Business Finance
University of Maryland University College System Performance Specifications HW

Question Description

I need help with a Management question. All explanations and answers will be used to help me learn.

The purpose of this section is to document some examples of the requirements for the proposed system. The requirements checklist communicates what the system is expected to do and how it is to perform. For purposes of this business case, the requirements checklist will include five (5) requirements, each one stated as one complete sentence, for each of the following areas:

  • Functional requirements – what the system will do. Roberto, Julian
  • Data requirements – requirements for handling input, output & storage of data. (this is the only thing I need answered )
  • Technical requirements – system performance specifications.
  • Security requirements – covering various aspects of system, data, and transaction security.

The result will be a list of 20 requirements statements, separated into the categories above.

Approach to Developing this Section

To gain and understanding of what constitutes well written requirements, read the "Writing Good Requirements" document in the Course Content and Section 4.3 of http://www.math.uaa.alaska.edu/~afkjm/cs401/IEEE83...

As outlined in that resource, the statement of each requirement should be correct, unambiguous, complete, and consistent. With those characteristics, they will also be verifiable, modifiable and traceable. The area that requires the most careful consideration is determining into which category the requirement should be placed. Almost all requirements are "functional" - but those which have to do with security or system performance or directly with data should be put into those categories. "Functional" has to do what the system processing needs to do for the user.

Use information from the case study to develop the functional and data requirements. Technical and security requirements may come from team members' previous experience or learning, or from research. Each requirement must specifically tie to the case study and the proposed solution. Five well-written requirements are to be developed for each category: functional, data, technical and security requirements, for a total of 20 requirements. An introduction to the Requirements Checklist should precede the list.

You should understand that, although it is beyond the scope of this business case (and should not be included), to be able to trace requirements through the system development process, additional information is normally provided in the Requirements Checklist, including: Category, Number, Statement of Requirement, Source of the Requirement, Where it is implemented in the system, how it is to be tested, and a place to indicate that each requirement has been implemented in the system. In a total list of requirements for a system, there would also be many more requirements than this, but just listing the 20 requirements statements is enough to demonstrate the ability to identify and write requirements in the various categories.


