Final Project Training and Development

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Training and development

Regent University

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Final Project: Design a simple training system using the ADDIE Model (Noe Text Chapter 1) Due Week 8 -

Pick an organization and describe it briefly – mission, values, strategic initiatives. You may want to consider using Application Assignments questions from Noe Chapter 2 (numbers 1,2,3,4 or 5) if you do not have a real organization in mind.

Define 3-5 corporate goals and key performance indicators (gross margin %; net income; improved customer service %; etc.).

Define what success looks like (in terms of actions, behaviors). Look for CSFs – Critical Success Factors – those things that must go right in order for the organization to achieve its mission.

Next, set priorities in terms of a Training Project (A of ADDIE):

Target a level of employee in the organization – middle managers, first-line supervisors, customer account representatives, or another group.

Choose and develop a training strategy (Noe Ch. 2). Be sure to link this training strategy with the corporate goals.

Conduct a Needs Analysis (Noe Ch. 3). You will have to make some of this up unless you use a real organization.

Then read Chapter 4 – Learning Theories and Program Design (D1 of ADDIE):

Set learning objectives for the training (Noe Ch. 4)

Recommend a course of study; outcomes expected; subjects to cover

Then deliver the training and plan for follow up:

Choose training methods (Noe Chs. 5 and 7)

What kind of transfer and learning support will you provide (Noe Ch. 4)?

Determine how you will evaluate the effectiveness of the program (Noe Ch. 6)

Use APA style and formatting. The APA research based paper should range in length from 2000-2500 words. The paper should include a minimum of 12 research articles and/or scholarly references. The word count excludes any charts and graphs and the reference list.

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Explanation & Answer

hello there, am through with it

Running Head: EMPLOYEE TRAINING AND DEVELOPMENT

Employee Training And Development
Institutional Affiliation
Date

1

EMPLOYEE TRAINING AND DEVELOPMENT

2

Introduction
Organizations need to develop training and development for their employees at all levels. The
major aim of the training for the employees is to instill new changes in service delivery and
make improvements in the existing delivery of service at organizations (Noe, et. al., 2017). This
paper presents an overview of training and development for Uber Technologies, Inc.
Mission, Values & Strategic Initiatives
i.

Mission

“We ignite opportunity by setting the world in motion” (Uber Technologies, Inc., n.d.).
Uber makes statements that concern the welfare of individuals and how good things occur to
individuals if they are enabled to move to make their dreams happen. It's through the movement
where opportunities come up and become a reality. With the help of Uber Technologies, Inc,
billions of people have connected in different parts of the world through a simple button tap on
their gadgets (Kreutzer, 2019).
ii.

Values,

The values adopted at Uber Technologies, Inc are “we build globally, we live locally, we
customer-obsessed, we celebrate differences, we do the right thing, we act like owners, we
persevere, we value ideas over hierarchy, we make big bold bets” (Uber Technologies, Inc.,
n.d.).
iii.

Strategic initiatives

The initiatives that are at play for the company include;
a. Rides & beyond
Apart from helping individuals to commute between two points, the company is looking to make
future promising to its clients and ease road and air urban transport, assist in making food orders

EMPLOYEE TRAINING AND DEVELOPMENT

3

faster and affordably, remove the existing barriers to healthcare, creation of new solutions in
freight bookings and help companies in catering for better employee experience in travel-related
matters.
b. Safe rides leading to safer cities
The safety of individuals is crucial no matter the position they occupy in a car. The company is
committed by applying technology to ensure safety. There have been partnerships with the
advocates of safety for the development of advanced technologies & systems aimed at the
creation of a safe world that will facilitate easy and safe travel.
Corporate Goals And Key Performance Indicators
i.

Corporate goals

The corporate goals of Uber are aimed at continuous improvement of services to create ease in
the transport industry (Malos, Lester, & Virick, 2018). The various corporate goals include;
a. Lives improvement
Uber understands the challenges that various communities are faced with as it captures it in the
mission statement. For the solution of the challenges, Uber makes the effort of applying viable
technology as well as making the right partnerships for the creation of the environment necessary
for the communities and individuals to thrive (Anwar, 2018). For example, the company has
rolled out a program called global citizenship which has shown great potential to inspire change
in economic and social terms. This has seen drastic changes to communities.
b. Exceeding the expectations
Primarily, the company aims at the provision of transport services. However, the company has
taken extra actions to serve the clients by linking the primary service to other services that the
clients might need. For example, there has been the introduction of delivery services such as

EMPLOYEE TRAINING AND DEVELOPMENT

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food delivery in a more quick way at rates that are attractive. In addition, the company also
offers health rides, Uber health that promise the clients the fastest and safest services that support
their access to healthcare. It is by the provision of such services that the ...


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