BUS760 Liberty University Toyota Strategic Quality Management Plan Paper

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Business Finance

BUS760

Liberty University

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Here is a Strategic Quality Management Implementation Plan Instructions for Quality Management and Productivity. The attached is the syllabus and the instructions. It will be a 10-15 page prospectus. it needs to include 150 cited sources in APA format.

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Strategic Quality Management Implementation Plan Grading Rubric Criteria Content 168 points Application of Knowledge Synthesis of Knowledge Literature Review Structure 72 points Levels of Achievement Advanced Proficient Developing 60 to 56 points 55 to 52 points 51 to 1 points The Plan is well organized and complete, with a clear, welldeveloped organizational context, quality statement, identification of quality problem/process to improve, and clear goals and objectives. The Plan is organized and complete, with a well-developed organizational context, quality statement, identification of quality problem/process to improve, and goals and objectives. The Plan is not well organized and/or complete, and may lack a clear organizational context, quality statement, identification of quality problem/process to improve, and goals and objectives. 70 to 66 points The plan presents an appropriate model and methodology that fits the scenario well, well-developed structure and scope, measurable performance metrics, a reasonable time frame, and effective summative comments. 65 to 61 points The plan presents a model and methodology that overall fits the scenario, well-developed structure and scope, performance metrics, a time frame, and summative comments. 38 to 36 points 35 to 33 points The literature review directly supports the process improvement tool selected. The literature review presents research in an engaging manner, with dynamic integration and presentation of findings. The literature review supports the process improvement tool selected. The literature review presents research in an effective manner, with some integration and clear presentation of findings. Advanced Proficient Not present 0 points No plan is provided. 60 to 1 points 0 points The plan presents an appropriate model and methodology that firs the scenario well, well-developed structure and scope, measurable performance metrics, a reasonable time frame, and effective summative comments. The paper does not present a model. 32 to 1 points 0 points The paper does not present a literature review. The literature review does not always support the process improvement tool selected. The literature review presents research but does not integrate the findings. Developing Not present Grammar and Structure APA Style Materials/Resources 30 to 28 points 27 to 26 points No grammar, spelling, or punctuation errors are present. Voice and person are used correctly and consistently. Writing is precise and word choice is appropriate. Few grammar, spelling, or punctuation errors are present. Voice and person are used correctly. Writing style is sufficient and word choice is adequate. 10 points 9 points Citations, references and overall format are in current APA style. Cover page and References are correctly formatted. Paper is written in a clear, consistent font. Citations, references and overall format are in current APA style. Cover page and References are correctly formatted overall. Paper is written in a clear, consistent font. 32 to 30 points 29 to 28 points At least 15 scholarly resources (from peer-reviewed journals) are included and are directly related to the management topic. A variety of respected sources is evident. At least 15 scholarly resources (from peer-reviewed journals) are included and are related to the management topic. Some variety is evident. 25 to 1 points Several grammar, spelling, or punctuation errors are present. Voice and person are used inconsistently. Writing style is understandable but could be improved. Word choice is generally good. 8 to 1 points Citations, references and overall format are not always in current APA style. Cover page and References are not consistently formatted. 27 to 1 points 0 points Numerous spelling, grammar, or punctuation errors are present. Writing style is difficult to understand. Word choice is poor. 0 points APA formatting is not followed. 0 points Not all of the required scholarly Academic materials are not resources (from peer-reviewed used. journals) are included and may not be related to the management topic. BUSI 760 STRATEGIC QUALITY MANAGEMENT IMPLEMENTATION PLAN INSTRUCTIONS Based upon the readings and research from the course, you will develop a Strategic Quality Management Implementation Plan for an organization of your choosing. You may choose a forprofit, non-profit (including a church), government, or educational organization. You are encouraged to review your own workplace, if appropriate. The Strategic Quality Management Implementation Plan (Section 3) is to be written as a document submitted to an executive team. Due to this, you may present the material in Section 3 in more of a report fashion rather than as an academic paper. The plan must be based on current research (including theory and practice) that is appropriate for the unique context of the organization selected. Think of the plan as a subset of the entire paper. In support of your plan, write a 10–15-page literature review that focuses on the basis for the quality management tool/technique selected. Include at least 15 scholarly peer-reviewed references. The literature review must be included as an appendix (Section 4 of the format below); it must not be included in Section 3. Note: Sections 1, 2, 4, and 5 must be in current APA format. The assignment must be submitted in compliance with the requirements found in the Strategic Quality Management Implementation Grading Rubric. The assignment must be a minimum of 20 pages (not including the title page, abstract, and reference page). Format 1. Title page – must include the following: a. Course number and name b. Paper title c. Student name d. Date submitted