customer survey

Anonymous

Question Description

8-10 customer survey questions over the following sceneario rating and customer suggestion


Situation

You are working for a local company in Houston. After a recent website redesign, your company has received a number of complaints from its customers who were dissatisfied with the way your website functioned. It was hard to find information they search for, the forms were not working properly, and some information was missing. As a result, the volume of calls to your customer service line has doubled.

Your manager, Mrs. Cassy Vonn, has assembled a team of professionals from different departments to address this issue. She has asked you and two other employees to work on a research proposal to determine the nature and severity of the customers’ complaints in order to find a feasible solution to the problem.

Tutor Answer

nasir0040
School: University of Virginia

Please find attached. Let me know if you need any clarification.

Running head: CUSTOMER SURVEY QUESTIONS

Customer Survey Questions
Student’s Name
Institutional Affiliation

1

CUSTOMER SURVEY QUESTIONS

2

Customer Survey Questions
After a recent website redesign, the company has received several complaints from its
customers who are not satisfied with the way the website is working. The customers have a hard
time accessing whatever information they search, and the available forms are not working
correctly. Additionally, some crucial information is missing, which makes them feel frustrated
hence the increased volumes of calls to the customer service line. That, therefore, prompts the need
to research to establish the nature and severity of the clients’ complaints to help find a realistic
solution to that problem.
To gather reliable information from the targeted population, in this case, being the unsatisfied
customers, the following survey questions will be asked;
1. When did you (the customers) realize the website had developed problems? Before the
website was redesigned, the customers did not have a lot of issues like those being
experienced. In that case, clients who would identify correctly when the problem started
would mean that they are honest about their answers as the company knows when it all
began.
2. What...

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