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Police Discretion
Prepared a 200 word short argument of a con in police discretion, in other words why is it bad. Make sure you look critically at the issues by examining the short and long term impact your position may have on society, public safety, the constitution, etc.
All must be done in APA format.
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OPS400 CSU Global Operation Supply Chain Management Paper
Once selected as a tutor I will give detailed instructions as to how to access the lab. FILLER TEXT
FILLER TEXT
FILLER TEX ...
OPS400 CSU Global Operation Supply Chain Management Paper
Once selected as a tutor I will give detailed instructions as to how to access the lab. FILLER TEXT
FILLER TEXT
FILLER TEXT
Recommended
Yadavalli, V. S., & Balcou, C. (2017). A supply chain management model to optimise the sorting capability of a 'third party logistics' distribution centre. South African Journal of Business Management, 48(1), 77-84. Retrieved from https://repository.up.ac.za/bitstream/handle/2263/61749/Yadavalli_Supply_2017.pdf?sequence=3&isAllowed=y
Ivanov, D., Mason, S. J., & Hartl, R. (2016). Supply chain dynamics, control and disruption management. International Journal of Production Research, 54(1), 1-7. doi:10.1080/00207543.2015.1114186
Ho, W., Zheng, T., Yildiz, H., & Talluri, S. (2015). Supply chain risk management: a literature review. International Journal of Production Research, 53(16), 5031-5069. doi:10.1080/00207543.2015.1030467
Additional Resources
American Supplier Institute (ASI)
Council of Supply Chain Management Professionals
Institute for Supply Management
Operations Management textbook companion website for the 11th and 12th editions
References
Heizer, J. Render, B., & Munson, C. (2017). FILLER TEXTSustainability and supply chain management (12th ed.). Upper Saddle River, NJ: Pearson.
Critical Thinking Assignment (100 Points)
Important! Read First
Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission.
Common Instructions for Options #1 and #2: Operations Supply Chain Management
Access the Pearson MyOMLab per the instructions located in the Course Information folder, titled: MyOMLab Student Guide. Carefully review the simulation’s introductory information and instructions, as these results will influence your grade by 10%.FILLER TEXTFILLER TEXTAfter completing the simulation, capture a screen image of your final simulation results, which are to be included in your critical thinking operations management assignment as an appendix item.FILLER TEXTFILLER TEXTThe operations supply chain management assignment content must include the following:
Introduction: Explain the purpose or thesis of the paper and explain how the body of the paper is arranged to support the purpose of the paper.
Provide a brief definition of supply chain management and identify why it is important in an organization’s operations.
Provide a brief overview description of the supply chain management simulation.
Describe your strategy for performing the supply chain management simulation.
Describe at least three operations supply chain management methods, principles, or techniques experienced in the supply chain management simulation.
Itemize at least three lessons learned from the supply chain management simulation.
Conclusion: Present a recap of key points and summary of main emphasis without repeating verbatim and exclusive of new information.
References: Include at least two current scholarly references (published within the past five years) in addition to the course text.
Appendix: Supply chain management simulation results. The appendix page should be its own page after your reference page, with the header: Appendix—with your screenshot below.
Submit your Critical Thinking assignment document(s) to the module submissions area established for this purpose. Per the assignment rubric, a portion of your evaluation is based on your simulation results.
Option #1: Operations Supply Chain Management PaperFILLER TEXT
This Critical Thinking assignment option consists of two activities:
Performing the Pearson MyOMLab Supply Chain Management Simulation.
Writing an operations supply chain management paper.
Your paper will require a structure that includes a strong title, followed by an introductory paragraph which generates interest and includes a thesis and mapping of what is to come.
Each of the sections should use appropriate APA headings, including a conclusion section.
Make sure that the body sections address each of the previous bullets.
Submission Requirements:
Your well-written paper should be four to six pages in length, not including the required cover and references pages.
Support your paper with at least four to six scholarly references (excluding all textbooks). Use current sources, not older than five years. The CSU-Global Library is a good place to find these references.
Format your paper according to the CSU-Global Guide to Writing & APA (Links to an external site.).
Please adhere to the detailed instructions contained in the Common Instructions for Options #1 and #2: Operations Supply Chain Management section above.
