Read the following case study linked below, and submit answers to all the questions that follow the case study. “Cisco Switches in China: The Year of the Manager”

Case 3: ServiceScapes and Waiting Time During COVID 19COVID 19 has fundamentally altered the service industry, including both the delivery of services and our sense of service quality. This case study asks you to describe two service experiences that you've had during the COVID 19 pandemic. Follow the guidelines below to describe these experiences, your reaction, and relationship to the course content. You can use the same experiences as used in Case 1 and/or Case 2 if they are appropriate. Experience 1: ServiceScapeIdentify a service experience you’ve had during the COVID 19 pandemic, where the ServiceScape has been dramatically altered as a result of the pandemic. Answer the following questions:Describe the experience, including (a) the specific nature of the experience and (b) your evaluation of the experience.Describe the ServiceScape. How has it been altered as a result of the pandemic? In what way(s) did the changes in the ServiceScape contribute / detract from the quality of your service experience?Using the content from the course lecture, what is / are the role(s) of the ServiceScape for the service company? Is the ServiceScape fulfilling that / those role(s)? Have those roles changed as a result of the pandemic? Experience 2: Waiting TimeIdentify a service experience you’ve had during the COVID 19 pandemic, where the waiting time was much longer than you anticipated. Answer the following questions:1. Describe the experience, including (a) the specific nature of the experience and (b) your evaluation of the experience.Describe the wait you experienced? How long did you anticipate waiting? How long did you actually wait? How had the pandemic impacted your waiting time expectations? Using the course notes, did the service company follow any waiting line strategies to differentiate among the waiting customers. If yes, did those strategies make your wait shorter or longer?4. Again using the course notes, how do you think the service could best shorten waiting time or make it more pleasurable, particularly given the challenges of the pandemic. Some notes on the assignment:When finished your assignment should be 3 pages (1) cover page with name, VT Honor pledge, date, (2) the ServiceScape Experience and (3) the waiting time experience.Double spaced, 11 point font, 1 inch marginsI encourage you to use the actual question numbers and do this as a bulleted report. No need for creating paragraphs, etc. Keep it simple and focused.Submit your completed assignment as an MSWord file via the Canvas Assignment page. Grading Rubric9 points for the ServiceScape experience (questions 1 - 3, 1 pt each, question 4 - 6pts)9 points for the Waiting Time experience (questions 1 - 3, 1 pt each, question 4 - 6pts)7 points for presentation (cover page, name, honor pledge, quality of writing and presentation)

III. Technology System Recommendations: In this final section of your final project, you will review the provided technology options and make informed recommendations to the organization regarding which technology it should choose. A. Determine the needs of the various roles of the organization in a new technology. B. Recommend a new health information technology system that meets the following criteria. Be sure to justify how your recommendations meet the criteria. The new health technology must: 1. Abide by provided health regulations and laws 2. Align with the needs of all staff members of the previously described organization 3. Ensure the ethical management and use of health information C. Determine how the organization could more effectively invest its financial resources into the recommended technology system. Be sure to justify your response. D. Determine how the organization could monitor the use of the new health information system. Be sure to justify your response. E. Determine how the organization could effectively invest its time into the implementation of the new health information technology system. Be sure to justify your response. Guidelines for Submission: This milestone must be 2–3 pages in length (plus a cover page and references) and must be written in APA format. Use double spacing, 12-point Times New Roman font, and one-inch margins. All references cited in APA format.