Description
"Cost of Quality" Please respond to the following:
- Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
- Evaluate the two fast-food restaurants in terms of the “Seven QC tools” discussed in Chapter 15. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.
Explanation & Answer
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Running head: COST OF QUALITY
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COST OF QUALITY
Cost of Quality
In this discussion, I will put in consideration Domino’s and Dunkin Donuts fast-food
restaurants. The two restaurants offer friendly services to their customers. In Domino’s, there are
tracking software that helps the customers to know the stage in which their ordered pizz...
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