Description
Attached you will find the template for Service Evaluation #3, which is focused on a contact center. I would recommend calling a hotel reservation line, Airline or other hospitality entity to complete your evaluation. While you are not being asked to book a room or anything, please ask questions as if you are interested in booking a reservation, but decline at the end.
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Explanation & Answer
Attached.
Call Center Service Evaluation
Student Name:
Name of Organization:
Evaluate the service in each of the following areas
Telephone is answered before the 5th ring
Representative answers in a calm clear voice
Representative gives name and asks for yours
Representative sincerely asks how they can help you
Representative understands your needs and is willing/able to assist
Needs are handled in a single call
Options are offered based on your needs
You are not placed on hold for longer than 30 seconds
Your name is used naturally and appropriately
Representative seems knowledg...