MGT330 University of North Carolina Total Quality Management Discussion

User Generated

Y942012

Business Finance

MGT330

University of North Carolina at Greensboro

Description

Part 1 needs to be done in 1 day

Part 2 and 3 need to be done in 3-4 days

SOURCE:

Kiran, D.R. (2016). Total Quality Management: Key Concepts and Case Studies, 1st Edition, Butterworth-heinemann, 2016. ISBN-13: 978-0128110355

Chapter 22: Kaizen and Continuous Improvement

Chapter 24: Six Sigma

Chapter 25: Lean Management

PART 1:

Please respond to this discussion in 200 words:

Every organization consists of wasteful or inefficient processes that we have at some point witnessed or experienced. However, there are no actions to make improvements because there is fear from workers that they will be blamed or released if improvements are made or the time and resources to fully vet the situation isn't something the organization can spare. I can go on and on with different excuses. Well this week put yourself in the decision maker seat and look at your current organization or an organization you are familiar with and find a product/service/process (or all of these) and explain how: 1) Lean Management Practices would be beneficial to make a fix and 2) what approach or best practices from the reading could benefit your cause and why. Please don't try to answer both questions at the same time. Address each question separately

Part 2:

Please respond to this student in 150 words:

Lean Management Practices would benefit my organization in fixing the issue of duplication of services that do not serve our students and potential students efficiently and effectively. Currently, the college is separated into two divisions (Curriculum and Continuing Education). In each division there are separate staff members available to take calls to answer questions about available classes and to register students for these classes, but these staff members often are not aware of what the other division is offering, when it is being offered, and where the classes are being held. This leads to frustrated students and potential students that contact the college for assistance in finding what they need and sometimes ending in a situation where the potential student just gives up. Lean Management Practices would help management look at the current situation and evaluate how they could combine these services, cutting unnecessary personnel and reorganizing responsibilities for employees so that the workload is more evenly distributed and therefore more efficient to the people we serve. As noted in Chapter 25, “A lean organization understands customer value and focuses its key processes to continuously increase it” (Kiran, 2017, p. 364).
The process-oriented practices, such as 1)Assure seamless information flow, 2)Maintain challenges to existing processes, 3)Identify and optimize enterprise flow, and 4)Maintain stability in changing the environment, and Human-oriented practices such as 1)Promote lean leadership at all levels, 2)Make decisions at lowest appropriate level, 3)Optimize capability and utilization of people, 4)Continuous focus on the customer, and 5)Nurture a learning environment, could benefit our organization in fixing these issues (Kiran, 2017, p. 370). Reorganizing the staff involved in registering students into one central location would help improve the communication issues because they would no longer be physically separated in different locations with a sense of being their own entity. In centrally locating the employees, responsibilities and workload could more evenly be distributed and maintain a sense of stability because the department would then be more efficiently organized. By nurturing a learning environment, cross-training employees to answer questions on all available programs and responsibilities associated with the registration process will lead back to building an environment where employees feel valued and trusted as well as focused on providing the best customer service in the most efficient manner.

Part 3:

Conduct research and find an organization that is experiencing troubled times because of some poor or inadequate processes/procedures. Of course you won't know all the specifics but your professional experience and research will help you fill the role of a consultant who has been asked to help the organization determine what the best way forward is in terms of effective TQM practices. The first thing the organization would like you to do is conduct a 5S Lean Audit (Use the attached spreadsheet.). Feel free to adapt the checklist for a product, service, process or any other problem point to help your analysis. The template has sample information to help your efforts. Next, once you have completed the 5S Audit the organization has asked you to complete a DMAIC Planning Worksheet so that they can begin to think about the actions to fix the problem(s). You have some flexibility with the dates but just make sure you explain what actions to would take for each part of the DMAIC to help the organization. Make sure you include a brief write up explaining your practices. Your write up should be in APA format, 2-3 pages long (double spaced) and express your points clearly. Also, make sure you include the source of your reference.

