IT Governance Framework and Professional Environments Questions

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Question Description

Working with your supervisor at your host company, if necessary to ensure that you protect any confidentiality or sensitivity of information, answer the following questions about IT Governance and your workplace and project.

Question 1

Does your host company have in place a formal IT Governance framework? Some clues as to its existence might be that there is a Corporate Governance or IT Governance policy document; the corporate intranet might contain references to governance. Structures may exist, at higher levels that are the decision making bodies and which control activities in the company for all levels through delegated authority.

Describe your findings and compare them with those of at least 2 other classmates.

Write approx 250 words in your initial answer to this.

Note: smaller companies may not have such evidence in which case you should describe the process that exists to ensure efficiency, control and value as well as accountability and responsibility.

OR if you are not in a current internship, you should review the IT Governance Framework of the University of Newcastle and write a brief summary of how you see IT Governance operations with this organisation.
https://www.newcastle.edu.au/__data/assets/pdf_file/0003/104763/IT-Governance-Framework_roles-and-responsibilities_V4.pdf

Question 2

All work situations require us to be aware of and comply with current laws and regulations. ICT professionals should be familiar with a number of laws including those that relate to Workplace Health and Safety, Privacy, security of information, Copyright and Intellectual Property and Consumer Protection.

Select one of these areas and write a brief description on a situation in your internship or previous work where you have complied with current legislation in fulfilling an ICT task.

Question 3

Reflect on this week’s Professional Environments, Internship activities and learning. Remember that this is your document to help you recall new and significant things from your week and plan for your future. Only you and your tutor can read this journal.

You should write at least 200 words on something you have learned this week that may include:

  • what you have learned
  • what is happening in your internship or workplace
  • how you are relating what you have learned to what is happening in your workplace
  • other aspects of your professional development
    • an article you have read
    • an event that you have attended
    • something that may have happened in the workplace that has resulted in your learning about our different workplace culture
    • an interview you had, or a presentation you may have given.

NOTE: If you are not currently in an internship, or have completed your internship, you should consider reflecting on some of these other related activities.

Your reflection may cover more than one of these categories.

Use the Reflective Journal Reading article as a guide to possible career development activities.
Please find the attached last week Internship report.


Question 4

Case Study: Below attached the Question 4 case study document.

Read the 3 Case Studies below and select ONE as the basis of your analysis and discussion. Please indicate clearly which Case Study you have chosen