e. Respectfully submitted to: (instructor’s name) 2. Abstract 3. Strategic Quality Management Implementation Plan – must include the following: a. Introduction b. Organizational context (background, structure, leadership, and culture) c. Quality statement (how your organization approaches quality) d. Identification of quality problem/process to improve e. Goals and objectives f. Model and methodology g. Structure/scope (include who does what, stakeholder involvement, and communication plan) h. Performance measure(s) i. Time frame j. Summative comments 4. Appendix (literature review) 5. References Page 1 of 2 BUSI 760 Submit your Strategic Quality Management Implementation Plan through SafeAssign by 11:59 p.m. (ET) on Sunday of Module 4/Week 7. Page 2 of 2 Skip to main content Quality Management and Productivity • Syllabus ViewPrintDownloadInfo Online · School of Business · Business Quality Management and Productivity BUSI-760 • • • • Fall B 2019 Section B03 08/19/2019 to 10/11/2019 Modified 08/14/2019 Contact Information See detailed faculty information in Blackboard. Course Description The advanced study of the concepts of continuous improvement and quality management, viewing quality as a systematic process that improves customer satisfaction. Coverage includes methods and technologies that will aid managers in assuring that the organization’s quality system is effectively meeting the organization’s continuous improvement goals. Requisites Prerequisites BUSI 700 and 710 Rationale BUSI 760 provides an overarching view of quality management philosophy and practice to ensure the continuous improvement of the processes, products, relationships, and services that define an organization. The student will be able to apply quality improvement strategies in varied organizational settings, reflecting the biblical basis for quality and improvement (i.e., stewardship, excellence). Measurable Learning Outcomes Upon successful completion of this course, the student will be able to: A. Formulate ways to mitigate common obstacles to an organization’s continuous quality improvement (Synthesis, DBA PLO 2). B. Propose strategies for improving the organization using recognized quality management tools and best practices (Synthesis, DBA PLO 2). C. Create a quality management process improvement and implementation plan for a business, church, non-profit, or government organization (Synthesis, DBA PLOs 3 & 4). D. Construct a Thematic Integration of Faith and Learning Paper which integrates course concepts with a biblical worldview (Synthesis, DBA PLO 4). Course Resources Required Resource Purchases Plenert, G. (2012). Strategic continuous process improvement: Which quality tools to use, and when to use them. New York, NY: McGraw-Hill. ISBN: 9780071767187. Starbird, D., & Cavanagh, R. (2011). Building engaged team performance: Align your processes and people to achieve game-changing business results. New York, NY: McGraw-Hill. ISBN: 9780071742269. Keller, T. (2014). Every good endeavor: Connecting your work to God’s work. New York: Riverhead Books. ISBN: 9781594632822. Disclaimer: The above resources provide information consistent with the latest research regarding the subject area. Liberty University does not necessarily endorse specific personal, religious, philosophical, or political positions found in these resources. Recommended Resource American Psychological Association. Publication manual of the American Psychological Association (Current ed.). Washington, DC: Author. Additional Resources for Learning A. A. B. C. D. Computer with basic audio/video output equipment Internet access (broadband recommended) Blackboard recommended browsers Microsoft Office Course Assignments Textbook readings and presentations Course Requirements Checklist After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in Module/Week 1. Discussion Board Forums (3) Discussion boards are collaborative learning experiences. Therefore, this course requires 3 distinct discussion forums. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard. Dissertation Prospectus This course requires 1 Dissertation Prospectus. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard. Strategic Quality Management Implementation Plan This course requires 1 Strategic Quality Management Implementation Plan. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard. Thematic Integration of Faith and Learning Paper This course requires 1 Thematic Integration of Faith and Learning Paper. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard. Course Grading Course Requirements Checklist 10 Discussion Board Forums (3 at 150 pts ea) 450 Dissertation Prospectus 150 Strategic Quality Management Implementation Plan 240 Thematic Integration of Faith and Learning Paper 150 Total 1000 Course Policies Quizzes/Tests/Exams For timed quizzes/tests/exams, the student is required to complete the quiz/test/exam within the assigned time. For the student who exceeds this time limit, a penalty of 1 point will be deducted for each minute, or part thereof, he/she exceeds the assigned time limit. Policies Late Assignment Policy Course Assignments, including discussion boards, exams, and other graded assignments, should be submitted on time. If the student is unable to complete an assignment on time, then he or she must contact the instructor immediately by email. Assignments that are submitted after the due date without prior approval from the instructor will receive the following deductions: 1. Late assignments submitted within one week after the due date will receive a 10% deduction. 2. Assignments submitted more than one week and less than 2 weeks late will receive a 20% deduction. 3. Assignments submitted two weeks late or after the final date of the course will not be accepted. 