The annual performance review is the most commonly recognized control management tool. It is also the most feared by employees.You are the Branch Manager for a regional bank, and it is the dreaded annual performance review/evaluation/appraisal time. You have recognized that mostly employees dislike annual reviews and that they often cause anxiety and fear. Therefore, you have decided to adjust the process to focus more on the employee’s strengths and opportunities in order to motivate and inspire your employees for the year to come.You will be creating an annual review for your employee (see scenario below) from the template attached here Scenario: The employee’s name is Nancy Reinhart, and she has been with the bank for 7 years. Nancy started as a teller at the bank, but has had 2 promotions (to head teller and assistant manager) since she started. In that time, she has always taken on new roles and responsibilities when asked. She has also sought out specific roles, tasks, and learning opportunities in order to learn and grow with the organization. She has always met and exceeded her sales and customer service expectations.Despite Nancy always meeting her goals, the branch has not met its sales goals this year. One of Nancy’s primary responsibilities is the training and development of the account managers (members of the sales team) that report to her.Nancy has always been very involved in the local community; however, this year it seems that she has pulled back on her involvement in organizations such as the Chamber of Commerce.Given this information, complete the performance evaluation template with the mindset of highlighting her strengths and motivating her for the upcoming year.

Please Read instructions Role Model LeadersChoose one • 1 pointIn a study by Kouzes and Posner, who was identified as the person that the majority of people would select as their most important role model for leadership?Teacher or coachBusiness leaderFamily memberCommunity or religious leaderQUESTION 2Five PracticesChoose one • 1 pointWhich of the following is not one of the Five Practices of Exemplary Leadership?Model the WayLeave a LegacyEncourage the HeartEnable Others to ActQUESTION 3Organizational BehaviorChoose one • 1 pointOrganizational Behavior is a defined business function that has nothing to do with human behavior.TrueFalseQUESTION 4Leader and ConstituentsChoose one • 1 pointWhat strengthens and sustains the relationship between leader and constituents is that leaders are:Obsessed with what is best for others, not themselvesObsessed with what is best for making the most money for themselvesObsessed with what is best for themselves, not othersObsessed with what is best for the business, not othersQUESTION 5The Most Fundamental TruthChoose one • 1 pointAccording to Kouzes and Posner, which of the Ten Truths about Leadership is the most fundamental truth of all?Credibility is the Foundation of LeadershipChallenge is the Crucible for GreatnessYou Can’t Do It AloneYou Make a DifferenceQUESTION 6CredibilityChoose one • 1 pointA culture of leadership ______________ and ______________ is created when people at all levels genuinely expect each other to be credible, and they hold each other accountable for the actions that build and sustain credibility.Excellence and integrityIndependence and coercivenessConfidence and charismaDissatisfaction and distrustQUESTION 7Organizational BehaviorChoose one • 1 pointThe study of Organizational Behavior helps us to understand organizational culture, power, and political behavior.TrueFalseQUESTION 8Organization’s vision and valuesChoose one • 1 pointWho is the person that has the most influence over your desire to stay or leave an organization, and your commitment to the organization’s vision and values?CEOCo-workersBoard of DirectorsYour most immediate managerQUESTION 9Willingly FollowChoose one • 1 pointIn a survey by Kouzes and Posner, which of the following characteristics scored the highest that people looked for in someone that they would be willing to follow:IndependentSupportiveHonestStraightforwardQUESTION 10Expectation of LeadersChoose one • 1 pointIn addition to the three factors that measure source credibility, the vast majority of constituents have one other expectation of leaders. They expect leaders to be:AdmiredForward-lookingIndependentEnthusiasticQUESTION 11Leadership is a RelationshipChoose one • 1 pointLeadership is a relationship between those who aspire to lead and those who are learning to lead. TrueFalseQUESTION 12Organizational BehaviorChoose one • 1 pointOrganizational Mechanisms include:LeadershipTeamsCultureAbilityQUESTION 13Melissa PoeChoose one • 1 pointMelissa Poe started focusing on improving the environment in this grade.SecondFourthSixthEighthQUESTION 14Leadership BeliefsChoose one • 1 pointLeadership begins with you and your belief in yourself. Leadership continues only if other people also believe in themselves. TrueFalseQUESTION 15Organizational BehaviorChoose one • 1 pointIndividual Mechanisms include:Job Performance and CommitmentLearning and Decision MakingPersonality and TeamsValues and CultureQUESTION 16InspirationChoose one • 1 pointBeing inspiring means sharing the_______________ you have about the possibilities ahead.ExcitementEnergyEnthusiasmAll of the aboveQUESTION 17Organizational BehaviorChoose one • 1 pointOrganizational Behavior is important because most people:Communicate outside the organization as they do inside the organization.Rely on managers for guidance and wisdom.Value work relationships more than other relationships.Spend most of their lives in organizations.QUESTION 18Diagnostic DutiesChoose one • 1 pointWhich of the following skills is considered part of a manager’s diagnostic duties?Monitoring the organization’s profitsRecognizing optimal solutions to problemsDisseminating information to outside interest groupsCommunicating using the standard process skillsQUESTION 19Before LeadingChoose one • 1 pointBefore you can lead others, you have to lead yourself and believe that your words can:Inspire and move others to actionMake a differenceHave a positive impact on othersAll of the aboveQUESTION 20Organizational BehaviorChoose one • 1 pointWhich of the following is not part of the study of Organizational Behavior?Individual ProcessesFinancial ProcessesInterpersonal ProcessesOrganizational Processes