Strategic Quality Management Implementation Plan Grading Rubric
Criteria
Content 168 points
Application of
Knowledge
Synthesis of
Knowledge
Literature Review
Structure 72 points
Levels of Achievement
Advanced
Proficient
Developing
60 to 56 points
55 to 52 points
51 to 1 points
The Plan is well organized and
complete, with a clear, welldeveloped organizational
context, quality statement,
identification of quality
problem/process to improve,
and clear goals and objectives.
The Plan is organized and
complete, with a well-developed
organizational context, quality
statement, identification of
quality problem/process to
improve, and goals and
objectives.
The Plan is not well organized
and/or complete, and may lack a
clear organizational context,
quality statement, identification of
quality problem/process to
improve, and goals and objectives.
70 to 66 points
The plan presents an
appropriate model and
methodology that fits the
scenario well, well-developed
structure and scope,
measurable performance
metrics, a reasonable time
frame, and effective
summative comments.
65 to 61 points
The plan presents a model and
methodology that overall fits
the scenario, well-developed
structure and scope,
performance metrics, a time
frame, and summative
comments.
38 to 36 points
35 to 33 points
The literature review directly
supports the process
improvement tool selected.
The literature review presents
research in an engaging
manner, with dynamic
integration and presentation of
findings.
The literature review supports
the process improvement tool
selected. The literature review
presents research in an effective
manner, with some integration
and clear presentation of
findings.
Advanced
Proficient
Not present
0 points
No plan is provided.
60 to 1 points
0 points
The plan presents an appropriate
model and methodology that firs
the scenario well, well-developed
structure and scope, measurable
performance metrics, a
reasonable time frame, and
effective summative comments.
The paper does not present
a model.
32 to 1 points
0 points
The paper does not present a
literature review.
The literature review does not
always support the process
improvement tool selected. The
literature review presents
research but does not integrate
the findings.
Developing
Not present
Grammar and
Structure
APA Style
Materials/Resources
30 to 28 points
27 to 26 points
No grammar, spelling, or
punctuation errors are present.
Voice and person are used
correctly and consistently.
Writing is precise and word
choice is appropriate.
Few grammar, spelling, or
punctuation errors are present.
Voice and person are used
correctly. Writing style is
sufficient and word choice is
adequate.
10 points
9 points
Citations, references and
overall format are in current
APA style. Cover page and
References are correctly
formatted. Paper is written in a
clear, consistent font.
Citations, references and overall
format are in current APA style.
Cover page and References are
correctly formatted overall.
Paper is written in a clear,
consistent font.
32 to 30 points
29 to 28 points
At least 15 scholarly resources
(from peer-reviewed journals)
are included and are directly
related to the management
topic. A variety of respected
sources is evident.
At least 15 scholarly resources
(from peer-reviewed journals)
are included and are related to
the management topic. Some
variety is evident.
25 to 1 points
Several grammar, spelling, or
punctuation errors are present.
Voice and person are used
inconsistently. Writing style is
understandable but could be
improved. Word choice is
generally good.
8 to 1 points
Citations, references and overall
format are not always in current
APA style. Cover page and
References are not consistently
formatted.
27 to 1 points
0 points
Numerous spelling,
grammar, or punctuation
errors are present. Writing
style is difficult to
understand. Word choice is
poor.
0 points
APA formatting is not
followed.
0 points
Not all of the required scholarly
Academic materials are not
resources (from peer-reviewed
used.
journals) are included and may not
be related to the management
topic.
BUSI 760
STRATEGIC QUALITY MANAGEMENT IMPLEMENTATION PLAN INSTRUCTIONS
Based upon the readings and research from the course, you will develop a Strategic Quality
Management Implementation Plan for an organization of your choosing. You may choose a forprofit, non-profit (including a church), government, or educational organization. You are
encouraged to review your own workplace, if appropriate.
