Select a process you are involved in, such as online learning, cooking, bill paying, cleaning, etc. What might the benefits of benchmarking this process and with whom could you compare your performance? How could benchmarking lead to the benefits identified?
Within organizations, there are significant differences between various approaches to operational improvement. Using the university’s online library, find an example of a company that is implementing one of the five common approaches to change listed in Chapter 12 of your text. Identify the approach being used and summarize how it is being applied in your selected company’s situation
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