BUS 475 Stratford University Operations Management Worksheet

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ghnacunznau95

Business Finance

BUS 475

Stratford University

BUS

Description

Lesson 5

Course Outcomes explored in this module:

                          • Explain basic concepts, techniques, methods, applications and challenges of operations management.
                          • Assess the Customer’s Activity Cycle and competitive Advantage of a business in the Marketplace

Case Study

                          • Observations

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An End User Experience It's time to observe the customer. In order for you to fully realize what the issues are that need to be solved, you need to understand the end user or the service or product. Take some time to observe the customer. Describe the product or service. Describe the emotions the customer is displaying while engaged with the product or service. Describe the customer's characteristics. Describe how you feel while observing the customer. Describe what the customer is doing. Add other observations.
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Operations Management
Operations management entails, supervising, organizing, and planning processes, and
make essential enhancements for higher profitability. The modifications in daily activities have
to promote the organization's strategic objectives. Therefore, they are heralded by comprehensive
measurement and analysis of the contemporary processes. The main principles of operations
management include change, succe...


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