The Strategic Quality Management Implementation Plan (Section 3) is to be written as a
document submitted to an executive team. Due to this, you may present the material in Section 3
in more of a report fashion rather than as an academic paper. The plan must be based on current
research (including theory and practice) that is appropriate for the unique context of the
organization selected. Think of the plan as a subset of the entire paper.
In support of your plan, write a 10–15-page literature review that focuses on the basis for the
quality management tool/technique selected. Include at least 15 scholarly peer-reviewed
references. The literature review must be included as an appendix (Section 4 of the format
below); it must not be included in Section 3.
Note: Sections 1, 2, 4, and 5 must be in current APA format.
The assignment must be submitted in compliance with the requirements found in the Strategic
Quality Management Implementation Grading Rubric. The assignment must be a minimum of 20
pages (not including the title page, abstract, and reference page).
Format
1. Title page – must include the following:
a. Course number and name
b. Paper title
c. Student name
d. Date submitted
e. Respectfully submitted to: (instructor’s name)
2. Abstract
3. Strategic Quality Management Implementation Plan – must include the following:
a. Introduction
b. Organizational context (background, structure, leadership, and culture)
c. Quality statement (how your organization approaches quality)
d. Identification of quality problem/process to improve
e. Goals and objectives
f. Model and methodology
g. Structure/scope (include who does what, stakeholder involvement, and
communication plan)
h. Performance measure(s)
i. Time frame
j. Summative comments
4. Appendix (literature review)
5. References
Page 1 of 2
BUSI 760
Submit your Strategic Quality Management Implementation Plan through SafeAssign by
11:59 p.m. (ET) on Sunday of Module 4/Week 7.
Page 2 of 2
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Quality Management and Productivity
•
Syllabus
ViewPrintDownloadInfo
Online · School of Business · Business
Quality Management and Productivity
BUSI-760
•
•
•
•
Fall B 2019
Section B03
08/19/2019 to 10/11/2019
Modified 08/14/2019
Contact Information
See detailed faculty information in Blackboard.
Course Description
The advanced study of the concepts of continuous improvement and quality
management, viewing quality as a systematic process that improves customer
satisfaction. Coverage includes methods and technologies that will aid managers in
assuring that the organization’s quality system is effectively meeting the organization’s
continuous improvement goals.
Requisites
Prerequisites
BUSI 700 and 710
Rationale
BUSI 760 provides an overarching view of quality management philosophy and practice
to ensure the continuous improvement of the processes, products, relationships, and
services that define an organization. The student will be able to apply quality
improvement strategies in varied organizational settings, reflecting the biblical basis for
quality and improvement (i.e., stewardship, excellence).
Measurable Learning Outcomes
Upon successful completion of this course, the student will be able to:
A. Formulate ways to mitigate common obstacles to an organization’s continuous
quality improvement (Synthesis, DBA PLO 2).
B. Propose strategies for improving the organization using recognized quality
management tools and best practices (Synthesis, DBA PLO 2).
C. Create a quality management process improvement and implementation plan for a
business, church, non-profit, or government organization (Synthesis, DBA PLOs 3
& 4).
D. Construct a Thematic Integration of Faith and Learning Paper which integrates
course concepts with a biblical worldview (Synthesis, DBA PLO 4).
Course Resources
Required Resource Purchases
Plenert, G. (2012). Strategic continuous process improvement: Which quality tools to
use, and when to use them. New York, NY: McGraw-Hill. ISBN: 9780071767187.
Starbird, D., & Cavanagh, R. (2011). Building engaged team performance: Align your
processes and people to achieve game-changing business results. New York, NY:
McGraw-Hill. ISBN: 9780071742269.
Keller, T. (2014). Every good endeavor: Connecting your work to God’s work. New
York: Riverhead Books. ISBN: 9781594632822.
Disclaimer: The above resources provide information consistent with the latest research
regarding the subject area. Liberty University does not necessarily endorse specific
personal, religious, philosophical, or political positions found in these resources.
