You manage a local chain restaurant that is known for its burgers. The restaurant is located on the corner of a major intersection in a suburban neighborhood. There are many choices in the area for a cheap meal that is family friendly. With so many options available, you want to be sure that you remain competitive. As a result, you recently decided to make a few changes to the menu. You added quite a few new items and took away a few that weren’t so popular.Your general manager regularly checks your store’s online reviews to see what your customers are saying. She made you aware that recently your online reviews have been less than positive. She provided you with reviews from your website and asked that you summarize the findings and determine next steps. While your sales don’t seem to be slipping, she wants you to analyze the ratings and reviews so that you can proactively address areas that need attention.The reviews and ratings are as follows:CommentsStars out of 5Great burgers3My waitress was really nice4My soup was cold1My salad was wilted1We were seated very quickly3The carpet was filthy2The food was horrible, but the manager comped the meal3Food was ok for typical bar food3There is too much to choose from on the menu2Really kid friendly4There was a wait to be seated and the hostess brought my four year old crayons and paper to keep her busy!5The place is known for their burgers. They should stick to that. Their pizza was horrible and overpriced!1Bathrooms need some serious attention! Gross!1Our waiter slipped us a buy one, get one coupon before we paid the bill. Sweet!!4 You have reviewed the data and have decided that analysis is required in order to prioritize the areas of concern. The data will also allow you to assess what is going right in your restaurant.You and your general manager agree that this exercise is imperative to stay competitive in an already saturated market.InstructionsYou have decided to provide your general manager with a step-by-step action plan, in Microsoft Word, that provides the roadmap used to analyze the data to ensure the conclusions you reached are valid. You will be dealing with both quantitative and qualitative data. As you write your plan, be sure you explain your research method, measurement scale, results, and next steps based on your results.In an introductory statement, briefly explain why the analysis of these ratings and reviews is important.Step 1 – Contrast the two different types of data found in the ratings and reviews and how both will be used in your analysis.Step 2 – Describe the research method and measurement scale you will be using to interpret the ratings and reviews. Be sure to include an analysis of the method, and why it is appropriate in this case.Step 3- Illustrate your coding process by displaying a table with the values ascribed to your qualitative data.Step 4 – Explain whether you applied mean, median, or mode values to your quantitative data. Include a description why your choice best reflects the overall customer rating of your restaurant, what the value is, and a projection of where you would like the rating to be in 6 months.Step 5 – Create a table, chart, or graph using Excel that shows your qualitative research results and identify the top two customer concerns to be addressed. Also, include the area where customers are most satisfied. Be sure to add the graph in the appropriate place in the Word document.Step 6 – Write two recommendations to address customer concerns.

Have you ever read a fictional story about a treasure hunt for pirate’s gold? Adventurers often follow a crude map that marks the exact spot of the treasure with a large “X.” To find the treasure, the adventurers must overcome many challenges and use a wide variety of resources. In the end, they unearth a treasure chest and delight in its riches.Computer forensics investigations are like treasure hunts conducted in reverse. The location of the treasure is specified in a search warrant and “X” marks a property on a city map. As a forensics investigator, you are given the treasure first—a bounty of computers, devices, and information. Your job is to analyze this treasure and work backwards to the suspects. To accomplish this, you will use certified forensics tools to preserve digital evidence. Like a serpentine dashed trail on the treasure map, your path will have many twists and turns and might take you through memory addresses, inside devices, and across networks. Without certified forensics tools, authorities would find it difficult, if not impossible to collect and preserve digital evidence. Prosecutors would have an even greater challenge bringing many cases to trial. ***You are a forensics expert working at a federal lab. You have been given the following physical evidence for a suspect being held on numerous charges that include plotting to destroy federal facilities, aiding and abetting terrorists, and counterfeiting:Phones (3 smart phones, 1 old analog phone, and 1 used pre-paid cell phone)Media (44 data DVDs, 13 data CDs, 2 SD cards, and two 3.5” floppy disks)Cameras (1 digital camera with a cracked lens and 1 DSLR camera body)Hard Drives (5 external and 8 internal hard drives)Routers (1 router)Tablets (2 tablets)PDAs (1 PDA [personal digital assistant])Laptops (2 PC laptops and 1 Mac notebook)Desktops (1 PC desktop with monitor, mouse, and external 3.5” floppy drive)Thumb Drives (1 thumb drive)One of the laptops is on and connected to a foreign network through a wireless access point—a directory structure is visible; the operating system is Windows XP. The suspect is also known to have an account with an Internet Service Provider (ISP).For this Assignment, write a 4- to 5-page report in APA format that evaluates several forensic software tools. Explain which ones you might use to conduct your investigation of the physical evidence. Be sure to address tools that you might use to collect evidence from the foreign network. Justify your choices.

Part 1: Service System ApplicationsUse the company that you chose to work with for your business plan that you will complete for your Integrative Business Capstone. (Refer to the Student Success Guide found under the Welcome to the Course folder for more information on the business plan.)Identify the type(s) of service system used in the company or a certain part of the company. (You will implement the service system that you select in the third Competency Assessment.)Write a 500-word analysis of the service system. Complete the following when writing your analysis. Identify the service system that you will implement. Outline and highlight the system's strengths and weaknesses. Include an analysis of industry comparisons, if available. Part 2: Organize a Project Review the various responsibilities of a project manager by organizing a project. See Chapter 19, sections 19.9 and Cases. The project will be a continuation of how to improve the process you chose in Competency 1.Apply project management tools and a project management outline type of your choice to structure and plan the project by defining, planning, and controlling.Create a 10- to 12-slide PowerPoint presentation (supported by Excel and Word as needed), with detailed speaker notes, that includes the following: Project description Project Management Charts (Critical Path, Gantt Chart, etc.) Improved Process Flowchart from Competency 1 Meeting cadence/rhythm and timing Metrics to measure the project’s success Financial and budgetary considerations Description of the project reporting structure