PR 5,1 page SIER Hierarchy of Active Listening

Anonymous

Question Description

SIER Hierarchy of Active Listening

is a model that depicts the four-

step sequence of listening. The hierarchy consists of

Sensing

, I

nterpreting

,

Evaluating

and

Responding

. If

you need to refer to your textbook, the SIER Hierarchy is explained in detail on pages 97-99.

For Project 5, write about an

unpleasant

interaction that you’ve had with a salesperson and discuss how

you felt during each stage of the SIER Hierarchy. Write a minimum of 4 sentences on each stage and

discuss how you felt after the interaction.

Finally, write (minimum of 4-5 sentences) about how you think the salesperson could have handled the

situation differently.

PR 5,1 page SIER Hierarchy of Active Listening
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PhilipTutor
School: Cornell University

Attached.

Running Head: SIER HIERARCHY

1

SIER Hierarchy
Student’s name
Institutional affiliation
Course
Date

SIER HIERARCHY

2

SIER Hierarchy
SIER hierarchy of active listening involves four steps that lead to effective
communication which include interpreting, evaluating, and responding. Sensing is the most
important and consists of the use of the physical senses to perceive what's being communicated
(Koehl, et al., 2016). It is at this stage that one pays attention to both verbal and nonverbal cues.
It's essential to concentrate and focus on gathering useful information. To improve on sense, one
has to make and maintain meaningful eye contact, acquiring appropriate body language, and
become receptive and considerate. Interpreting is the second stage in the process. It is mandatory
to put one's thoughts in the line of the subject communicated.
It's also imp...

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