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Describe the relationship between emotionally effective people and the attainment of business objectives and how they assist a business achieve its objectives. List three examples of how a leader with emotional intelligence can motivate workers. (Guide 100 words – value 3 points)
Explain how to communicate with a diverse workforce which has varying cultural expressions of emotion Discuss how cultural rules effect how emotions are shown and give two examples of different cultural emotional and how they are displayed. (Guide 50 - 100 Words – value 2 points)
Explain the use of emotional intelligence in the context of building workplace relationships when stress and conflict have arisen in a working relationship. How to recognise the problem and a strategy for dealing with it appropriately. (Guide 100 words – valued 3 points)
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