Files are attached



Unformatted Attachment Preview

5S-Lean Audit Checklist--Manufacturing Area Audited / Shift Area Supervisor Employee Interviewed: Audit Team Members Date Performed: 1 Monthly Audit Quarterly Audit Team Self Audit Overall Score XX Sort: Are there any un-needed items in the area? Comments on # 1: Straighten: Do the items that are needed have a conveniently located, visually designated 2 homes? When not in use, are they returned to their home? Comments on # 2: Shine: Are the machines, work stations, floors, walls and all items in the area clean, free from 3 clutter and properly maintained? Are checklists posted and up to date? Comments on # 3: Standardize: Team has established and documented standards on sort, straighten, and shine 4 (checklist). Are current standards being followed, reviewed and improved upon? Comments on # 4: Sustain: Have Sort-Straighten-Shine-Standardize been fully implemented and functioning well? 5 Are past audits posted and used for improvement? Comments on # 5: Visual Controls: Are visual aides in use, up to date and effective in telling how the area is 6 performing, what problems are occurring and what improvements are being made? Comments on # 6: 7 Safety: Are safe work practices in place and being followed. Comments on # 7: Standard Work: Do Standard Work and Work Instructions exist for the area? Are they posted, 8 in use, followed, understood, and updated regularly. Comments on # 8: Continuous Flow: Has continuous flow been established where possible? Does the line move 9 at a steady pace based on Takt? Are standard WIP Levels established and followed? Comments on # 9: Cross training - Job Rotation: Are employees skilled at many different jobs in the area and out. 10 Are these skills documented on a skills matrix? Is there a regular job rotation schedule. Comments on # 10: Quality: Are quality control concepts in place? Is there evidence of defect tracking or other 11 process recording? Are metrics posted? Are defects addressed, not passed on? Comments on #11: Material Flow: Are parts replenished when they are needed, where they are needed in the 12 quantities needed, and presented to the operator as needed without disruption? Comments on # 12: Lean Leadership: Is a Lean Management system in place that utilizes: 1. Leader Standard 13 Work 2. Visual Controls 3. Daily Accountability 4. Discipline. Comments on # 13: Employee Engagement: Are employees actively participating in continuous improvement 14 efforts (5S team, idea boards, root cause for variation, DLS workshops, update SW, ect)? Comments on # 14: Other Lean Tools or General Comments? Are there other Lean Concepts, principles or tools 15 have been implemented in the area? How have these tools improved performance? Comments on #15: 0 1 Score 2 3 ore 4 5 5S-Lean Audit Checklist--GUIDELINES Scoring Key: NA = Not applicable to this area (do not count in total possible score) 0 = No Evidence of implementation. 1 = Some Evidence but major gaps. 2 = Implemented and conforming in about 1/2 of the areas where applicable. 3 = Established and conforming in most areas with some gaps, little or no improvement activities. 4 = Only a Few Minor Gaps Remain and good improvement efforts & use of other Lean tools. 5 = Excellent 5S-Lean Conformance with Substantial Improvement Activities with Employee Involvement. Audit Team: Refer to details below for explanation of each question. If further clarification or examples are needed ask supervisors or lean coordinator. The audit is a too for improvement so include clear comments and conduct employee interviews to understand what has been done and why. Comments: Include specific gaps, exceptional and below standard examples as well as ideas for improvement. Employee Interview (EI): Interview an employee or two from the area to better understand how Lean & 5S are working in the area. (You do not need to ask all questions, just when you need to get a better understanding of where they are.) Audited Team: Corrective Action should be taken for scores of 0 or 1. Consider all suggestions and ideas. 1. Sort 2. Straighten Do items in the area have a designated home? Are they visually (labeled, color coded, shadow boards, etc) and conveniently organized? Can you tell what goes where? EI: What part, tool or paperwork do you spend the most time looking for or walking to while doing your job? Is there a way to decrease that time? 3. Shine Is the entire area clean? Are machines and workstations clean, properly maintained, and have all safety features in place? Do employees understand their role in 5S and TPM (autonomous maintenance)? EI: When is the last time you cleaned: (pick an item or area) ? How did you know it was time to clean it? 4. Standardize Has the team established and documented procedures for: 5S Checklists, Sort Criteria, Straighten Criteria, Red Tag System, Team Meetings, and Peer audits? Are they following the documented procedures? Are the 5S Checklists, Team Binder and visuals