Week 8Strategic Planning and Organizational Management in Healthcare APA Style QuestionPart 1Discussion Prompt 1-3 Paragraphs Discussion PromptThe balanced scorecard (BSC) is a powerful tool that has been used by many organizations around the world. The balanced scorecard includes nonfinancial and financial perspectives: organizational learning and growth, internal business processes, and customer and financial.Do you think customer experience (customer perspective) matters in health care? Why or why not? Provide specific examples.Support your ideas with at least one scholarly source (you may use your text) and use terminology you learned this week. Cite and reference your sources using APA Style.Part 2 (Please Separate this part to a different Document) APA style 7th editionWeek 8 Assignment: Allocated Resources and Strategic Initiatives PaperObjective: Describe how allocated resources such as time, people, and money play a role in measuring the outcomes of strategic initiatives.Instructions:Kaiser Permanente started to roll out its electronic health record (EHR) known as KP HealthConnect in 2005. It completed the implementation in 2010 and since then has continued to add more features and refine the system’s functionality. It has won many awards.To read more on KP HealthConnect review the following resources:Kaiser Permanente Completes Electronic Health Record ImplementationHow Kaiser Bet $4 Billion on Electronic Health Records—and WonElectronic Health Records Improve Diabetes Care (Kaiser Permanente)What were some of the main drivers that probably helped Kaiser Permanente successfully implement its EHR?As it continued to improve its system, what process do you think Kaiser Permanente used to understand what went well and what it needed to do to improve? What are some benefits of this process? (name and explain two of them)Hints: Consider internal factors and resources, the value that the system would provide to Kaiser’s internal and external stakeholders, and the readiness for the transition (paper to digital) by its stakeholders.Create a one- to two-page paper in APA Style. Include a title page and a reference list. You must cite and reference at least one source. You may use your textbook as a source.