Rasmussen College Module 3 ICM vs CRM Discussion

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Business Finance

Rasmussen University

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Write a 3 to 4 page paper describing the relationship between integrated marketing communications (IMC) and customer relationship management (CRM). The paper should include how IMC and CRM changed the way businesses interact with customers. Next, identify a company that has taken a message and tailored it for every part of a customer’s journey. For example, GoPro: Be a Hero, used this theme to connect with its target audience. The company used sponsorships, outdoor ads, and web and social media as a means to engage its customers. This marketing has been very successful.

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3 pages
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Attached.

Running head: MARKETING

1

Marketing
Student’s Name
Institutional affiliation

MARKETING

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Marketing

Integrated Marketing Communications (IMC) And Customer Relationship Management
(CRM)
Integrated marketing communication uses different marketing channels to focus on the
interaction between the business and the desired market (Světlík, 2017). Marketing
communication can include tools like promotion, sponsorship, advertising, and direct marketing.
These tools are mostly achieved under the 4P's marketing mix: promotion, price, product, and
place. Through marketing communication, the public is made aware of an organization's product
or services.
The customer relationship management plan, on the other hand, assesses, evaluates, and
manages how an organization interacts with its customers (Kaul, 2017). The major tool in
customer relationship management is data analysis. Through data analysis, an organization can
record and evaluate consumers' history and identifies some points that could be improved in
order to improve the organization's relationship with its customers. Through this, a company can
be able to increase the sale volume and increase the revenue gathered. Customer relationship
management achieves this by analyzing data from different channels, in...

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