organized and up to date? EI: Where is your (name a document) & how do you use it? 5. Sustain 6. Visual Controls Are team members continuously improving their area or at least sustaining previous improvements? Were corrective actions taken on low scores from previous audits? EI: Can you point out an improvement made by your team in the last month? How did it come about? How has it helped? Could it be improved? Are visual aides in use, up to date and effective in telling how the area is performing? Are their goals, actual performance, reasons for variation, and corrective actions visible, up to date and used as an operational tool? EI: Which visual controls in your area do you use? Why? How often? What do they tell you? 7. Safety Are aisle ways, exits, electrical panels fire extinguishers, MSDS, First Aid, etc clearly marked, free from obstructions and trip hazards. Are chemicals properly stored & labeled? PPE & safe practices used? Emergency procedures known? EI: Emergency procedures known (Tornado Shelters, Fire Procedures, etc), MSDS? 8. Standard Work 9. Continuous Flow Do Standard Work and Work Instructions exist for the area? Are they posted, in use, followed, understood, and updated regularly. EI: What are your responsibilities, and the best practices for completing the job safely with high quality and efficiency? Has continuous flow been established where possible? Does the line (all work stations) move at a steady pace based on Takt? Are standard WIP Levels established and followed? EI: What is your Takt Time, # of operators and hours worked to reach your goal? How does that change when customer demand fluctuates? 10. Training-Rotation 12. Material Flow Is a cross training and job rotation program in place within the department and other departments? Is the skills matrix utilized effectively to track training and skill levels of employees within and outside the department? EI: How often do you rotate to other jobs? Is training effective-sufficient? 11. Qualitycontrol concepts in place? Is there Are quality evidence of Six Sigma, defect tracking, error proofing, root cause analysis or other problem solving? Are results (metrics) posted or communicated back to employees? Is there an "Andon" system to respond to problems and discipline to prevent passing on defects? EI. If you discover a defect in your area, what do you do, then what happens? Do defects get passed on? 13. Lean Leadership 14. Employee Engagement 15. Other Lean Tools Do crew leaders and supervisors for the area demonstrate good Lean Leadership? EI. Do your leaders conduct start up meetings, gemba walks, review visual controls, utilize leader standard work, communicate expectations, hold team accountable and have the discipline to sustain efforts? Are employees actively participating in 5S, daily Kaizen, problem solving, DLS Workshops, the Idea Board program or other ways to help their team continuously improve? Is there evidence of recent improvements? EI: What is the most recent improvement made by your team? How has it worked? What remains to be done? Were you involved? What is next? Are there other Lean Concepts, principles or tools implemented. EI: Are there any examples in your area of using: Set Up Reduction, TPM, Six Sigma, Root Cause Analysis, Value Stream or Process Mapping, Daily Accountability, DLS Workshops (Kaizen), A-3 thinking, Teamwork, Error Proofing, Discipline, Knowledge Share, Kanban, Pull Systems? Are there any un-needed items in the area (Tools, parts, drawings, paperwork, tables, fixtures, etc)? Pick any object in the area and question a team member. Employee Interview (EI): What is it for? How often do you use it? Where is it's home? Need to be Red-tagged? Has a Plan For Every Part (PFEP) been established? Is it visually obvious how, how many, when, where and by who the parts will be replenishing? Are parts presented to the operators where they are needed? Can parts be replenished by the materials group without disrupting work? EI: How are your parts replenished? When? By who? What is Kanban and your role in helping it to function properly? standard work, communicate expectations, hold team accountable and have the discipline to sustain efforts? recent improvement made by your team? How has it worked? What remains to be done? Were you involved? What is next? Workshops (Kaizen), A-3 thinking, Teamwork, Error Proofing, Discipline, Knowledge Share, Kanban, Pull Systems? DMAIC Planning Worksheet Project Name: Problem Statement: (Summarize) Business Unit: Sponsor: Process Owner: Business Case Impact: MBB: Other Team Information: Team Members BB: Date Time Att. No. Date Time Att. No. Date Time Att. No. Date Time Meetings No. Schedule ( Planned Actual ) Dy / Wk / Mo Schedule of Activities Define Measure Analyze Improve Control Note: Place an asterisk (*) on review and presentation date(s). Revision # Att.
Purchase answer to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Hey there! Find the solution in the files attached

