Academy for Practical Nursing and Health Occupations College Case Study

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Business Finance


In this assignment we will continue working in the mountain view college case and try to do the following:

-Develop Level 0 digram and lower level diagram

-Perform economic feasibility analysis

-Create state transition diagram

-Develop system architecture

you can create charts, bullet points some analysis of your findings. You can refer to the attachments for more info

Also, Create a Data Conversion plan

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Running head: BUSINESS PROFILE 1 Business Profile Student’s Name Institutional Affiliation BUSINESS PROFILE 2 Business Profile Company Overview Mountain View College Bookstore is the organization that features in the report. The institution provides its customers who are mostly students with books services. Therefore, this implies that Mountain View College Bookstore is a research centre that requires an improvisation on information system. Missions and Objectives The organization’s objectives are the ones that have prompted the management to come up with the idea of developing a new information system. Therefore, the first objective that the company holds is managing to achieve customer satisfaction. Arguably, it is only possible for a company to achieve customer satisfaction by offering quality services. Therefore, that is the reason why Mountain View College intends to improvise its information system. The improvisation of the information system will put the organization in a better place to achieve customer satisfaction since they will have a better experience. Additionally, Mountain View College Bookstore’s objective concerning customer satisfaction implies that they are interested in achieving customer loyalty. The improvisation of efficiency at work is yet another objective that the company holds. The details from the conversation between Tina and David indicates that efficiency is only achievable through the introduction of a new information system. Therefore, the company’s move to develop a new system suggests that they also have the objective of realizing effectiveness. It is realistic to argue that efficiency at work is also a source of motivation for the employees. The other notable objectives are embracing technology. The discussion between Tina and David also suggest that the institution is already using another system, but they intend to BUSINESS PROFILE 3 upgrade. Therefore is ever advancing, hence the reason why one would easily note that Mountain View College Bookstore also intends to remain updated on technology. Business Problems The evident business problem from the analysis is that the Mountain View College Bookstore is finding it hard to find the best information system. Arguably, choosing the right information system is a major business problem since it determines either success or failure. The discussion details between Tina and David prove that they are torn between the information systems, thus implying that it is a business problem. It would be possible for the organization to choose an information system if it was a business problem. The selection of the right information system will ensure that the business manages to satisfy the customers, while a wrong selection will result in disappointments. The other evident business problem the organization is facing is financial constraints. The details from the discussion indicate that Tina and David are concerned about the prices of the new information system. They would have moved ahead and acquired the new information system by considering the cost when finance is not an issue. Organization Chart Manager Systems Analyst Student Intern Student Intern Student Intern BUSINESS PROFILE 4 The above diagram represents the Mountain View College Bookstores’ organization chart. The details indicate that the organization chart is subdivided into three major groups of people. First, there is the manager or management, and this is the head of the organization. Therefore, the manager who is at the top is the one who makes the most important and final decisions. A system analyst occupies the second level. The system analyst is the one who is informed about information technology, thus controls and reports to the manager. The third level features the student interns. The student interns work under the system analyst. The initiation of a simple organization chart will ensure that information is passed across the organization with ease. Therefore, the initiation of the above chart will also contribute towards efficiency and customer satisfaction. BUSINESS PROFILE 5 Running Head: MOUNTAIN VIEW COLLEGE Collecting Information About Mountain View Project Student’s Name Institution Affiliation Submission Date 1 MOUNTAIN VIEW COLLEGE 2 Names of people to contact When collecting information about the following list of people can be contacted. They include Wendy Lee-manager college services Jim Smitherman-manager mountain college store Tina Allen-system analyst Christine Temple-buyer David Conroe-student intern Nancy Ardmore-manager western bookstore Sandy Moore-manager central store Jeff Anderson-manager eastern book store Sherl Purdue-clerk The workflow of the business Mountain view college store provides customers with the recent books services that they need. Their first objective is to manage and achieve customer satisfaction. It is achieved by offering services they require. Moreover, there finding means and ways to achieve customer loyalty so that they cannot face competition from other book stores (Blikstein, 2018). Currently, the company wants to introduce a new information system so that efficiency can be increased in the book store. They know that the effectiveness of the work creates motivation for the employees. The manager governs the project as the head of the project, the system analyst, and intern students. MOUNTAIN VIEW COLLEGE 3 The significant stakeholders or entities in the business The main stakeholders of the business are the manager, system analyst, and student interns. The manager is the head of the organization. That means he or she is the one who makes final decisions concerning the organizations. The second person in the rank is the system analyst who operates in the department of information technology and always controls reports