Running head: BUSINESS PROFILE
1
Business Profile
Student’s Name
Institutional Affiliation
BUSINESS PROFILE
2
Business Profile
Company Overview
Mountain View College Bookstore is the organization that features in the report. The
institution provides its customers who are mostly students with books services. Therefore, this
implies that Mountain View College Bookstore is a research centre that requires an
improvisation on information system.
Missions and Objectives
The organization’s objectives are the ones that have prompted the management to come
up with the idea of developing a new information system. Therefore, the first objective that the
company holds is managing to achieve customer satisfaction. Arguably, it is only possible for a
company to achieve customer satisfaction by offering quality services. Therefore, that is the
reason why Mountain View College intends to improvise its information system. The
improvisation of the information system will put the organization in a better place to achieve
customer satisfaction since they will have a better experience. Additionally, Mountain View
College Bookstore’s objective concerning customer satisfaction implies that they are interested
in achieving customer loyalty.
The improvisation of efficiency at work is yet another objective that the company holds.
The details from the conversation between Tina and David indicates that efficiency is only
achievable through the introduction of a new information system. Therefore, the company’s
move to develop a new system suggests that they also have the objective of realizing
effectiveness. It is realistic to argue that efficiency at work is also a source of motivation for the
employees. The other notable objectives are embracing technology. The discussion between Tina
and David also suggest that the institution is already using another system, but they intend to
BUSINESS PROFILE
3
upgrade. Therefore is ever advancing, hence the reason why one would easily note that Mountain
View College Bookstore also intends to remain updated on technology.
Business Problems
The evident business problem from the analysis is that the Mountain View College
Bookstore is finding it hard to find the best information system. Arguably, choosing the right
information system is a major business problem since it determines either success or failure. The
discussion details between Tina and David prove that they are torn between the information
systems, thus implying that it is a business problem. It would be possible for the organization to
choose an information system if it was a business problem. The selection of the right information
system will ensure that the business manages to satisfy the customers, while a wrong selection
will result in disappointments. The other evident business problem the organization is facing is
financial constraints. The details from the discussion indicate that Tina and David are concerned
about the prices of the new information system. They would have moved ahead and acquired the
new information system by considering the cost when finance is not an issue.
Organization Chart
Manager
Systems Analyst
Student Intern
Student Intern
Student Intern
BUSINESS PROFILE
4
The above diagram represents the Mountain View College Bookstores’ organization chart.
The details indicate that the organization chart is subdivided into three major groups of people.
First, there is the manager or management, and this is the head of the organization. Therefore, the
manager who is at the top is the one who makes the most important and final decisions. A system
analyst occupies the second level. The system analyst is the one who is informed about
information technology, thus controls and reports to the manager. The third level features the
student interns. The student interns work under the system analyst. The initiation of a simple
organization chart will ensure that information is passed across the organization with ease.
Therefore, the initiation of the above chart will also contribute towards efficiency and customer
satisfaction.
BUSINESS PROFILE
5
Running Head: MOUNTAIN VIEW COLLEGE
Collecting Information About Mountain View Project
Student’s Name
Institution Affiliation
Submission Date
1
MOUNTAIN VIEW COLLEGE
2
Names of people to contact
When collecting information about the following list of people can be contacted. They include
Wendy Lee-manager college services
Jim Smitherman-manager mountain college store
Tina Allen-system analyst
Christine Temple-buyer
David Conroe-student intern
Nancy Ardmore-manager western bookstore
Sandy Moore-manager central store
Jeff Anderson-manager eastern book store
Sherl Purdue-clerk
The workflow of the business
Mountain view college store provides customers with the recent books services that they
need. Their first objective is to manage and achieve customer satisfaction. It is achieved by offering
services they require. Moreover, there finding means and ways to achieve customer loyalty so that
they cannot face competition from other book stores (Blikstein, 2018). Currently, the company
wants to introduce a new information system so that efficiency can be increased in the book store.
They know that the effectiveness of the work creates motivation for the employees. The manager
governs the project as the head of the project, the system analyst, and intern students.
MOUNTAIN VIEW COLLEGE
3
The significant stakeholders or entities in the business
The main stakeholders of the business are the manager, system analyst, and student interns.
The manager is the head of the organization. That means he or she is the one who makes final
decisions concerning the organizations. The second person in the rank is the system analyst who
operates in the department of information technology and always controls reports to the manager
of the organization. The third level individuals are the student interns who work under an
information analyst.
The activities or functions of each stakeholder identity.