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Read the 3 Case Studies below and select ONE as the basis of your analysis and discussion. Please indicate clearly which Case Study you have chosen Case Study 3 James is contracted by a Web design consultancy company to interview their staff to ascertain their current knowledge. The aim of the study is to inform the company about the type of training courses they need to implement. The aim of the study therefore, is to highlight areas of overall weakness as opposed to individual shortcomings. Despite this, the type of data collected will be able to identify individual weaknesses. James has been advised that individual’s information gathered from interviewees is to remain private. Following the study. A senior Vice President of the company approaches James and asks: “Who did well in this study?” How should James respond to this question? Discuss briefly the ethical dilemma that James faces. Show your utilisation of either Thomas White or Chris MacDonald's methodology to demonstrate how James might analyse and resolve the dilemma. Provide a recommendation of what actions James should take and with whom he might communicate throughout the process. Include in your answer those clauses from the ACS code of Ethics and ACS code of Professional Conduct that are relevant and briefly explain why. Refer also to any relevant legislation with an explanation of how it relates. Case Study 5 When Ilnaz, a 22 year old female originally from Iran, did well in her job interview, the manager of CompuSoft, an Australian company that specialises in the design of specialised DVDs offered a job immediately. Ilnaz, who needed this job, was so happy and accepted the offer straight away. When she reported to work the following week, she found that she was to share an office with Mark, a male colleague. Her manager had placed her with Mark, as both of them would be working on the same project and could help and learn from each other. Ilnaz was not happy with this arrangement as it was against her religion and culture to be in complete isolation with an unrelated man. Her husband was also upset and threatened to stop her working when he learned of this arrangement. Ilnaz decides to approach her manager to find a solution. Discuss briefly the ethical dilemma that Inez faces. Show your utilisation of either Thomas White or Chris MacDonald's methodology to demonstrate how Inez might analyse and resolve the dilemma. Provide a recommendation of what actions Inez should take and with whom she might communicate throughout the process. Include in your answer those clauses from the ACS code of Ethics and ACS code of Professional Conduct that are relevant and briefly explain why. Refer also to any relevant legislation with an explanation of how it relates. Case Study 8 U-Wear-It is involved in manufacturing tiny processors for use in the manufacture of wearable technology. During manufacture, 64 gold wires, each much finer than a human hair, must be soldered from the chip to the pins of the processor. Robots were trialled for the soldering, but the error rate was unacceptably high. One single mistake in positioning a wire or soldering it, ruined the chip. The robots were also not only prohibitively expensive but required frequent and expensive calibration. Juan, the IT Production Manager was asked to carry out trials using human technicians for the work. The trials clearly demonstrated that humans had a much lower error rate and were less expensive than robots, but the technicians complained that constantly staring through a microscope at a brightly illuminated object gave them headaches and was harmful to their eyes. He reported back to management that he believed the trial had failed. The CEO was very disappointed, because he thought that the solution was good, and ‘worth a few headaches’. He asked Juan to get a professional medical opinion. Juan discussed the issue with two senior doctors, who confirmed that this work could permanently damage a person’s eyesight in as little as 5 months and could lead to blindness in as little as 18 months. The company’s legal advisors confirmed that this was clearly in breach of the Work Health and Safety Act in Australia, so they could not go ahead. The CEO was really angry. Next morning the CEO called Juan into his office. Juan was surprised to find him quite cheerful. The CEO said that he had discovered that there was an island in the Indian Ocean that does not have health and safety laws, and so it would be quite legal for people of that island to solder the processors. And, better still, they were willing to work for one tenth of the wages of Australians. He said that this was a ‘win win’. What do you think that Juan should do? Discuss briefly the ethical dilemma that Juan faces. Show your utilisation of either Thomas White or Chris MacDonald's methodology to demonstrate how Juan might analyse and resolve the dilemma. Provide a recommendation of what actions Juan should take and with whom he might communicate throughout the process. Include in your answer those clauses from the ACS code of Ethics and ACS code of Professional Conduct that are relevant and briefly explain why. Refer also to any relevant legislation with an explanation of how it relates Assignment Task From what you have learned during Week s 3 and 4 of your Professional Environments Course, discuss ethical, professional and legal issues which you consider arise from this scenario. Make some recommendations of actions which could be taken to resolve the situation and/or to minimise the chance the scenario may recur. Support your answers with relevant references (as well as the Codes and Laws). Things to Consider in Your Assignment: • You should list at least 3 values from the ACS Code of Ethics and up to 5 clauses from the ACS Code of Professional Conduct, you think are specifically relevant in deciding how to resolve the situation. Make sure that you refer to the most up to date ACS Codes which are available on the ACS website – www.acs.org.au. • You should also list any relevant Australian legislation that you think applies to this scenario. • Your analysis, discussion and recommendations should use the framework you selected in Week 3 Your assignment should be 500 - 800 words in length (excluding your code lists, legislation list and references). You may need to undertake a small amount of research, however, most information you will need is available via the seminars and their references. Also, • use a cover page – as per the suggested template, • use in-text referencing, • use complete Harvard Notation, submit in “Word” format or equivalent format that can be readily opened in MS Word, keep your formatting simple: Arial 11pt, 10pt after paragraph, single line spacing, headings in bold, maximum 2 indent levels/bullet levels. Do not use page borders, word art, page backgrounds or similar extraneous decoration Last week Journal: A few days ago, I read an article on organization change. The article explored various reasons why organizations change. Some of the factors highlighted in the article as contributing to change in organizations include adopting new technology in the industry. The importance of adopting new technology enables a company to remain productive, enabling it to create value to the customers. Adopting change in technology as well helps companies to develop their competitive advantage (Pieterse et al, 2012). As a result, change in an organization allows for the incorporation of new trends in technology that contribute to the ability of a business to create value. On the other side, the article identifies some of the challenges that face changes in an organization. The resistance of change by employees and other stakeholders are likely to have a negative influence on the company. The resistance to change causes conflict, which prevents the business from carrying out its processes. To avoid the development of the conflict, the article identifies that it is necessary that the management adopts effective communication strategies (Pieterse et al, 2012). The development of effective communication strategies allows the business to inform stakeholders of the changes that are to be made in the company. As a result, the concerns that the stakeholders may have are addressed, leading to the successful implementation of change in an organization. ...
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Tutor Answer

tutorshawn185
School: Duke University

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Questions and answers
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Institution
Date

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Question one
A good IT Governance framework is important for successful implementation of IT projects. My
host company (NAME), has invested heavily in IT, as it is key to the successful and efficient
operations of the firm. Therefore, the top management saw it wise to maximize the benefits of
IT related projects by creating a well-defined IT Governance framework. According to Symons
(2005), putting in place a good IT governance needs a framework based on structure,
communication, and process. The IT Governance framework for the company (NAME) is based
on these elements, as indicated in the company document, which shows the framework.
First, the framework indicates that the top management is the final decision maker for major
issues related to IT, for instance, acquiring new equipment or machinery. The day to day
running and maintenance of the IT resources is the responsibility of the IT department, led by
the head of the department. Matters concerning making a new IT investment start from the IT
department who draft a proposal and pass it to the top management, through the departmental
head. After such actions, the top management holds meetings, where the IT department head is
present, and in such meetings, the decisions to approve or decline such projects are made.
Communication for IT related issues within the organization is done through official
communication through the company’s E-mail to the relevant people, as well as through phone
calls when necessary. The clear IT Governance framework at the firm has enabled it to be
successful in implementing IT related projects, compared to other organizations.

Question two
Within a company...

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