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In 2000-2003 state governments were cash-strapped as they suffered the aftermath of the stock
market tech bubble and 9/11. Did you know that 1 million jobs were lost in the U.S. in the month
after 9/11? Because of the states’ budgeting crises, public universities found their budgets under
fire. When budget cuts/freezes were enacted in the early 1990s and in the 2000-2003 periods,
schools were shocked at the size of the changes in their budgets. Many of these budget cuts came
during the school year when contractual commitments with faculty and staff had been signed,
programs had been planned, and students were enrolled and taking classes.
While state budgets have recovered in most states, still in 2016 some state governments are faced
with potentially more draconian cuts to their budgets. Many states have already come to
Washington, DC to join the bailout line. Let’s consider how universities may handle budget cuts.
Required:
1. If University’s administration decided to enact a round of across-the-board 5% cuts,
comment as to the fairness to all affected departments. For example, analyze how those
cuts might affect a specific program and some other program at Clemson University.
2. Assume the university’s administration decided not to enact across-the-board cuts.
Instead they are enacting more focused reductions. What departments should be cut first?
What priorities would you establish for bringing spending in line with revenues? Would
you raise tuition and fees more than normal to make up the budget shortfall? Why or why
not? Explain your rationale.
Two questions, at least 5 pages and Time new Ro 12# double space
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F
F
C
B
A
0
1
2
3
4
No Pass
No Pass
...
Customer Service plan outline- Please do not use previously written document for this assignment. Must use rubric
Grading Rubric
F
F
C
B
A
0
1
2
3
4
No Pass
No Pass
Competence
Proficiency
Mastery
Not Submitted
No identification of customer service plan that will create an exceptional customer experience program, missing basic features and support.
Identifies customer service plan that will create an exceptional customer experience program, but lacks explanation of basic features.
Identifies customer service plan that will create an exceptional customer experience program with explanation and supports stance.
Identifies customer service plan that will create an exceptional customer experience program, fully explains features and supports stance.
Not Submitted
No selection of operational practices that will create an exceptional customer experience.
Selects operational practices that will create an exceptional customer experience, but lacks explanation and personal examples.
Selects operational practices that will create an exceptional customer experience with explanation and personal examples.
Selects operational practices that will create an exceptional customer experience with fully supported personal examples and explanation.
Not Submitted
No noticeable attempt to define exceptional customer experience.
Correctly defines one key aspect of the exceptional customer experience; attempts to define another.
Correctly defines key aspect of the exceptional customer experience.
Correctly defines one key aspect of the exceptional customer experience with supporting research.
Not Submitted
No noticeable attempt to explain how an Emerging Leader will develop team members to implement an exceptional customer experience.
Attempts to explain how an Emerging Leader will develop team members to implement an exceptional customer experience with some supporting evidence.
Explains how an Emerging Leader will develop team members to implement an exceptional customer experience with supporting evidence.
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Broward Community College Cedar Falls Annual Financial Report Review
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Customer Service plan outline- Please do not use previously written document for this assignment. Must use rubric
Grading Rubric
F
F
C
B
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2
3
4
No Pass
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Customer Service plan outline- Please do not use previously written document for this assignment. Must use rubric
Grading Rubric
F
F
C
B
A
0
1
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3
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No Pass
No Pass
Competence
Proficiency
Mastery
Not Submitted
No identification of customer service plan that will create an exceptional customer experience program, missing basic features and support.
Identifies customer service plan that will create an exceptional customer experience program, but lacks explanation of basic features.
Identifies customer service plan that will create an exceptional customer experience program with explanation and supports stance.
Identifies customer service plan that will create an exceptional customer experience program, fully explains features and supports stance.
Not Submitted
No selection of operational practices that will create an exceptional customer experience.
Selects operational practices that will create an exceptional customer experience, but lacks explanation and personal examples.
Selects operational practices that will create an exceptional customer experience with explanation and personal examples.
Selects operational practices that will create an exceptional customer experience with fully supported personal examples and explanation.
Not Submitted
No noticeable attempt to define exceptional customer experience.
Correctly defines one key aspect of the exceptional customer experience; attempts to define another.
Correctly defines key aspect of the exceptional customer experience.
Correctly defines one key aspect of the exceptional customer experience with supporting research.
Not Submitted
No noticeable attempt to explain how an Emerging Leader will develop team members to implement an exceptional customer experience.
Attempts to explain how an Emerging Leader will develop team members to implement an exceptional customer experience with some supporting evidence.
Explains how an Emerging Leader will develop team members to implement an exceptional customer experience with supporting evidence.
Thoroughly explains how an Emerging Leader will develop team members to implement an exceptional customer experience
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For this customer service plan, establish an outline to distinguish operational practices that will create an exceptional customer experience program by addressing and answering the following questions:
What is an exceptional customer experience? Explain how you as an Emerging Leader will you define an exceptional customer experience for your organizational customers.
What steps should team members take to create an exceptional customer experience? Explain how you as an Emerging Leader will develop your team members to implement these steps.
What metrics will you use to measure the effectiveness of an organizational exceptional customer experience program? Explain how you as an Emerging Leader will use these outcomes to sustain and maintain an organizational exceptional customer experience program.
Clearly distinguish operational practices that will create an exceptional customer experience.
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