Option #2: Operations Supply Chain Management PresentationFILLER TEXT
This Critical Thinking assignment option consists of two activities:
Performing the Pearson MyOMLab Supply Chain Management Simulation.
Creating a multimedia-rich operations supply chain management presentation.
Your multimedia-rich operations supply chain management presentation must contain logically cohesive flow including audio, video, and graphical content.
The length of the presentation, in addition to the title and reference portions, should be 10-12 slides (must include speaker notes), or five to seven minutes of narrated presentation (must include a transcript).
Please present your content clearly, concisely, and cohesively.
The presentation may be submitted as a completely self-contained file (e.g., PowerPoint, Prezi, Screencast-o-matic, Knovio, or Loom) or as a link to a hosted internet site.
Please adhere to the detailed instructions contained in the Common Instructions for Options #1 and #2: Operations Supply Chain Management section above.
Rubric
OPS400 Mod 7 CT
OPS400 Mod 7 CT
Criteria
Ratings
Pts
This criterion is linked to a Learning Outcome Requirements
10.0 to >8.0 pts Meets Expectation
Includes all of the required components, as specified in the assignment.
8.0 to >6.0 pts Approaches Expectation
Includes most of the required components, as specified in the assignment.
6.0 to >4.0 pts Below Expectation
Includes some of the required components, as specified in the assignment.
4.0 to >0 pts Limited Evidence
Includes few of the required components, as specified in the assignment.
10.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Content
20.0 to >16.0 pts Meets Expectation
Demonstrates strong or adequate knowledge of the materials; correctly represents knowledge from the readings and sources.
16.0 to >12.0 pts Approaches Expectation
Some significant but not major errors or omissions in demonstration of knowledge.
12.0 to >8.0 pts Below Expectation
Major errors or omissions in demonstration of knowledge.
8.0 to >0 pts Limited Evidence
Fails to demonstrate knowledge of the materials.
20.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Critical Analysis
20.0 to >16.0 pts Meets Expectation
Provides a strong critical analysis and interpretation of the information given.
16.0 to >12.0 pts Approaches Expectation
Some significant but not major errors or omissions in analysis and interpretation.
12.0 to >8.0 pts Below Expectation
Major errors or omissions in analysis and interpretation.
8.0 to >0 pts Limited Evidence
Fails to provide critical analysis and interpretation of the information given.
20.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Operations Supply Chain Management Simulation Performance
20.0 to >16.0 pts Meets Expectation
Performed the entire simulation delivering 25,000 gizmos with the cost at or below $1,002,000.
16.0 to >12.0 pts Approaches Expectation
Performed the entire simulation delivering 25,000 gizmos with the cost at or below $1,008,000 and above $1,002,000.
12.0 to >8.0 pts Below Expectation
Performed the entire simulation delivering 25,000 gizmos with the cost at or below $1,012,000 and above $1,008,000.
8.0 to >0 pts Limited Evidence
Performed the entire simulation delivering 25,000 gizmos with the cost above $1,012,000.
20.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Sources / Examples
15.0 to >12.0 pts Meets Expectation
Sources or examples meet required criteria and are well chosen to provide substance and perspectives on the issue under examination.
12.0 to >9.0 pts Approaches Expectation
Sources or examples meet required criteria but are less?than adequately chosen to provide substance and perspectives on the issue under examination.
9.0 to >6.0 pts Below Expectation
Sources or examples meet required criteria but are poorly chosen to provide substance and perspectives on the issue under examination.
6.0 to >0 pts Limited Evidence
Source or example selection and integration of knowledge from the course is clearly deficient.
15.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Demonstrates college-level proficiency in organization, grammar, and style.
10.0 to >8.0 pts Meets Expectation
Project is clearly organized, well written, and in proper essay format as outlined in the assignment. Strong sentence and paragraph structure; few errors in grammar and spelling.
8.0 to >6.0 pts Approaches Expectation
Project is fairly well organized and written, and is in proper essay format as outlined in the assignment. Reasonably good sentence and paragraph structure; significant number of errors in grammar and spelling.
6.0 to >4.0 pts Below Expectation
Project is poorly organized; does not follow proper essay format. Inconsistent to inadequate sentence and paragraph development; numerous errors in grammar and spelling.