The software me and my group are using is Qfloors

https://www.qfloors.com

Unformatted Attachment Preview

Trusty Carpets Background: Jerry Montgomery has been selling carpets for 20 years from his store, Trusty Carpets, which is located in a strip mall that, over the past few years, has become a busy shopping center. The location is in what had been a quiet town near a large city, but recent area growth has resulted in many new homes being built and the town council has started to consider ordinances to create zones to protect unique architecture, improve overall property condition, and protect the environment. Their focus is on creating an up-scale community attracting “clean” businesses to improve the quality of life and its tax base. The current business model: Since he opened his Trusty Carpets store, Jerry has advertised in the local paper and done all of his business in his showroom where he has carpet samples on display. Jerry employs two sales people to serve customers in the store. One is his daughter Ann who he would like to take over the business when he retires. Since he has little storage space, Jerry’s inventory has been limited to overstock, end pieces from installations, and samples. When a customer makes a selection from the samples, the salesman checks the manufacturer's information to determine the availability of the selected carpet and the current price. Jerry’s brother-in-law, Mike Baker, has a carpet installation business and has been subcontracting the installation of the carpets sold by Trusty Carpets. The sales staff coordinates installation with the customer and with Mike. Jerry employs an accountant (who has other customers and does his work at his own office) to keep track of his finances, pay bills, send invoices, collect payment and do payroll. Jerry's finances are very straight-forward, and he uses the accountant only because he does not like to do the paperwork. Jerry’s company sells about 250,000 square feet of carpet a year (70% of it is midgrade carpet and padding) for sales of about $1.2 million. This results in a net profit of about $100,000. His current costs are in line with industry averages but his profits are below the averages. He attributes this to the fact that he keeps his prices low to be more competitive and grow his business. Technology support: The Trusty Carpets store has a basic information technology (IT) infrastructure with an internet connection. There is a computer with a multipurpose printer (scanner/fax/printer) in Jerry's office. It is connected to a router supplied by the Internet Service Provider. The router also provides a wireless network within the store, and the 2 salesmen have tablet computers that they use to check carpet availability and price, and to enter and check orders. Order forms are simple Google document forms that are stored in the Google cloud and are shared among the employees and with the installer and the accountant. Jerry and his salesmen each have a Gmail account. One of the salesmen, Ben (who has been with Jerry 6 years), is studying IT at the community college. He set up the current technology in the store just six months ago. Jerry expects Ben to learn about any new technology that gets installed and help solve minor in-store IT problems. Rev 6 8/20/2018 1 Recent changes: Jerry has been quite successful and has recently acquired Metro Carpets, a store on the other side of town. Metro Carpets has a large showroom and an adjoining 20,000 square foot warehouse. The showroom contains two room displays, one a living room with their top line carpet and one a family room with midline carpet. The remaining display space is for samples and remnants, including a small area for closeouts. The warehouse is about 50% utilized. It contains rolls of the top line carpet in a wide range of popular colors for immediate installation. Although it is a relatively large business, the previous owner was not well organized, had no information technology at the store, and kept all of his customer records and carpet inventory in hand-written ledgers. Jerry plans to retain the three sales staff and two warehouse people at Metro, and he wants to continue to expand sales in his original store. Metro generates about $3 million in annual sales at a 12% profit. Costs are in line with industry averages. Carpet sold at Metro breaks down as follows: 10% bottom grade, 50% mid-grade and 40% top-of-the-line. In addition, Jerry and Mike (the installer) have decided to combine their businesses into one carpet sales and installation business. They will do this after they have reviewed the impact of an EPA initiative, the WARM Program, to improve the rate of carpet recycling to lower greenhouse gas emissions. A description of the WARM Program is posted with the Case Study under Course Resources. Jerry feels recycling is important and wants to be able to make the appropriate business accommodations. Mike runs his business out of his home since all of the work is done in customers’ homes. He has two installation teams (2 people each) and installation equipment is stored in the trucks. Mike expects to increase the number of installation teams since Jerry acquired Metro Carpets. Mike’s wife Carol handles the bookkeeping, and while all of their work is paper-based, they are well organized. He earns about $1.50/square foot for his services. The opportunities: With the expansion of his business, Jerry needs a way to be able to manage the two separate locations and the installation operation as one business. He is also looking at ways to increase his business through internet sales, establishing relationships with new home builders, and in-home sales where he believes that he could reach more customers if his salespeople could go to customers’ homes, take measurements and obtain orders. Jerry’s daughter Ann is studying interior decorating in college and he wants to reach out to the interior decorating community to expand sales as well. Additionally, Jerry wants to be environmentally responsible. To do this he will need to allocate warehouse space to accommodate recyclable carpet. The installers would bring the used carpet to the warehouse, and the carpet would then be picked up by a recycler monthly at no cost. How your team will help: Jerry's primary business objective is to continue to increase his profit margins, and he believes appropriate technology can help with managing his expanding business. He has hired your team to evaluate his needs and recommend which technologies he should acquire and to develop the Business Case for those you recommend. He will use the Business Case to decide whether he should invest in the technology solution your team is proposing. Through the Business Case, your team must convince