 1000 words for the body of the essay (The title page, abstract, conclusion and References section are not counted toward the word requirement.) (approximately 4-6¬ pages) using Microsoft Word in APA style.

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Explanation & Answer

Attached.

Running head: TOOLS

1

Deming’s Quality Concepts
Name of Student
Institution Affiliation
Date

TOOLS

2

Abstract
The paper records lean six sigma tools: 5System that was employed in the government
department to improve their performance. At the same time, the paper shows a new tool that is
mainly made by combining two lean six sigma tools: Pareto analysis and 5S System. The paper
also shows how the results from the same would be measured.

Deming’s Quality Concepts

TOOLS

3

Part 1: 5S System
One of the key six sigma tools that were applied in the government as per the Furterer &
Elshennawy (2005) report is the 5S system. The 5S system serves to help firms organize the
workplace objects and materials in a way that they can be easily accessed. According to
investigations conducted, the 5S system helps in ensuring that the place is easily maintained and
it also ensures that little or no waste is experienced in the workplace. Ensuring that tools that
were in poor condition were well maintained in the government office helped see that the waste
levels were kept at a minimal level. Furterer & Elshennawy (2005) reported that the first step
used in...


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