4. Group projects, including group discussion board threads and/or replies, and assignments will not be accepted after the due date. Special circumstances (e.g. death in the family, personal health issues) will be reviewed by the instructor on a case-by-case basis. Instructor Feedback and Response Time Responses to student emails will be provided within 36 hours and assignment feedback will be given within 6 days from the assignment due date. Disability Assistance Students with a disability and those with medical conditions associated with pregnancy may contact Liberty University’s Online Office of Disability Accommodation Support (ODAS) at LUOODAS@liberty.edu for accommodations. Such accommodations require appropriate documentation of your condition. For more information about ODAS and the accommodations process, including how to request an accommodation, please visit www.liberty.edu/disabilitysupport. Requests for accommodations not related to disabilities or pregnancy must be directed to the Registrar’s Office, which generally handles medical needs support. If you have a complaint related to disability discrimination or an accommodation that was not provided, you may contact ODAS or the Office of Equity and Compliance by phone at (434) 592-4999 or by email at equityandcompliance@liberty.edu. Click to see a full copy of Liberty’s Discrimination, Harassment, and Sexual Misconduct Policy or the Student Disability Grievance Policy and Procedures. Course Attendance In an effort to comply with U.S. Department of Education policies, attendance is measured by physical class attendance or any submission of a required assignment within the enrollment dates of the course (such as examinations, written papers or projects, any discussion board posts, etc.) or initiating any communication with one’s professor regarding an academic subject. More information regarding the attendance policy can be found in the Academic Course Catalogs. Regular attendance in online courses is expected throughout the length of the term. Students who do not attend within the first week of a sub-term by submitting a required academic assignment (such as the Course Requirements Checklist, an examination, written paper or project, discussion board post, or other academic activity) will be dropped from the course. Students who wish to re-engage in the course are encouraged to contact Academic Advising to discuss their enrollment options. Students who begin an online course, but at some point in the semester cease attending, and do not provide official notification to withdraw, will be assigned a grade of “FN” (Failure for Non-Attendance). Students wishing to withdraw from courses after the official start date should familiarize themselves with the withdrawal policy. Grading Scale A A- B+ B B- C+ C C- D+ D D- 9401000 920939 900919 860899 840859 820839 780819 760779 740759 700739 680699 F 679 and below For courses with a Pass/NP final grade, please refer to the Course Grading section of this syllabus for the assignment requirements and/or point value required to earn a Passing final grade. Add/Drop Policy The full policy statement and procedures are published in the Policy Directory. Honor Code Liberty University comprises a network of students, Alumni, faculty, staff and supporters that together form a Christian community based upon the truth of the Bible. This truth defines our foundational principles, from our Doctrinal Statement to the Code of Honor. These principles irrevocably align Liberty University’s operational procedures with the long tradition of university culture, which remains distinctively Christian, designed to preserve and advance truth. Our desire is to create a safe, comfortable environment within our community of learning, and we extend our academic and spiritual resources to all of our students with the goal of fostering academic maturity, spiritual growth and character development. Communities are predicated on shared values and goals. The Code of Honor, an expression of the values from which our Doctrinal Statement was born, defines the fundamental principles by which our community exists. At the core of this code lie two essential concepts: a belief in the significance of all individuals, and a reliance on the existence of objective truth. While we acknowledge that some may disagree with various elements of the Code of Honor, we maintain the expectation that our students will commit to respect and uphold the Code while enrolled at Liberty University. Adherence to the principles and concepts established within facilitates the success of our students and strengthens the Liberty community. The Code of Honor can be viewed in its entirety at http://www.liberty.edu/index.cfm?PID=19155. Schedule BUSI 760 Textbooks: Plenert, G. (2012). Strategic continuous process improvement: Which quality tools to use, and when to use them. Starbird, D., & Cavanagh, R. (2011). Building engaged team performance: Align your processes and people to achieve game-changing business results. Keller, T. (2012). Every good endeavor: Connecting your work to God’s work. Module/Week Reading & Study Plenert: chs. 1–3 1/1 1 presentation Starbird & Cavanagh: 1/2 chs. 1–5 Plenert: chs. 4–7 2/3 1 presentation 2/4 Starbird & Cavanagh: chs. 6–8 Assignments Course Requirements Checklist Points 10 DB Forum 1 Thread 100 DB Forum 1 Reply 50 DB Forum 2 Thread 100 50 DB Forum 2 Reply 150 Plenert: chs. 8–9 DB Forum 3 Thread 3/5 Keller chs. 1-3 100 Dissertation Prospectus 3/6 1 presentation Starbird & Cavanagh: chs. 9–11 DB Forum 3 Reply 50 Strategic Quality Management Implementation Plan 240 Thematic Integration of Faith and Learning Paper 150 Keller chs. 4-5 Starbird & Cavanagh: chs. 12–15 4/7 Keller chs. 6-8 1 presentation Keller chs. 9-12 4/8 Appendix Case Study Total 1000 NOTE: Each course week begins on Monday morning at 12:00 a.m. (ET) and ends on Sunday night at 11:59 p.m. (ET). The final week ends at 11:59 p.m. (ET) on Friday. All times are America/New_York. The time is 7:10 PM. © 2019Intellidemia, Inc.SupportPrivacyTermsLogout
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Abstract
Strategic Quality Management Implementation Plan – must include the following:
a. Introduction
b. Organizational context (background, structure, leadership, and culture)
c. Quality statement (how your organization approaches quality)
d. Identification of quality problem/process to improve
e. Goals and objectives
f. Model and methodology
g. Structure/scope (include who does what, stakeholder involvement, and
communication plan)
h. Performance measure(s)
i. Time frame
j. Summative comments