to the manager of the organization. The third level individuals are the student interns who work under an information analyst. The activities or functions of each stakeholder identity. The mountain view college has main stakeholders who carry out different functions in the institutions. The main stakeholders identify the manager, system analyst, and students. They are concerned with the development of a new system in the institution so that efficiency because the customer loyalty services and employees will be improved at all costs. The manager, Tina Wendy lee, organizes all the activities that will take place in the institution. After that, she informs the people under her who are concerned with the issue. Currently, the school needs a new information system, and the main stakeholders she can consult about the subject is Tina, who is the system analyst and student interns who will help her to accomplish the set mission of the school. Her work will involve financing the project after it has been incorporated by the experts so that it can be implemented in the school system (Raskin, 2016). Moreover, she performs critical thinking on how to run the institution. Thus, she has to research how to improve efficiency in school. For example, after critical thinking, she thought a new information system would improve efficiency in the school background. It is the work of the manager to seek adverse from the concerned people, and that’s why she aims to advise from experts who are Tina and David. MOUNTAIN VIEW COLLEGE 4 The manager plans and set goals for future periods. For example, Wendy has set the period when the project will be completed so that it can start working in the institution. Also, it will be her work to fund all the requirements needed to implement the new system. The other main stakeholder is system analyst Tina. She has competence in the information system. That’s why she has been employed in the institution has a system analyst. It was her work to advise the manager if the system is efficient or not. Her activities include formulating the new policy and putting it in order so that to increase efficiency in the institution. Though there is another system in school, she finds its more efficient formulating a new information system. She also controls the report given manager. The other main stakeholder of the project is David, who is a student intern. He works under the instructions of the system analyst. It means that he will help the system analyst to develop the new information technology, and that’s why he has been recruited to assist in the project. MOUNTAIN VIEW COLLEGE 5 References Blikstein, P. (2018). Pre-College computer science education: A survey of the field. Mountain View, CA: Google LLC. Raskin, D. (2016). The Experimenters: Chance and Design at Black Mountain College by Eva Díaz. Common Knowledge, 22(2), 313-313. Running Head: INTERVIEW QUESTIONS Interview Questions Student’s Name Institution Affiliation Submission Date 1 INTERVIEW QUESTIONS 2 Interview Questions for Upper Management The upper management in the Mountain View College Bookstore includes the individual and teams that are responsible for making primary decisions within the organization. Therefore, the interview questions for the upper management team or individual includes: ➢ When do you know you have achieved something outstanding? The purpose of this questions is to understand what are the candidates motivating factors. The question gives an interviewee an opportunity to demonstrate a problem he or she solved in his or her career (Stewart & Cash, 2008). ➢ What should we associate you with? The question helps in revealing the candidate’s professional values and ambitions, and the capabilities to add new ideas to organization. ➢ What are most important traits should senior executive have in order to succeed? The question helps the interviewers to measure candidate a management skills. Also, the question gives the interviewee an opportunity to illustrate his or her management style. ➢ What will employees learn from you and your management style? This question is important as it help the interviewers understand what the candidate will bring to the table. ➢ How will you deal with underperforming employees? Or can you successfully deal with the underperforming employees? INTERVIEW QUESTIONS 3 The question is important to ask an upper management candidate as it will help in demonstrating the way they will improve the bookstore status. Interview Questions for Bookstore Managers The bookstore managers are responsible of overseeing the daily operations of a store, and ensure that it runs effectively and smoothly (Falcone, 2018). Therefore, the interview questions for bookstore manager include: ➢ How would you handle a furious and angry client? The question indicates the applicant conflict management skills and ability to manage a hostile situation. ➢ Have you ever handle a conflict between two colleagues? Give example. As well, the question will demonstrate the candidate experience in conflict management. ➢ What strategies you intend to use to motivate your team and why? The question tests candidate’s leadership capabilities. ➢ In an event that sales team doesn’t met their monthly target, how do you intend to deliver feedback to your team? The question helps the interviewers to measure the candidate’s communication and interpersonal skills. ➢ What do intend bring to the table? Which methods will you employ to measure inventory levels? The question reveals the candidate management skills. INTERVIEW QUESTIONS 4 Interview Questions for Clerks Clerks perform important functions in an organization that requires attention to detail; thus, organizational skills are tested during clerk interviews (Falcone, 2018). Therefore, the interview questions for the clerks in Mountain View College Bookstore include: ➢ If you receive multiple requests from clients and staff members, how do you prioritize your work? The question helps in understanding the candidate’s organizational skills. ➢ What are your previous duties or roles? The question helps in understanding candidate’s experience. ➢ How do you maintain and update the filing system? The question tests candidate’s skills in filing. ➢ How do you respond to customer complaint? Give an example. The question demonstrates the candidate’s capabilities in engaging customers. As well, It illustrates communication skills. Interview Questions for Buyer The interview questions for buyer include: ➢ Why do feel that you can become a good buyer? ➢ Describe an event where you had difficult negotiation with a supplier? ➢ What are most challenging aspects of this job? INTERVIEW QUESTIONS 5 References Falcone, P. (2018). 