How successful is the Shouldice Hospital? Generate a
Profit & Loss statement using available information from the case.
Treat each of the two operations—hospital and the surgery—separately.
How do you account for its successful performance?
Prepare a patient process flow diagram from arrival
through surgery and determine the capacities at each stage. For this
diagram, only indicate major points in the process, e.g., admitting,
examination, operating room surgeries, etc. Use the actual hours of operation
for each step in the process to determine the capacity of each step. Where
is the bottleneck?
Do a detailed analysis of potential on-site capacity
expansion alternatives (on a per week basis). Assume an average of 3.5
days stay at the hospital for each patient, including surgery, and Sunday
admits. This means that half the patients spend three days while the other
half spend four days.
It may help to use an exhibit
similar to the following to do this analysis.