Running head: IMPACT OF TECHNOLOGY IN CUSTOMER SERVICE
Impact of Technology in Customer Service
IMPACT OF TECHNOLOGY IN CUSTOMER SERVICE
The Effect of Technology in Customer Service
Society today is driven by digital technology, hence, resulting in a significant effect on the
interaction of individuals in work, business, and normal life habits. For instance, technology has a
significant influence on customer service-related activities as this has helped improve the
experience of customers’ relationship management (CRM), on both the indiv...
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