Jerry that you have a well thought-out plan that meets his objectives and has the potential of increasing sales and profitability; your objective is to get Jerry to hire your team to develop and implement the solution you are proposing. The assignment: Your team is to develop and explain a proposed technology solution for Jerry's business. You will come up with some specific business Rev 6 8/20/2018 2 objectives that could be supported by technology solutions, and then identify some IT solutions that could benefit Jerry’s carpet business. As a team, you will decide which technology or combination of technologies would benefit his business the most and should be implemented first. Your team will develop a Business Case to explain the solution and how it would be implemented. The Business Case must be well written and be able to be understood by Jerry, with his limited technical understanding. It is to be written as a proposal to Jerry that explains and defends the solution your team is putting forward. Your team will develop the Business Case, section by section, as we proceed through the class. The Business Case will be done as a series of documents prepared by your team that together form the full Business Case. The specifics for each section are in the weekly group project assignments, beginning with the Week 1 Group Assignment. The complete business case assignment is in the "Building the Business Case" document posted in the classroom. Rev 6 8/20/2018 3 Sections 5-6: Alternatives Analysis and Feasibility Analysis Trusty Carpets Table of Contents I. Background and Environmental Analysis: ................................................................................... 4 A. Background: ................................................................................................................... 4 B. Environmental Analysis: ................................................................................................. 4 1. Opportunity of Business Vision, Strategy, and Objectives: ............................................ 5 II. 2. Inefficient Processes and Technology: ................................................................... 5 3. Competitor Products: .......................................................................................... 6 4. New Technology Trends:...................................................................................... 6 5. Commercial and Operational Trends: .................................................................. 7 6. Statutory and Legislative Trends:......................................................................... 7 Opportunity Analysis:................................................................................................................. 8 A. Summary of the Opportunity:.......................................................................................... 8 B. Identification of the Opportunity: .................................................................................... 8 C. Alignment with Business Strategy: ................................................................................... 9 D. Supporting Evidence of the Opportunity: ........................................................................10 E. Expected Timeframe for Implementing the Opportunity: ................................................11 F. Positive Impact of the Opportunity: ................................................................................11 G. Reason for Selection: ......................................................................................................12 III. Proposed Solution: .....................................................................................................................12 IV. Expected Improvements:............................................................................................................13 A. How the Proposed Solution Will Take Advantage of the Opportunity: .............................13 B. IT Solution Aligns with Business Strategy: ......................................................................13 C. Benefits from IT Solution: ..............................................................................................14 1. Financial Benefits: ........................................................................................................................................... 14 2. Non-Financial Benefits: ................................................................................................................................. 14 D. V. Other Values of Solution: ...............................................................................................15 Alternatives Analysis: ................................................................................................................15 A. Business Alternatives Considered: ..................................................................................16 1. Maintaining the Status Quo of the Business: ....................................................................................... 16 2. Proposed Solution for the Business: ......................................................................................................... 18 3. Alternative IT Solution: ................................................................................................................................ 20 4. Improving the Business Processes: ........................................................................................................... 22 VI. B. Comparison of Alternative Solutions Table: ....................................................................24 C. Justification of Proposed System: ....................................................................................25 Feasibility Analysis: ...................................................................................................................26 2 A. Economic/Financial Feasibility: ......................................................................................26 B. Organizational/Operational Feasibility: ..........................................................................27 C. Technical Feasibility: .....................................................................................................29 3 I. Background and Environmental Analysis: The following paragraphs cover the background and current operations of Trusty Carpets. General information is provided to have a clear understanding of the type of business that is being operated. Also covered within this section are the current operations that include the employees, locations, and financial profits. A brief timeline is covered because the business is currently going through significant