4.0 to >0 pts Limited Evidence
Project is not organized or well written, and is not in proper essay format. Poor quality work; unacceptable in terms of grammar and spelling.
10.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Demonstrates proper use of APA style.
5.0 to >4.0 pts Meets Expectation
Project contains proper APA formatting, according to the CSU-Global Guide to Writing and APA, with no more than one significant error.
4.0 to >3.0 pts Approaches Expectation
Few errors in APA formatting, according to the CSU-Global Guide to Writing and APA, with no more than two to three significant errors.
3.0 to >2.0 pts Below Expectation
Significant errors in APA formatting, according to the CSU-Global Guide to Writing and APA, with four to five significant errors.
2.0 to >0 pts Limited Evidence
Numerous errors in APA formatting, according to the CSU-Global Guide to Writing and APA, with more than five significant errors.
5.0 ptsFILLER TEXT
Total Points: 100.0
Read Case Study 3.3 - Andy's Recipe in Leadership Theory and Practice
Read Case Study 3.3 -
Andy's Recipe in Leadership Theory and Practice
Answer the three questions at the end of t ...
Read Case Study 3.3 - Andy's Recipe in Leadership Theory and Practice
Read Case Study 3.3 -
Andy's Recipe in Leadership Theory and Practice
Answer the three questions at the end of the case study.
Provide research from two sources other than the course textbook that either
supports or contradicts your analysis.
Your response should be 2-3 pages, in addition to your cover
page and your reference page, submitted as a Word document. Use APA style
guidelines, citing references as appropriate.
Note: Work to incorporate your questions and answers into a
fluid essay rather than merely writing the questions and adding the answers
which follow. Make this an essay that weaves a story of the protagonist's
situation.Case Study 3.3.pdf
Marketing Final Term Project Marketing Plan Paper
Submit the final Term Project (Marketing Plan) that incorporates revisions to each section, based on feedback from the ins ...
Marketing Final Term Project Marketing Plan Paper
Submit the final Term Project (Marketing Plan) that incorporates revisions to each section, based on feedback from the instructor rendered during the semester. Be sure that your final plan includes graphics and color to catch the reader eye and to emphasize important points.
Your final tasks in this project is the submission of the "revised" Term Project/Marketing Plan (all sections). Be sure to review the grading rubric which will show you how I will grade this project.
6 pages
Economics Response
Thank you very much for sharing your significant observations; it is great reading them. I totally agree with your post. I ...
Economics Response
Thank you very much for sharing your significant observations; it is great reading them. I totally agree with your post. Indeed, I can see sense; ...
3 pages
Discussion 1 Fra
You will be placed into a small group where you will discuss with several of your classmates how to synthesize knowledge o ...
Discussion 1 Fra
You will be placed into a small group where you will discuss with several of your classmates how to synthesize knowledge of APM types to develop a ...
Bethel University Costco Customer Service Case Study
I have uploaded the reading material for each section. Each part needs to have a minimum of 1200 words along with 3 schola ...
Bethel University Costco Customer Service Case Study
I have uploaded the reading material for each section. Each part needs to have a minimum of 1200 words along with 3 scholarly sources APA style.Part 1 : Read the Costco case on page 15.1. Summarize the case.2. Using the Internet and the library databases, conduct additional research on Costco. Is Costco continuing to do well?3. What is the connection between Costco's external customers and its internal customers (employees) in terms of customer service?4. Costco's closest competitor is Sam's Club. What do you see as key differences between the two companies? Using the Internet and library databases, check out how Sam's Club is perceived in terms of customer service.Part 2: Complete: Read the “customer Retention Done Right?” case on pp. 158-159.1. Summarize the key facts of the case.2. Assess the effectiveness of the response to Sherry. What is the basis for your assessment?3. Could anything have been done more effectively?Part 3: Read the case on page 176 of the text.1. Summarize the case.2. How are customer expectations affecting the situation? Would Dave and Andy have been better off not asking for customer feedback?3. How can the situation be improved now?Part 4: All questions in this section refer to the case “Weeding out the unprofitable customer” on page 89.1. What are the benefits and detriments of Bruno’s strategy?2. How does Bruno’s strategy mesh with the core values of the company?3. Was the real issue the clients or employee discipline? Part 5:1. Present a plan to create and maintain a climate of excellent customer service in your organization. 2. How will you monitor progress and sustainability?