Running head: STRATEGIC QUALITY MANAGEMENT PLAN

Course number and name
Paper title
Student name
Date submitted
Respectfully submitted to: (instructor’s name)

1

STRATEGIC QUALITY MANAGEMENT PLAN
Abstract
This paper analyzes Strategic quality management at Toyota motor corporation. Toyota
has been one of the most reputable firms in Japan and globally. Before the 2009 product recall
crisis, the company had maintained a positive reputation due to its high quality and positive
products. Since this crisis took place a decade ago, the company has been struggling with poor
quality products, and product recalls that have affected its reputation and productivity. This plan
will explain how the company can use the PSDA model to identify and solve the challenges
currently facing it. The paper will provide an in-depth analysis of how the model will be
employed, including the time frame, stakeholder’s involvement, communication plan and
performance measurement.

2

STRATEGIC QUALITY MANAGEMENT PLAN

3

Introduction
Quality management is an essential practice in the most modern business world. It is
through quality management that an organization can identify and correct variations in product
quality. Quality control is essential in the business world, as it is one of the methods which
organizations can use to achieve a competitive advantage over their rivals. According to Mitra,
(2016), quality control and management help reduce quality variations hence ensuring that goods
and services meet the expected quality standards. Further, quality management helps boost
organizational profitability, improve customer satisfaction and the overall organizational
efficiency (Noe et al., 2017). Despite these, strategic Quality management is an expensive
endeavor that requires finances and other resources to implement. For instance, continuous
improvement requires constant monitoring of products and processes, to identify variations from
the normal. Ross, (2017) posits successful implementation of strategic quality management
requires combined efforts from all stakeholders within an organization. Further, successful
implementation of quality management requires support from the top management, shareholders,
and other top individuals within an organization.
Strategic Quality management is an essential practice that has been ignored by most
organizations. Ross (2017) defines strategic quality management as a systematic and
multifaceted approach to quality management whereby an organization’s total quality
management process is incorporated into the decision-making process. Ross, (2017) further
posits that, by incorporating TQM into the strategy formulation process, organizations can
achieve a competitive advantage, since they can easily identify what needs to be done, when and
by who. Despite all these studies, most organizations have failed to observe best practices when
implementing quality management programs. It is for this reason that most of them are still

STRATEGIC QUALITY MANAGEMENT PLAN

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struggling with quality issues despite implementing quality control programs. Goetsch & Stanley
(2013) argues that the solution to quality management issues is not doing the best we can in our
position. Rather, each person must know what to do, how to do it, and when to get it done.
Organizational context (background, structure, leadership, and culture).
Background
Toyota Motor Corporation is one of the most reputable automobile companies, globally.
The company is headquartered at Toyota, Aichi Prefecture, Japan which also hosts its key
administration and distribution office (Sosnovskikh, 2016). Since its establishment in 1937, the
company has expanded to establish a presence in all nations globally. The Japanese based giant
was established by Kiichiro Toyoda as an offshoot of his father’s company Toyota industries
(Sosnovskikh, 2016). In its initial years, the company concentrated on the Japanese market, due
its limited size, and financial strength. With time, however, the company expanded to become a
giant as we know it today. As of September 2018, the company ranked sixth globally and first in
Japan in terms of revenue. While the success of Toyota can largely be attributed to its business
strategy which emphasizes on low cost, high-quality products, quality control...


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