96 great interview questions to ask before you hire. Amacom. Stewart, C. J., & Cash, W. B. (2008). Interviewing: Principles and practices. Boston, MA: McGraw-Hill. INTERVIEW QUESTIONS 6 Mountain View College Bookstore Amy Hartman |October 7, 2019 Wendy Lee Role: Manager Department: College Services Jim Smitherman Role: Manager Department: Mountain College Bookstore Jeff Anderson Role: Manager Department: Eastern Bookstore Sheryl Purdue Role: Clerk Department: Eastern Bookstore Tom Burlington Role: Clerk Department: Eastern Bookstore Sandy Moore Role: Manager Department: Central Bookstore Steve Kimball Role: Clerk Department: Central Bookstore Andy Davis Role: Clerk Department: Central Bookstore Tina Allen Role: System Analyst Department: Mountain College Bookstore Nancy Ardmore Role: Manager Department: Western Bookstore Ted Smith Role: Clerk Department: Western Bookstore Jenny Lewis Role: Clerk Department: Western Bookstore David Conroe Role: Student Intern Department: Mountain College Bookstore Christine Temple Role: Buyer Department: Mountain College Bookstore PREVIEW CASE: Mountain View College Bookstore Background: Wendy Lee, manager of college services at Mountain View College, wants a new information system that will improve efficiency and customer service at the three college bookstores. In this part of the case, Tina Allen (systems analyst) and David Conroe (stu- dent intern) are talking about development strategies for the new system. Participants: Tina and David Location: Tina's office, Wednesday morning, November 13, 2013 Project status: Tina and David developed a logical model that includes data flow diagrams, a data dictionary, and process descriptions. They also created an object model. Now they are ready to discuss development strategies for the new bookstore system. Discussion topics: Web-based versus traditional development, cost-benefit analysis, the steps in purchasing a software package, and the transition to systems design. Tina: David: Tina: David: Tina: Good morning, David. Are you ready for the next step? Sure. Now that we have a logical model of the bookstore system, what comes next? We're at a transition point between the logical design, which describes what the new system will do, and the physical design phase, which describes how it will be done, including the user interface and physical components. Before we start the physical design, we have to study various systems develop- ment options and make a recommendation to Wendy. What are the options? Well, some large organizations use Web-based systems hosted by outside vendors who supply and maintain the software. In a sense, the customer rents the application. I checked with our IT director, and she feels we're not ready for that approach. She wants us to implement a system on the college network and migrate to a Web-based system later. That brings us to the next set of questions. Such as? We need to consider our role in the development process. We can build the system ourselves, which is called in-house development. Or we can purchase a software package, which might need some degree of modification to meet our needs. Or we could consider outsourcing options, including hiring an IT consultant to help with development tasks. Either way, we need to do a cost-benefit study. What about the transition from logical to physical design that you mentioned? The idea is to take our logical design, which is similar to an architect's proposal, and translate it into a physical design, which is more like a working blueprint. If we decide to develop the system in-house, we'll start work on the design. If we decide to purchase a package, we'll follow a series of steps that will help us select the best product. Here's a task list to get us started: David: Tina: David: Tina: Х x P. . Gantt Chart Tools MOUNTAIN VIEW COLLEGE. File Task Resource Project View Format Task Name DEVELOPMENT STRATEGIES Investigate all software acquisition options, costs, and benefits Learn how to use financial analysis tools evaluate alternatives Describe a request for proposal (RFP) and a request for quotation (RFQ) Prepare a system requirements document and presentation Explain the transition from systems analysis to systems design tasks ► FIGURE 7-1 Typical development strategies task list. © Cengage Learning 2014
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Data Flow Diagrams for the Bookstore
Student’s Name
Institutional Affiliation




The O level data flow diagram
The O level data flow diagram is an overview of the processes of the bookstore. The data
flow diagram is designed to give a view of the book stocks, the bills, and the delivery system.
The data flow diagram also gives an illustration of the relationship between books, customers,
and the order. The high-level entities of the data flow diagram include;

Book management

Customer management

Order management

Management of all bills

Management of order updates

Management of book stocks

Management of all deliveries

r management






Lower level data flow diagram
The lower-level data flow diagram for the bookstore contains details of delivery, book stocks,
order updates, bills, customers and the relationship to attain functionality of the bookstore. The
low-level functionalities include;

Admin logins into the system and management of the bookstore

Generation of reports of book stocks, orders, order updates, customer reports,
and bills by the admin.

Management of customer details, order updates and book stocks

Tracking of detailed information about customers, orders, order updates and

Searching of customer details, bills, and orders





es of


Book stock


Order details

Send email
to the user


Book details


m admins


Roles of


Lower level data flow diagram
Economic Feasibility Analysis
Economic feasibility involves customer strategic thinking and planning. The main customer base
for the bookstore is the Mountain View College students (Taylor, 2017). Management plays an
important role in making decisions to improve t...

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