The mountain view college has main stakeholders who carry out different functions in the
institutions. The main stakeholders identify the manager, system analyst, and students. They are
concerned with the development of a new system in the institution so that efficiency because the
customer loyalty services and employees will be improved at all costs. The manager, Tina Wendy
lee, organizes all the activities that will take place in the institution. After that, she informs the
people under her who are concerned with the issue. Currently, the school needs a new information
system, and the main stakeholders she can consult about the subject is Tina, who is the system
analyst and student interns who will help her to accomplish the set mission of the school. Her work
will involve financing the project after it has been incorporated by the experts so that it can be
implemented in the school system (Raskin, 2016). Moreover, she performs critical thinking on
how to run the institution. Thus, she has to research how to improve efficiency in school. For
example, after critical thinking, she thought a new information system would improve efficiency
in the school background. It is the work of the manager to seek adverse from the concerned people,
and that’s why she aims to advise from experts who are Tina and David.
MOUNTAIN VIEW COLLEGE
4
The manager plans and set goals for future periods. For example, Wendy has set the period
when the project will be completed so that it can start working in the institution. Also, it will be
her work to fund all the requirements needed to implement the new system. The other main
stakeholder is system analyst Tina. She has competence in the information system. That’s why she
has been employed in the institution has a system analyst. It was her work to advise the manager
if the system is efficient or not. Her activities include formulating the new policy and putting it in
order so that to increase efficiency in the institution. Though there is another system in school, she
finds its more efficient formulating a new information system. She also controls the report given
manager. The other main stakeholder of the project is David, who is a student intern. He works
under the instructions of the system analyst. It means that he will help the system analyst to develop
the new information technology, and that’s why he has been recruited to assist in the project.
MOUNTAIN VIEW COLLEGE
5
References
Blikstein, P. (2018). Pre-College computer science education: A survey of the field. Mountain
View, CA: Google LLC.
Raskin, D. (2016). The Experimenters: Chance and Design at Black Mountain College by Eva
Díaz. Common Knowledge, 22(2), 313-313.
Running Head: INTERVIEW QUESTIONS
Interview Questions
Student’s Name
Institution Affiliation
Submission Date
1
INTERVIEW QUESTIONS
2
Interview Questions for Upper Management
The upper management in the Mountain View College Bookstore includes the individual and
teams that are responsible for making primary decisions within the organization. Therefore, the
interview questions for the upper management team or individual includes:
➢ When do you know you have achieved something outstanding?
The purpose of this questions is to understand what are the candidates motivating factors. The
question gives an interviewee an opportunity to demonstrate a problem he or she solved in his or
her career (Stewart & Cash, 2008).
➢ What should we associate you with?
The question helps in revealing the candidate’s professional values and ambitions, and the
capabilities to add new ideas to organization.
➢ What are most important traits should senior executive have in order to succeed?
The question helps the interviewers to measure candidate a management skills. Also, the
question gives the interviewee an opportunity to illustrate his or her management style.
➢ What will employees learn from you and your management style?
This question is important as it help the interviewers understand what the candidate will bring to
the table.
➢ How will you deal with underperforming employees? Or can you successfully deal with
the underperforming employees?
INTERVIEW QUESTIONS
3
The question is important to ask an upper management candidate as it will help in demonstrating
the way they will improve the bookstore status.
Interview Questions for Bookstore Managers
The bookstore managers are responsible of overseeing the daily operations of a store, and ensure
that it runs effectively and smoothly (Falcone, 2018). Therefore, the interview questions for
bookstore manager include:
➢ How would you handle a furious and angry client?
The question indicates the applicant conflict management skills and ability to manage a hostile
situation.
➢ Have you ever handle a conflict between two colleagues? Give example.
As well, the question will demonstrate the candidate experience in conflict management.
➢ What strategies you intend to use to motivate your team and why?
The question tests candidate’s leadership capabilities.
➢ In an event that sales team doesn’t met their monthly target, how do you intend to deliver
feedback to your team?
The question helps the interviewers to measure the candidate’s communication and interpersonal
skills.
➢ What do intend bring to the table? Which methods will you employ to measure inventory
levels?
The question reveals the candidate management skills.
INTERVIEW QUESTIONS
4
Interview Questions for Clerks
Clerks perform important functions in an organization that requires attention to detail; thus,
organizational skills are tested during clerk interviews (Falcone, 2018). Therefore, the interview
questions for the clerks in Mountain View College Bookstore include:
➢ If you receive multiple requests from clients and staff members, how do you prioritize
your work?
The question helps in understanding the candidate’s organizational skills.