Recommended Resource
American Psychological Association. Publication manual of the American Psychological
Association (Current ed.). Washington, DC: Author.
Additional Resources for Learning
A.
A.
B.
C.
D.
Computer with basic audio/video output equipment
Internet access (broadband recommended)
Blackboard recommended browsers
Microsoft Office
Course Assignments
Textbook readings and presentations
Course Requirements Checklist
After reading the Course Syllabus and Student Expectations, the student will complete
the related checklist found in Module/Week 1.
Discussion Board Forums (3)
Discussion boards are collaborative learning experiences. Therefore, this course
requires 3 distinct discussion forums. The specific requirements, point weightings,
grading rubrics, and due dates are listed in the Course Content section of Blackboard.
Dissertation Prospectus
This course requires 1 Dissertation Prospectus. The specific requirements, point
weightings, grading rubrics, and due dates are listed in the Course Content section of
Blackboard.
Strategic Quality Management Implementation Plan
This course requires 1 Strategic Quality Management Implementation Plan. The specific
requirements, point weightings, grading rubrics, and due dates are listed in the Course
Content section of Blackboard.
Thematic Integration of Faith and Learning Paper
This course requires 1 Thematic Integration of Faith and Learning Paper. The specific
requirements, point weightings, grading rubrics, and due dates are listed in the Course
Content section of Blackboard.
Course Grading
Course Requirements Checklist
10
Discussion Board Forums (3 at 150 pts ea)
450
Dissertation Prospectus
150
Strategic Quality Management Implementation Plan 240
Thematic Integration of Faith and Learning Paper 150
Total
1000
Course Policies
Quizzes/Tests/Exams
For timed quizzes/tests/exams, the student is required to complete the quiz/test/exam
within the assigned time. For the student who exceeds this time limit, a penalty of 1
point will be deducted for each minute, or part thereof, he/she exceeds the assigned
time limit.
Policies
Late Assignment Policy
Course Assignments, including discussion boards, exams, and other graded
assignments, should be submitted on time.
If the student is unable to complete an assignment on time, then he or she must contact
the instructor immediately by email.
Assignments that are submitted after the due date without prior approval from the
instructor will receive the following deductions:
1. Late assignments submitted within one week after the due date will receive a 10%
deduction.
2. Assignments submitted more than one week and less than 2 weeks late will receive
a 20% deduction.
3. Assignments submitted two weeks late or after the final date of the course will not
be accepted.
4. Group projects, including group discussion board threads and/or replies, and
assignments will not be accepted after the due date.
Special circumstances (e.g. death in the family, personal health issues) will be reviewed
by the instructor on a case-by-case basis.
Instructor Feedback and Response Time
Responses to student emails will be provided within 36 hours and assignment feedback
will be given within 6 days from the assignment due date.
Disability Assistance
Students with a disability and those with medical conditions associated with pregnancy
may contact Liberty University’s Online Office of Disability Accommodation Support
(ODAS) at LUOODAS@liberty.edu for accommodations. Such accommodations
require appropriate documentation of your condition. For more information about
ODAS and the accommodations process, including how to request an accommodation,
please visit www.liberty.edu/disabilitysupport. Requests for accommodations not
related to disabilities or pregnancy must be directed to the Registrar’s Office, which
generally handles medical needs support.
If you have a complaint related to disability discrimination or an accommodation that
was not provided, you may contact ODAS or the Office of Equity and Compliance by
phone at (434) 592-4999 or by email at equityandcompliance@liberty.edu. Click to see
a full copy of Liberty’s Discrimination, Harassment, and Sexual Misconduct Policy or
the Student Disability Grievance Policy and Procedures.