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Most Popular Content
OPS400 CSU Global Operation Supply Chain Management Paper
Once selected as a tutor I will give detailed instructions as to how to access the lab. FILLER TEXT
FILLER TEXT
FILLER TEX ...
OPS400 CSU Global Operation Supply Chain Management Paper
Once selected as a tutor I will give detailed instructions as to how to access the lab. FILLER TEXT
FILLER TEXT
FILLER TEXT
Recommended
Yadavalli, V. S., & Balcou, C. (2017). A supply chain management model to optimise the sorting capability of a 'third party logistics' distribution centre. South African Journal of Business Management, 48(1), 77-84. Retrieved from https://repository.up.ac.za/bitstream/handle/2263/61749/Yadavalli_Supply_2017.pdf?sequence=3&isAllowed=y
Ivanov, D., Mason, S. J., & Hartl, R. (2016). Supply chain dynamics, control and disruption management. International Journal of Production Research, 54(1), 1-7. doi:10.1080/00207543.2015.1114186
Ho, W., Zheng, T., Yildiz, H., & Talluri, S. (2015). Supply chain risk management: a literature review. International Journal of Production Research, 53(16), 5031-5069. doi:10.1080/00207543.2015.1030467
Additional Resources
American Supplier Institute (ASI)
Council of Supply Chain Management Professionals
Institute for Supply Management
Operations Management textbook companion website for the 11th and 12th editions
References
Heizer, J. Render, B., & Munson, C. (2017). FILLER TEXTSustainability and supply chain management (12th ed.). Upper Saddle River, NJ: Pearson.
Critical Thinking Assignment (100 Points)
Important! Read First
Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission.
Common Instructions for Options #1 and #2: Operations Supply Chain Management
Access the Pearson MyOMLab per the instructions located in the Course Information folder, titled: MyOMLab Student Guide. Carefully review the simulation’s introductory information and instructions, as these results will influence your grade by 10%.FILLER TEXTFILLER TEXTAfter completing the simulation, capture a screen image of your final simulation results, which are to be included in your critical thinking operations management assignment as an appendix item.FILLER TEXTFILLER TEXTThe operations supply chain management assignment content must include the following:
Introduction: Explain the purpose or thesis of the paper and explain how the body of the paper is arranged to support the purpose of the paper.
Provide a brief definition of supply chain management and identify why it is important in an organization’s operations.
Provide a brief overview description of the supply chain management simulation.
Describe your strategy for performing the supply chain management simulation.
Describe at least three operations supply chain management methods, principles, or techniques experienced in the supply chain management simulation.
Itemize at least three lessons learned from the supply chain management simulation.
Conclusion: Present a recap of key points and summary of main emphasis without repeating verbatim and exclusive of new information.
References: Include at least two current scholarly references (published within the past five years) in addition to the course text.
Appendix: Supply chain management simulation results. The appendix page should be its own page after your reference page, with the header: Appendix—with your screenshot below.
Submit your Critical Thinking assignment document(s) to the module submissions area established for this purpose. Per the assignment rubric, a portion of your evaluation is based on your simulation results.
Option #1: Operations Supply Chain Management PaperFILLER TEXT
This Critical Thinking assignment option consists of two activities:
Performing the Pearson MyOMLab Supply Chain Management Simulation.
Writing an operations supply chain management paper.
Your paper will require a structure that includes a strong title, followed by an introductory paragraph which generates interest and includes a thesis and mapping of what is to come.
Each of the sections should use appropriate APA headings, including a conclusion section.
Make sure that the body sections address each of the previous bullets.
Submission Requirements:
Your well-written paper should be four to six pages in length, not including the required cover and references pages.
Support your paper with at least four to six scholarly references (excluding all textbooks). Use current sources, not older than five years. The CSU-Global Library is a good place to find these references.
Format your paper according to the CSU-Global Guide to Writing & APA (Links to an external site.).
Please adhere to the detailed instructions contained in the Common Instructions for Options #1 and #2: Operations Supply Chain Management section above.
Option #2: Operations Supply Chain Management PresentationFILLER TEXT
This Critical Thinking assignment option consists of two activities:
Performing the Pearson MyOMLab Supply Chain Management Simulation.
