1.3 Communication StrategiesINSTRUCTIONS1.  Read/Watch the United's Merger Turbulence Hits Elite Fliers video listed in the assignment resourcesection of this assignment.  http://online.wsj.com/video/united-merger-turbulence-hits-elite-fliers/E11D29C8-3BED-40A9-A77B-668D6A7B27E4.html2.  Based on the video, write a paper that is grammatically correct, 600 – 800 words inlength, and cites sources in accordance with APA standards and that answers the following:a. If you were the public relation manager for United, analyze the situation, evaluate youroptions, and determine what your communication strategy will be for this situation?  b.  Follow the steps involved in formulating a successful strategic communication, pay ing special attention to the elements of communication, your managerial role, United’sorganizational culture and dynamics, as well as the decision making style thatworks best in this case. Provide a detailed explanation of your analysis that demonstrates clear, insightful critical thinking.c.  Analyze how your communication strategy would be different from part (a) if you were thecustomer relation manager for United?  Provide a detailed explanation of your analysis that demonstrates clear, insightful critical thinking.d.  Provide an example of how your communications on some issue failed in the past because ofnot having a strategy.  What communications strategy would have likely resulted in a more positive outcome?  Provide a detailed explanation of your example and evaluation of your recommendation that demonstrates clear, insightful critical thinking.

4.2 Decision Making StrategyINSTRUCTIONS1.  Based on the classroom discussion, write a short journal entry that answers thefollowing:a. Use a real-world example to illustrate the importance of improving the decisionmaking process itself, rather than just the results of the process.  Analyze the issues involved and recommend how the decision making process could have been improved.  Provide a detailed explanation of your analysis that demonstrates clear, insightful critical thinking.b.  Among the six decision-improvement strategies you learned in this assignment, select one to describe how an organization can benefit from the use of this strategy and determine its strengths and weaknesses. Provide a detailed explanation of your analysis that demonstrates clear, insightful critical thinking.2. Then answer the following reflective question about the concepts presented in this assignment:a. The fifth decision-improvement strategy you learned in this assignment is Take an outsider’s view.  Consider some decision you have made in the recent past, and apply this fifth principle to this decision assuming you were from another country or culture.   How does understanding another culture improve your ability to use this fifth strategy and how can you use this strategy to improve your own decisions at work?  Provide a  detailed evaluation that demonstrates clear, insightful critical thinking.3. Be sure the entry is grammatically correct, 600 – 800 words in length, and cites sources in accordance with APA standards.

Question 1:________________________________ is a study that all belts should conduct to assure that the  variation shown in data analysis is coming from the data itself and not from the mechanism by which it  was collected. A Correlation B Control Charting C Voice of the Customer D Measurement Systems Analysis Question 2:What is the medal that recognizes a chief executive for practices of quality and breakthrough   management? A Juran Medal B Ishikawa Medal C Deming Medal D Lancaster Medal Question 3:What is one way to channel nervousness early in preparing for the presentation? A Acknowledge the crowd B Use interjections C Meet and greet the audience D Memorize the names of attendees beforehand Question 4:A consistent “Lean Enterprise Culture” and “Continuous Process Improvement” are just two of the four   dimensions associated with A The Deming Prize B The Shingo Prize Model C The TOC Model D The Juran Model Question 5:In order to be considered for the "Shingo Prize Model" the Master Black Belt should consider  implementing which approach and philosophy across the enterprise? A The PDSA approach B The lean management approach and philosophy C The SPC approach D The Crosby approach Question 6:What outcomes are reviewed in the “Results” category of the Malcolm Baldrige National  Quality Award? A Product and Service Outcomes B Customer Focused Outcomes C Process Effectiveness Outcomes D All of the above Question 7:The House of Quality is a wonderful tool but infrequently utilized by belts in most organizations.  Which of the following is not a consideration for the Master Black Belt when considering the deployment of this  tool within their organization? A Determine the template the organization will use and incorporate across the board B Bring in someone from the outside when you have to use this tool C Use the tool during continuing education sessions with belts D See one, do one, teach one Question 8:Ideal solution elements are part of what creativity technique? A Delphi B Mind Mapping C TILMAG D Brainwriting Question 9:Main effects and interaction plots show A The statistical significance of the effect or interaction B The magnitude of the effect or interaction C The relative strength of the effect or interaction D B and C E All of the above Question 10:Which of the following is the key to a successful Supplier/Customer relationship? A B Transparency C Quality D All of the above E None of the above Question:What’s the difference between simple random sampling and stratified random sampling? A Stratified random sampling divides the population into overlapping groups B For stratified random sampling, in each strata, every kthelement is selected C Stratified random sampling divides the population into nonoverlapping groups D Stratified random sampling divides the population into clusters and simple random sampling is done within each cluster Question 12:All of the following are characteristics of a Master Black Belt. Which one is characteristic of a  Black Belt? A Project execution B Tool specialist C Dashboarder D Project selection Question 13:What are some of the advantages cited for ISO Certification? A Good paperwork B Recognition domestically only C International trade and productivity improvement D Less focus on the economy Question 14:Which of the following is a statistic utilized during a Gage R & R for discrete data? A Kappa B F C T D Levene's Question 15:As a company becomes more experienced in implementing process improvement, according to  Malcolm Baldrige, the impact is likely to increase their scores leading to A The likelihood of an award in the first few years B A visit from Baldrige auditors C Dismissal of their application submission D None of the above Question 16:According to the Malcolm Baldrige Quality Award, points are awarded based on A Approach B Deployment C Both A and B D Neither A nor B Question 17:When folding over a design, you should block on the two experiments. A True B False Question 18:Which of the following should a company ask of the quality program of a potential supplier? A How do they measure their quality? B What data are they willing to share? C Do they benchmark? D All of the above E None of the above Question 19:The award or medal that recognizes a company’s outstanding improvement in seven categories is A The Ishikawa Award B The Malcolm Baldrige National Quality Award C The Deming Medal D The Grant Medal Question 20:What is one of the steps a Master Black Belt might pursue in order to advance his\her career? A Continue attending local conferences only B Do only projects visible to senior management C Secure a coach and mentor D Keep focused on the job attending development as time allows Week Twelve (12) - Six (6).doc