changes. A. Background: Trusty Carpets is a small retail carpet store located in a strip mall that has been owned by the current owner for over 20 years. As the business has grown, the owner has decided to acquire another larger store on the other side of town called Metro Carpets. Furthermore, the owner has a brother-in-law that owns his own carpet installation business. Together they plan to combine their businesses to handle both sales and installation. The area in which the carpet stores are located used to be a quiet part of town. However, the area has witnessed tremendous growth in population over the years. Many people are building new homes and need carpet installed. On the other hand, the local government has decided that they want the community to be upscale and want environmentally friendly businesses. The current operations include people such as the owner, the installation team, and the salespeople. The owner employs two sales personnel at Trusty Carpets and an accountant that also works for other clients. One of these salespeople is his daughter that wants to take over the business one day. After acquiring Metro Carpets, he decided to keep the three sales staff and two warehouse employees that already worked there. The brother runs his business from home and handles all of the installations while his wife manages the finances. In addition to the owner, he employs two carpet installation teams that consist of two-person teams each. Including the owner and his wife, there are a total of 6 people working for his carpet installation business. Trusty Carpets nets about $1.2 million with about $100,000 in profits while the larger store Metro Carpets nets $3 million per year with a 12% profit margin. This percentage adds up to roughly $360,000 per year. He earns $1.50 per square foot of carpet. Between both of the carpet businesses, he sells about 1 million square feet of carpet each year. This means that he is earning roughly $1.5 million each year before business expenses. After paying for equipment, taxes, and workers, it is unknown the amount that he profits. B. Environmental Analysis: Profitable businesses adapt to their environment and the needs of their consumers in all aspects of policies, technological, and operational processes. An environmental analysis is conducted for utilizing industry-standard tools to identify internal and externals factors that could affect the organization's performance. Not only were threats determined within this analysis, but opportunities have also been recognized. This section will highlight the business's current challenges, potential problems, and possible opportunities. 4 1. Opportunity of Business Vision, Strategy, and Objectives: To achieve the vision and objectives that Trusty Carpets has presented, implementing a wide range of technology solutions that best serve customers and employees alike would be the best solution moving forward. A cost-efficient but practical option would be utilizing a tailored CRM software solution that could help Trusty Carpets produce the results they are expecting. A CRM solution can easily be implemented into existing processes and be tailored to fit the needs of current and future demands. In addition to CRM software, mobile applications and hardware can help Trusty Carpets expand their operations without the need for costly infrastructure. These strategies are an agile but practical solution that can help Trusty Carpets take their operations to the next level, without expelling excessive, precious resources. Trusty Carpets is very behind in their technical business processes regarding its competitors. The business is currently running a basic information technology (IT) infrastructure that has a connection to the internet. With a proper IT infrastructure, Trusty Carpets will be able to manage both its locations and its customer base. By utilizing these new technological solutions to reach out, a new potential customer base for advertising promotions and sales Trusty Carpets will be able to customize this technology to increase profit margins, manage business objectives and strategies. 2. Inefficient Processes and Technology: Trusty Carpets can develop a new IT infrastructure, and new business processes to replace the current inefficient processes and technology. This new infrastructure will offer better capabilities for the employees and with the new customers that Trusty Carpets will be able to reach. This new IT infrastructure, IT strategies, and business practices will better align with the vision Trusty Carpet desires. • • • Paper-based records of the business currently being used are not able to merge the information between the new location. This prevents employees from directly accessing customer information and records between the two locations minimizing workflow between the two operating carpet locations. Trusty Carpets are lacking software such as an invoice system, inventory management system, and a payroll system. Implementing such essential software will eliminate the need for an accountant, ultimately being more cost-efficient. Trusty Carpets pays for advertisements and promotions in the local newspaper. Adjustments to the marketing strategy to promote the online aspect will enable Trusty Carpets to reach a broader market. 5 • 3. The basic IT infrastructure provided by Ben is minimal and lacking security. With a basic IT infrastructure, Trusty Carpets runs the risk of exposing confidential information to malicious attackers, which could create a breach of confidential information, tarnishing the reputation for the customers of the company. Lastly, there is a lack of connection regarding the network with the new location, formerly known as Metro Carpets. Merging information, such as customer information, sales, inventory, and invoices, is critical to the company's success. Competitor Products: The use of engineered flooring, more commonly known as carpet tile, has been growing in popularity over the years. The “Global Carpet Tile Market: Industry Analysis and Outlook (2016-202)" published by Koncept Analytics describes carpet tile as an integral part of the soft flooring segment. Carpet tile is widespread, especially in corporate sectors like offices and hotels. Koncept Analytics predicts that the carpet tile market will grow significantly in the next years in the housing market due to rising construction cost ...
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Final Answer

Attached.

Requirements Checklist: Data requirements

1. Inventory management: The user inputs data on purchased inventory in order the
manage the company’s inventory and the software provides data...

Prof_Holley (9871)
Boston College

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