Creating a multimedia-rich operations supply chain management presentation.
Your multimedia-rich operations supply chain management presentation must contain logically cohesive flow including audio, video, and graphical content.
The length of the presentation, in addition to the title and reference portions, should be 10-12 slides (must include speaker notes), or five to seven minutes of narrated presentation (must include a transcript).
Please present your content clearly, concisely, and cohesively.
The presentation may be submitted as a completely self-contained file (e.g., PowerPoint, Prezi, Screencast-o-matic, Knovio, or Loom) or as a link to a hosted internet site.
Please adhere to the detailed instructions contained in the Common Instructions for Options #1 and #2: Operations Supply Chain Management section above.
Rubric
OPS400 Mod 7 CT
OPS400 Mod 7 CT
Criteria
Ratings
Pts
This criterion is linked to a Learning Outcome Requirements
10.0 to >8.0 pts Meets Expectation
Includes all of the required components, as specified in the assignment.
8.0 to >6.0 pts Approaches Expectation
Includes most of the required components, as specified in the assignment.
6.0 to >4.0 pts Below Expectation
Includes some of the required components, as specified in the assignment.
4.0 to >0 pts Limited Evidence
Includes few of the required components, as specified in the assignment.
10.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Content
20.0 to >16.0 pts Meets Expectation
Demonstrates strong or adequate knowledge of the materials; correctly represents knowledge from the readings and sources.
16.0 to >12.0 pts Approaches Expectation
Some significant but not major errors or omissions in demonstration of knowledge.
12.0 to >8.0 pts Below Expectation
Major errors or omissions in demonstration of knowledge.
8.0 to >0 pts Limited Evidence
Fails to demonstrate knowledge of the materials.
20.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Critical Analysis
20.0 to >16.0 pts Meets Expectation
Provides a strong critical analysis and interpretation of the information given.
16.0 to >12.0 pts Approaches Expectation
Some significant but not major errors or omissions in analysis and interpretation.
12.0 to >8.0 pts Below Expectation
Major errors or omissions in analysis and interpretation.
8.0 to >0 pts Limited Evidence
Fails to provide critical analysis and interpretation of the information given.
20.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Operations Supply Chain Management Simulation Performance
20.0 to >16.0 pts Meets Expectation
Performed the entire simulation delivering 25,000 gizmos with the cost at or below $1,002,000.
16.0 to >12.0 pts Approaches Expectation
Performed the entire simulation delivering 25,000 gizmos with the cost at or below $1,008,000 and above $1,002,000.
12.0 to >8.0 pts Below Expectation
Performed the entire simulation delivering 25,000 gizmos with the cost at or below $1,012,000 and above $1,008,000.
8.0 to >0 pts Limited Evidence
Performed the entire simulation delivering 25,000 gizmos with the cost above $1,012,000.
20.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Sources / Examples
15.0 to >12.0 pts Meets Expectation
Sources or examples meet required criteria and are well chosen to provide substance and perspectives on the issue under examination.
12.0 to >9.0 pts Approaches Expectation
Sources or examples meet required criteria but are less?than adequately chosen to provide substance and perspectives on the issue under examination.
9.0 to >6.0 pts Below Expectation
Sources or examples meet required criteria but are poorly chosen to provide substance and perspectives on the issue under examination.
6.0 to >0 pts Limited Evidence
Source or example selection and integration of knowledge from the course is clearly deficient.
15.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Demonstrates college-level proficiency in organization, grammar, and style.
10.0 to >8.0 pts Meets Expectation
Project is clearly organized, well written, and in proper essay format as outlined in the assignment. Strong sentence and paragraph structure; few errors in grammar and spelling.
8.0 to >6.0 pts Approaches Expectation
Project is fairly well organized and written, and is in proper essay format as outlined in the assignment. Reasonably good sentence and paragraph structure; significant number of errors in grammar and spelling.
6.0 to >4.0 pts Below Expectation
Project is poorly organized; does not follow proper essay format. Inconsistent to inadequate sentence and paragraph development; numerous errors in grammar and spelling.
4.0 to >0 pts Limited Evidence
Project is not organized or well written, and is not in proper essay format. Poor quality work; unacceptable in terms of grammar and spelling.
