Now that you have all of the hardware, software, and networking functionality installed and set up, Initech would like a way to handle any work tickets that come in. These work tickets will include things such as creating new user accounts, fixing hardware issues that arise, installing additional software, troubleshooting software issues that arise, troubleshooting network issues, and any other issues the end user reports. In addition, Initech would like a knowledge base of frequent issues that may arise, so that end users can troubleshoot issues themselves.In 3-5 pages, provide the following information:Create a ticket tracking systemWill you create the system yourself? Or use a COTS? Give your reasons for your choice.What kind of information will you include in your ticket tracking system? Why?Create a support planInclude the process by which a work ticket will be created. Can the end user create the ticket? Or will they have to email, call, and/or chat with tech support, who will then create the ticket?How will you assign work tickets to tech support? Will it be "round robin"? Or will you have tiered support (such as Tier 1, then Tier 2)? If you assign a work ticket to someone that does not have the expertise to resolve the issue, what do you have in place to help that person resolve the work ticket?How will your support plan address working with a diverse group of end users as well as customer support personnel?What will happen to work tickets once the issue is resolved? Will there be an archive? If so, how is that accomplished?Customer serviceWhat do you consider as good customer support? How would you incorporate a diverse group of people to provide good customer support? Give supporting examples of providing good customer support.Knowledge baseList at least 10 frequent issues that may arise and their corresponding solutions.Where will you store the knowledge base? On a website? In a database on a server? Elsewhere? Give reasons for your choice.Use vocabulary and tone appropriate for your target audience--your client, Initech. If you used outside resources to support your content (for example, articles, charts, or images you use that are not your own), be sure to cite those sources.

Literature on leadership today describes sets of skills or traits that leaders should have, and actions that should be taken to be effective. Explain what skills and traits are useful for successful leaders. Present your position as to whether or not the skills or traits used in the workplace should be, or are, different for men or women.Imagine that you work for a company that is planning to expand to Sweden or Brazil. How might your expectations of gender and leadership change based on the new culture in Sweden, and in Brazil? How might your expectations remain the same?Embed course material concepts, principles, and theories (including supporting citations) along with at least one current, scholarly, peer-reviewed journal article. You may find that your discussion of leadership characteristics is easily supported with such current scholarly research, while the information about how your chosen leader exhibits those leadership characteristics is supported by popular research.Keep in mind that current scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Current research means published in the last five years.You are required to reply to at least two peer responses to this week’s discussion question and/or your instructor’s response to your posting. Your replies need to be substantial and constructive in nature. They should add to and evaluate/analyze the content of the post answer. Normal course dialogue doesn’t fulfill these two peer replies but is expected throughout the course. Answering all course questions is also required.

This assignment consists of two (2) sections: an infrastructure document and a revised Gantt chart or project plan. You must submit both sections as separate files for the completion of this assignment. Label each file name according to the section of the assignment it is written for. Additionally, you may create and / or assume all necessary assumptions needed for the completion of this assignment.The infrastructure which encompasses the network solution and security considerations is a major consideration for your company. Considering that the company will be expanding from one (1) floor to three (3) floors in the very near future you, as the CIO, are responsible for the design of the infrastructure and security protocols. You have been tasked with designing a network that is stable, redundant, and scalable. In addition, speed and reliability are important considerations. Assumptions should be drawn regarding network usage in relationship to network services and resources. All the established criteria that were set at the onset should be adhered to within your plan. The network solution that is chosen should support the conceived information system and allow for scalability. The network infrastructure will support organizational operations; therefore, a pictorial view of workstations, servers, routers, bridges, gateways, and access points should be used. In addition, access paths for Internet access should be depicted. Additionally, the security of the network should be in the forefront of your design because protecting your data is a primary consideration. Section 1: Infrastructure DocumentWrite a four to six (4-6) page infrastructure document in which you:Justify and support the relationship between infrastructure and security as it relates to this data-collection and analysis company.Present the rationale for the logical and physical topographical layout of the planned network.Design a logical and physical topographical layout of the current and planned network through the use of graphical tools in Microsoft Word or Visio, or an open source alternative such as Dia. Note: The graphically depicted solution is not included in the required page length.Illustrate the possible placement of servers including access paths to the Internet, intrusion detection systems (IDS), and firewalls. Note: Facility limitations, workstations, databases, printers, routers, switches, bridges, and access points should be considered in the illustration.Create and describe a comprehensive security policy for this data-collection and analysis company that will:Protect the company infrastructure and assets by applying the principals of confidentiality, integrity, and availability (CIA). Note: CIA is a widely used benchmark for evaluation of information systems security, focusing on the three (3) core goals of confidentiality, integrity, and availability of information. Address ethical aspects related to employee behavior, contractors, password usage, and access to networked resources and information.Your assignment must follow these formatting requirements:This course requires use of new Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow SWS or school-specific format. Check with your professor for any additional instructions.Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.Include charts or diagrams created in MS Visio or Dia as an appendix of the infrastructure document. All references to these diagrams must be included in the body of the infrastructure document.Section 2: Revised Project PlanUse Microsoft Project to:Update the project plan from Project Deliverable 4: Analytics, Interfaces, and Cloud Technology, with three to five (3-5) new project tasks each consisting of five to ten (5-10) sub-tasks.The specific course learning outcomes associated with this assignment are:Develop information systems-related activities to maximize the business value within and outside the organization.Demonstrate an understanding of existing and emerging information technologies, the functions of IS, and its impact on the organizational operations.Evaluate the issues and challenges associated with information systems integration.Use technology and information resources to research issues in information systems.Write clearly and concisely about strategic issues and practices in the information systems domain using proper writing mechanics and technical style conventions.Click here to view the grading rubric. 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