Eastern Illinois University Ineffective Human Response Discussion

Question Description

1. Please answer (ATTACHED DOCUMENT) QUESTION #6 ONLY!!!!!!!

2. Choose ONE frame/question from the bottom of the case example- Executive Assistants Behaving Badly(ATTACHED BELOW)

Eastern Illinois University Ineffective Human Response Discussion

Unformatted Attachment Preview

EXECUTIVE ASSISTANTS BEHAVING BADLY Peggy Waterman was the senior secretary to the regional vice president of a financial services firm, a position she held for years. In Peggy’s contacts with other regional offices, she discovered that her counterparts were promoted to executive assistants. Peggy wanted to be an executive assistant because the position would give her more status, salary, and vacation time. She approached Ken Jackson, her manager, and requested a promotion to executive assistant. Ken liked the idea and asked Peggy to draft a job description that would increase her level of responsibilities, including work on special assignments. Ken reviewed the description with Peggy, contacted the headquarters human resource department, and secured the reclassification. Peggy could not understand why Ken was placing more demands on her time and requesting that she accomplish more tasks independently. Ken, in turn, could not understand why Peggy was blocking his requests because it was she who had asked for the promotion. Peggy would openly complain, “What good is it to be an executive assistant and get more vacation time? Every time I turn around, Ken has some new project for me. I never get to take the vacation time I have.” Peggy soon began bad-mouthing Ken. She would answer his telephone calls and say such things as, “I don’t know where Ken is. He never tells me anything anymore.” Peggy’s disgruntlement continued, and she stopped providing Ken with the information she was supposed to. On one occasion, Peggy scheduled several people to meet with Ken but did not tell him about it until the last minute when the group suddenly appeared at his office. Peggy insisted to Ken, “I told you the meeting was scheduled. Don’t you listen to me anymore?” Her rhetorical question was asked in front of the guests who had arrived for the meeting. Peggy insisted that all the information sent to Ken had to be reviewed by her first, and that email messages for Ken be sent to her for forwarding. Even hard-copy items were plucked from Ken’s box and reviewed. Peggy would then openly pass judgment on the contents. Once she told a manager reporting to Ken that he would most certainly approve a promotion for one of her people. Yet Ken had not yet read the request. Once day the company CEO telephoned Ken, and Peggy took the opportunity to describe Ken’s inability to run his operation. Upon speaking to Ken, the CEO said, “Muzzle her or fire her. I don’t care which.” What would be an ineffective structural response by Ken? What would be an effective structural response? What would be an ineffective human resource response by Ken? What would be an effective human resource response? What would be an ineffective political response by Ken? What would be an effective political response? What would be an ineffective symbolic response by Ken? What would be an effective symbolic response? ...
Purchase answer to see full attachment

Final Answer

Please go through the document and let me know if you need any additional information.

Running head: ECONOMICS


Student Name
Institution Affiliation



What would be an ineffective human response by Ken? What would be an effective human
resource response?
An ineffective human response by Ken would involve lashing out at the executive
assistant for her behavior. It would involve venting out while calling the executive assistant
names. Also, it would involve embarrassing the assistant in front of the other workers without
any regard for their emotional state.
An effective human resource re...

Jofred (5056)
New York University

I was on a very tight deadline but thanks to Studypool I was able to deliver my assignment on time.

The tutor was pretty knowledgeable, efficient and polite. Great service!

Heard about Studypool for a while and finally tried it. Glad I did caus this was really helpful.

Similar Questions
Related Tags

Brown University

1271 Tutors

California Institute of Technology

2131 Tutors

Carnegie Mellon University

982 Tutors

Columbia University

1256 Tutors

Dartmouth University

2113 Tutors

Emory University

2279 Tutors

Harvard University

599 Tutors

Massachusetts Institute of Technology

2319 Tutors

New York University

1645 Tutors

Notre Dam University

1911 Tutors

Oklahoma University

2122 Tutors

Pennsylvania State University

932 Tutors

Princeton University

1211 Tutors

Stanford University

983 Tutors

University of California

1282 Tutors

Oxford University

123 Tutors

Yale University

2325 Tutors