RTMG 150 week 8 discussion

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Business Finance

RTMG 150

RTMG

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- How does employee training and motivation affect customer enhancement?

- What role does store lay-out and merchandising play?

Explanation & Answer:
250 words
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Running head: RTMG 150

week 8 - Customer Relationship Management
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RTMG 150
Week 8 - Customer Relationship Management
Employees' training and motivation determine how they serve the customers in the
organization. It also determines how well they are likely to carry out their duties in the company.
Lack of enough training on how to handle customers may lead to customer dissatisfaction. This
is because they lack qualities that attract and promote customer enh...


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