10.0 ptsFILLER TEXT
This criterion is linked to a Learning Outcome Demonstrates proper use of APA style.
5.0 to >4.0 pts Meets Expectation
Project contains proper APA formatting, according to the CSU-Global Guide to Writing and APA, with no more than one significant error.
4.0 to >3.0 pts Approaches Expectation
Few errors in APA formatting, according to the CSU-Global Guide to Writing and APA, with no more than two to three significant errors.
3.0 to >2.0 pts Below Expectation
Significant errors in APA formatting, according to the CSU-Global Guide to Writing and APA, with four to five significant errors.
2.0 to >0 pts Limited Evidence
Numerous errors in APA formatting, according to the CSU-Global Guide to Writing and APA, with more than five significant errors.
5.0 ptsFILLER TEXT
Total Points: 100.0
Read Case Study 3.3 - Andy's Recipe in Leadership Theory and Practice
Read Case Study 3.3 -
Andy's Recipe in Leadership Theory and Practice
Answer the three questions at the end of t ...
Read Case Study 3.3 - Andy's Recipe in Leadership Theory and Practice
Read Case Study 3.3 -
Andy's Recipe in Leadership Theory and Practice
Answer the three questions at the end of the case study.
Provide research from two sources other than the course textbook that either
supports or contradicts your analysis.
Your response should be 2-3 pages, in addition to your cover
page and your reference page, submitted as a Word document. Use APA style
guidelines, citing references as appropriate.
Note: Work to incorporate your questions and answers into a
fluid essay rather than merely writing the questions and adding the answers
which follow. Make this an essay that weaves a story of the protagonist's
situation.Case Study 3.3.pdf
Marketing Final Term Project Marketing Plan Paper
Submit the final Term Project (Marketing Plan) that incorporates revisions to each section, based on feedback from the ins ...
Marketing Final Term Project Marketing Plan Paper
Submit the final Term Project (Marketing Plan) that incorporates revisions to each section, based on feedback from the instructor rendered during the semester. Be sure that your final plan includes graphics and color to catch the reader eye and to emphasize important points.
Your final tasks in this project is the submission of the "revised" Term Project/Marketing Plan (all sections). Be sure to review the grading rubric which will show you how I will grade this project.
6 pages
Economics Response
Thank you very much for sharing your significant observations; it is great reading them. I totally agree with your post. I ...
Economics Response
Thank you very much for sharing your significant observations; it is great reading them. I totally agree with your post. Indeed, I can see sense; ...
3 pages
Discussion 1 Fra
You will be placed into a small group where you will discuss with several of your classmates how to synthesize knowledge o ...
Discussion 1 Fra
You will be placed into a small group where you will discuss with several of your classmates how to synthesize knowledge of APM types to develop a ...
Bethel University Costco Customer Service Case Study
I have uploaded the reading material for each section. Each part needs to have a minimum of 1200 words along with 3 schola ...
Bethel University Costco Customer Service Case Study
I have uploaded the reading material for each section. Each part needs to have a minimum of 1200 words along with 3 scholarly sources APA style.Part 1 : Read the Costco case on page 15.1. Summarize the case.2. Using the Internet and the library databases, conduct additional research on Costco. Is Costco continuing to do well?3. What is the connection between Costco's external customers and its internal customers (employees) in terms of customer service?4. Costco's closest competitor is Sam's Club. What do you see as key differences between the two companies? Using the Internet and library databases, check out how Sam's Club is perceived in terms of customer service.Part 2: Complete: Read the “customer Retention Done Right?” case on pp. 158-159.1. Summarize the key facts of the case.2. Assess the effectiveness of the response to Sherry. What is the basis for your assessment?3. Could anything have been done more effectively?Part 3: Read the case on page 176 of the text.1. Summarize the case.2. How are customer expectations affecting the situation? Would Dave and Andy have been better off not asking for customer feedback?3. How can the situation be improved now?Part 4: All questions in this section refer to the case “Weeding out the unprofitable customer” on page 89.1. What are the benefits and detriments of Bruno’s strategy?2. How does Bruno’s strategy mesh with the core values of the company?3. Was the real issue the clients or employee discipline? Part 5:1. Present a plan to create and maintain a climate of excellent customer service in your organization. 2. How will you monitor progress and sustainability?
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