social media

Jun 5th, 2014
Price: $5 USD

Question description

Read the short Brief in Forbes on "Is Social Media Bad for Business". Provide your views on the article and on the importance of social media in enhancing customer satisfaction

Think of a recent experience in which you had  bad customer service and complained about it. Please share how the company handled your complaint and compare the handling to this week's readings on complaint management. Did you share your experience with others?

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