Read the Operations in Practice example "Two technology failures" on pages 267-268 of the course text and explain the type of technology involved and why the project failed in each case.

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Wilmington University

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Read the Operations in Practice example "Two technology failures" on pages 267-268 of the course text and explain the type of technology involved and why the project failed in each case.


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Explanation & Answer

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Operations in Practice
The following two case studies provide evidence for the challenges of technology
deployment within organizations. There are two themes, resource distance and process distance,
that contribute to learning within organizations deploying new technology, and learning is a prerequisite for organization-wide technology implementation. A process and technology pioneer
reduce the potential for learning as too many things are different. The following two case studies
show how this phenomenon comes into effect during the deployment of innovative technologies.

Choose & Book Project
Choose & Book is an IT project for the United Kingdom National Health Service. This is
an innovative system designed to help patients and general pra...


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