Course Attendance
In an effort to comply with U.S. Department of Education policies, attendance is
measured by physical class attendance or any submission of a required assignment
within the enrollment dates of the course (such as examinations, written papers or
projects, any discussion board posts, etc.) or initiating any communication with one’s
professor regarding an academic subject. More information regarding the attendance
policy can be found in the Academic Course Catalogs. Regular attendance in online
courses is expected throughout the length of the term. Students who do not attend
within the first week of a sub-term by submitting a required academic assignment (such
as the Course Requirements Checklist, an examination, written paper or project,
discussion board post, or other academic activity) will be dropped from the course.
Students who wish to re-engage in the course are encouraged to contact Academic
Advising to discuss their enrollment options. Students who begin an online course, but
at some point in the semester cease attending, and do not provide official notification to
withdraw, will be assigned a grade of “FN” (Failure for Non-Attendance). Students
wishing to withdraw from courses after the official start date should familiarize
themselves with the withdrawal policy.
Grading Scale
A
A-
B+
B
B-
C+
C
C-
D+
D
D-
9401000
920939
900919
860899
840859
820839
780819
760779
740759
700739
680699
F
679
and
below
For courses with a Pass/NP final grade, please refer to the Course Grading section of
this syllabus for the assignment requirements and/or point value required to earn a
Passing final grade.
Add/Drop Policy
The full policy statement and procedures are published in the Policy Directory.
Honor Code
Liberty University comprises a network of students, Alumni, faculty, staff and supporters
that together form a Christian community based upon the truth of the Bible. This truth
defines our foundational principles, from our Doctrinal Statement to the Code of Honor.
These principles irrevocably align Liberty University’s operational procedures with the
long tradition of university culture, which remains distinctively Christian, designed to
preserve and advance truth. Our desire is to create a safe, comfortable environment
within our community of learning, and we extend our academic and spiritual resources
to all of our students with the goal of fostering academic maturity, spiritual growth and
character development.
Communities are predicated on shared values and goals. The Code of Honor, an
expression of the values from which our Doctrinal Statement was born, defines the
fundamental principles by which our community exists. At the core of this code lie two
essential concepts: a belief in the significance of all individuals, and a reliance on the
existence of objective truth.
While we acknowledge that some may disagree with various elements of the Code of
Honor, we maintain the expectation that our students will commit to respect and uphold
the Code while enrolled at Liberty University.
Adherence to the principles and concepts established within facilitates the success of
our students and strengthens the Liberty community.
The Code of Honor can be viewed in its entirety at
http://www.liberty.edu/index.cfm?PID=19155.
Schedule
BUSI 760
Textbooks: Plenert, G. (2012). Strategic continuous process improvement: Which
quality tools to use, and when to use them.
Starbird, D., & Cavanagh, R. (2011). Building engaged team performance: Align your
processes and people to achieve game-changing business results.
Keller, T. (2012). Every good endeavor: Connecting your work to God’s work.
Module/Week Reading & Study
Plenert: chs. 1–3
1/1
1 presentation
Starbird & Cavanagh:
1/2
chs. 1–5
Plenert: chs. 4–7
2/3
1 presentation
2/4
Starbird & Cavanagh:
chs. 6–8
Assignments
Course Requirements Checklist
Points
10
DB Forum 1 Thread
100
DB Forum 1 Reply
50
DB Forum 2 Thread
100
50
DB Forum 2 Reply
150
Plenert: chs. 8–9
DB Forum 3 Thread
3/5
Keller chs. 1-3
100
Dissertation Prospectus
3/6
1 presentation
Starbird & Cavanagh:
chs. 9–11
DB Forum 3 Reply
50
Strategic Quality Management
Implementation Plan
240
Thematic Integration of Faith and
Learning Paper
150
Keller chs. 4-5
Starbird & Cavanagh:
chs. 12–15
4/7
Keller chs. 6-8
1 presentation
Keller chs. 9-12
4/8
Appendix Case Study
Total
1000
NOTE: Each course week begins on Monday morning at 12:00 a.m. (ET) and ends on
Sunday night at 11:59 p.m. (ET). The final week ends at 11:59 p.m. (ET) on Friday.
All times are America/New_York. The time is 7:10 PM.
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