Running head: TQM ASSIGNMENT PART 2 & 3

TQM Assignment Part 2 & 3
Name
Institution

1

TQM ASSIGNMENT PART 2 & 3

2

TQM Assignment Part 2 & 3
Part 2: Response
Hello! This is a great post. It is true that lean organizations are customer-centric. In
your organization, the customers are the students and the institution must ensure that the
services offered effectively meet the preferences of the target market. Your organization
seems to have a problem with job performance. Luckily as you have explained, lean
management practices and other tools that we have learned in our text can effectively solve
the existing problem.
It also appears that communication flow from top management to the two divisions in
your organization is flawed. Leaders and the management team should always communicate
effectively and make employee roles clear. Lean ideology acknowledges that humans are not
mistake-proof (Kiran, 2016). However, the personnel in charge of the admission process in
your institution appears to have no idea of their roles leading to too many errors that may
have far-reaching consequences on the reputation and the nature of customer service in your
institution. There should be a strategy to make the process flawless by countering the number
of human errors. In your case, mistake-proofing should involve periodic training of the staff
to ensure they are up to date with the programs the college is offering.

TQM ASSIGNMENT PART 2 & 3

3

Part 3: Assignment
DMAIC project is well-situated to ensure workplace improvements at Daimler, a
vehicle manufacturing company. With the application of Six Sigma tool, Daimler will
successfully solve its existing workplace problems identified through the 5S audit checklist.
DMAIC will lay out a roadmap for improving workplace safety practices (Kiran, 2016). To
fix the problems, the following actions ought to be undertaken.
Step 1: Define
In this process, the project will be set up for success. Project managers should be
familiar with the actions needed to improve the areas identified in the 5S audit. Mark Doe
and John Robinson will work together to avail the project sponsorship, develop a project
charter, identify the stakeholders, establish team rules and hold a project launch meeting.
Besides, for the workplace improvement efforts, it is important for the employees or team
members to develop an As-Is map that will guide the BB and MBB and allow everyone to
kick start on the same page (Kiran, 2016). Some of the problems that were noted during the
5S audit checklist include un-needed items anywhere; tools are not placed in their correct
areas, a dirty workplace, and improper documentation procedures among others.
The project charter should have a clear problem statement, a justified business case, a
realistic scope, and goals. The target which includes a 5S compatible workplace should have
measurable metrics. All phases are expected to be complete by late December 2019.
Step 2: Measure
The main purpose of the project is to increase 5S compliance to 100%. Employees, as
well as the workplace area, should meet and commit to 5S elements. The actions to be taken
in this step include identifying key metrics, developing a data collection plan, confirming the

TQM ASSIGNMENT PART 2 & 3

4

accuracy of the data, data stratification and establishing the baseline charts (Kiran, 2016). The
team should understand the charts to gain a clear picture of the impacts of the workplace
conditions and employee noncompliance to 5S. the goal is to gain an understanding of the
probability of errors, defects ...

Related Tags