➢ What are your previous duties or roles?
The question helps in understanding candidate’s experience.
➢ How do you maintain and update the filing system?
The question tests candidate’s skills in filing.
➢ How do you respond to customer complaint? Give an example.
The question demonstrates the candidate’s capabilities in engaging customers. As well, It
illustrates communication skills.
Interview Questions for Buyer
The interview questions for buyer include:
➢ Why do feel that you can become a good buyer?
➢ Describe an event where you had difficult negotiation with a supplier?
➢ What are most challenging aspects of this job?
INTERVIEW QUESTIONS
5
References
Falcone, P. (2018). 96 great interview questions to ask before you hire. Amacom.
Stewart, C. J., & Cash, W. B. (2008). Interviewing: Principles and practices. Boston, MA:
McGraw-Hill.
INTERVIEW QUESTIONS
6
Mountain View College Bookstore
Amy Hartman
|October 7, 2019
Wendy Lee
Role: Manager
Department: College Services
Jim Smitherman
Role: Manager
Department: Mountain College Bookstore
Jeff Anderson
Role: Manager
Department: Eastern
Bookstore
Sheryl Purdue
Role: Clerk
Department: Eastern
Bookstore
Tom Burlington
Role: Clerk
Department: Eastern
Bookstore
Sandy Moore
Role: Manager
Department: Central
Bookstore
Steve Kimball
Role: Clerk
Department: Central
Bookstore
Andy Davis
Role: Clerk
Department: Central
Bookstore
Tina Allen
Role: System Analyst
Department: Mountain
College
Bookstore
Nancy Ardmore
Role: Manager
Department: Western
Bookstore
Ted Smith
Role: Clerk
Department: Western
Bookstore
Jenny Lewis
Role: Clerk
Department: Western
Bookstore
David Conroe
Role: Student Intern
Department: Mountain
College
Bookstore
Christine Temple
Role: Buyer
Department: Mountain
College
Bookstore
PREVIEW CASE: Mountain View College Bookstore
Background: Wendy Lee, manager of college services at Mountain View College,
wants a new information system that will improve efficiency and customer service
at the three college bookstores.
In this part of the case, Tina Allen (systems analyst) and David Conroe (stu-
dent intern) are talking about development strategies for the new system.
Participants: Tina and David
Location:
Tina's office, Wednesday morning, November 13, 2013
Project status: Tina and David developed a logical model that includes data flow diagrams, a data
dictionary, and process descriptions. They also created an object model. Now they are
ready to discuss development strategies for the new bookstore system.
Discussion topics: Web-based versus traditional development, cost-benefit analysis, the steps in
purchasing a software package, and the transition to systems design.
Tina:
David:
Tina:
David:
Tina:
Good morning, David. Are you ready for the next step?
Sure. Now that we have a logical model of the bookstore system, what comes next?
We're at a transition point between the logical design, which describes what the new system will do,
and the physical design phase, which describes how it will be done, including the user interface and
physical components. Before we start the physical design, we have to study various systems develop-
ment options and make a recommendation to Wendy.
What are the options?
Well, some large organizations use Web-based systems hosted by outside vendors who supply and
maintain the software. In a sense, the customer rents the application. I checked with our IT director,
and she feels we're not ready for that approach. She wants us to implement a system on the college
network and migrate to a Web-based system later. That brings us to the next set of questions.
Such as?
We need to consider our role in the development process. We can build the system ourselves, which
is called in-house development. Or we can purchase a software package, which might need some
degree of modification to meet our needs. Or we could consider outsourcing options, including hiring
an IT consultant to help with development tasks. Either way, we need to do a cost-benefit study.
What about the transition from logical to physical design that you mentioned?
The idea is to take our logical design, which is similar to an architect's proposal, and translate it into a
physical design, which is more like a working blueprint. If we decide to develop the system in-house,
we'll start work on the design. If we decide to purchase a package, we'll follow a series of steps that will
help us select the best product. Here's a task list to get us started:
David:
Tina:
David:
Tina:
Х
x
P.
.
Gantt Chart Tools MOUNTAIN VIEW COLLEGE.
File Task Resource Project View
Format
Task Name
DEVELOPMENT STRATEGIES
Investigate all software acquisition options, costs, and benefits
Learn how to use financial analysis tools evaluate alternatives
Describe a request for proposal (RFP) and a request for quotation (RFQ)
Prepare a system requirements document and presentation
Explain the transition from systems analysis to systems design tasks
►
FIGURE 7-1 Typical development strategies task list.
© Cengage Learning 2014
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